Visualization shows Macy's yelp reviews sized by the number of usefulness votes they received.
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Usefulness in Yelp Reviews
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| stars | review | votes_useful | |
|---|---|---|---|
| 4 | Yeah...another Macy's. I can't help it. The Clearance rack just calls my name,"Sal! Sal! Sal, we are over here! And we have low, low prices!" Well, not the lowest prices I have seen at a Macy, and not the best of selections on the clearance racks. I did happen to find several good Tees that I can wear when I get back to Florida, though. No way I am wearing them in the weather in PA. BRRRR. | 0 | |
| 3 | The layout of this Macy's leaves much to be desired. This major design flaw kept me away from the Waterfront Macy's for a while, but since figuring it out, I've made some great finds. My advice is to get a Macy's card, and pay it off every month. With the Macy's card you get quality coupons mailed & e-mailed regularly that can be used in addition to any sales they have going on. I've never paid full price for anything there! $600 watch for $300? Yes ma'am! $300 pearls for $80? Unpossible you say? No! | 1 | |
| 4 | Meh, it's Macy's. What can you say about a department store that is now considered the norm in the Pittsburgh area? Not much really. It's nice, it's clean, and it's all by itself. | 1 | |
| 3 | Well, if I can't have my much missed and beloved Kaufmann's I'll begrudgingly take Macy's. Not that there is much price difference, the styles and designer names they each carried were different. This Macy's was a Kaufmann's at one point, which makes it harder for me to forget Kaufmann's. I'm very disappointed in the size of the men's Ralph Lauren section, as well as Nautica. Both are designer names I purchase. Nice men's fragrance section. Macy's does have some nice sales, and it makes sense to shop when they have these big sales which can save you 50-75% off the retail price. I still miss Kaufmann's. | 1 | |
| 2 | This was my first time at Macy's at the Waterfront. Sort of a disappointment.... My bff and I were shopping and I was hoping to find some good deals and maybe do a little Christmas shopping. Not the case...Men's Clothing was way, way more than I was willing to fork out. The sales racks were not even 'sale' prices, really. I was also on the hunt for some new bras. I asked the sales clerk for some assistance. No such luck. Her response was that she was new and couldn't help. Maybe I could go down to the next counter and ask another clerk. Here's the thing with that, there was no one else around. Cricket, cricket. I mean, you couldn't even try to help me? In the end, I did end up purchasing some K-Cups, since they were on sale - buy one, get one free. Although, I think I was just super excited to Buy Something that I didn't even stop to think that I still paid $19.99 for two boxes of K-Cups (since I was obviously charged for the higher priced box). The only 'pro' I can say about this store is that it is clean. But it should be, with the lack of traffic...... | 1 | |
| 3 | The pros... - Easy parking - Clean store - The cashier took the time to tell me I was missing out on a BOGO deal (totally missed the sign). The cons... - The selection. I went there for a pair of black slacks. They had exactly two options in my size - TWO. In the whole store. And both were too short. I'm a normal size, so I cannot believe that I had literally two options. - The dressing room. For as clean as the store is, the dressing room is less so...and it smelled like feet and BO. Glad I only had two options to try on. | 0 | |
| 2 | I miss you, Marshall Fields. You were the "fancy" department store with the upstairs dining room, had Santa Bears during the holidays, carried well-curated fashions for young and old and had the best -- the best -- shoe department. I weep for you. Macy's, I keep trying to pretend you're not any different, but I can't. You're middle-of-the-road with hints at class, you're Penney's with a red lipstick veneer, your store brand clothes are cheaply made and you called the jeans I searched high and low for an "impulse buy" while not honoring any coupons (like your other stores do). Since when are jeans an "impulse buy?" Macy's, please shape up. The discerning customers of Madison deserve more. | 4 | |
| 2 | Macy's is not Marshall Fields, nor will it ever be. Maybe it is more like Marshall's, without the low prices. It is 100 degrees inside, and trying to move around the obstacle course of products jammed in the aisles is annoying at best. God help you if there is ever a fire. | 0 | |
| 4 | I love Macy's. It adds a little more to the men's clothing shopping status here in Madison. They have lots of great quality brands and a wide range of prices to fit everyone's needs. The location is spectacular, right smack-dab in the middle of the Hilldale Shopping Centre. You can't miss it and if you do... I think it's time for GPS haha. Anyways the staff at this particular which is great. It is almost like you have your own personal shopper while in there. They aid you in anything you need and will even carry items you might want to try on! It is great. Def. a 4 star for Macy's. Only four stars because it could be a little better well-kept, but it might be because they are always busy. | 0 | |
| 2 | This Macy's apparently got the short end of the stick compared to other Macy's stores. I used to think that Macy's was more upscale until this Macy's replaced Marshall Fields (which was excellent) in Madison, WI. The highlight of Macy's is definitely their sales - you can get some pretty good deals if you go at the right time - and they offer many ways to get at the sales, such as offering the option of donating clothes. The make up counters are nice, but service is not always readily available. The juniors/young adult section is definitely lacking, and the formal dress section often has damaged dresses without discounts for their damage. | 1 | |
| 1 | I wanted to give Macy's more stars. I wavered between 1 and 2 stars, but based on my last experience there, I can't give it anything but 1 star. I WANT to like Macy's, because it's convenient to be able to buy many different things in one place. I went there last fall with the primary intention of buying perfume for myself (just another bottle of Clinique Happy). First, however, I stopped in the men's department to buy my husband some dress shirts. A sales associate said hello to me, but then watched me riffle through shirts for greater than 20 minutes, as I was trying to find my husband's size, without offering to help. Next stop was handbag department to get a bag for an interview. This department actually did please. The girl working there was extremely helpful and attentive. Last stop was Clinique counter. One associate was doing a makeup application. The other was checking someone out. Waited awhile, just needed to get my bottle of Happy and go. Then the "other" went over and chatted with another person for awhile, telling me she'd be "right with me". Then went into their employee area to do something else. I seriously waited more than 10 minutes for someone to help me. Finally, the associate who had been doing the makeup saw me, asked if she could help me (as she's trying to check out the person she did makeup for), grabbed my perfume, and checked me out right after. Getting service was like pulling teeth. Maybe it is because I was wearing scrubs ( I am a physician) but I am a firm believer that all people should be treated equal. Especially at Macy's! | 0 | |
| 2 | I miss Marshall Fields. I'm not sure what happened with this store, but it's generally a mess. I needed a few things for a last minute interview and thought Macy's would be the most convenient place. The men's section was a complete mess. I rifled through pants and dress shirts for about 15 or 20 minutes before anyone came over to help. The sizes were so out of order that it took the sales associate quite a while to find anything in my size. At least the associate who helped me was very nice. As far as department stores in Madison go, sadly this is probably your best bet. | 4 | |
| 2 | Shopping a department store during the holidays and Yelp's Shop Local Pledge? FOR SHAME! But hear me out, there are some things I simply can't find shopping the little guys. (Apologies to the entire small business community but I plan to spend some dough with you guys too!) Not really much to say about the place outside from the fact that it's a hot mess. At least in the men's section everything is way too close together, It's so hard to tell what collection goes with what, and bright red signs make you think things are on sale, but they're not. Use those little scanner thingies to check before you make your way to the cashier. I know during the holiday season you have to cut these guys some slack, we're lucky that everything is on a table or hanging and not laying on the floor right? Eh, I guess so. But I'm always prepared to spend more than I actually do at places like this because it's so hard to navigate and I wind up gettin' the sweats and have to leave. | 3 | |
| 3 | Technically, I didn't buy anything... buuuuut I did try. I was looking for a new work/dance/life bag which goes with me everywhere I prance along. There were a few cool selections. Ex, I'm digging the latest Coach stuffs, and a few other Macy's bags. The kicker? I can buy the exact same bag on Amazon or online for like, 20-30% less. Super bumsies for Macy's. Sorry! This chick is saving pennies via the internets. Customer service though, was very sweet. They were helpful (to their own capacity) and seemed like they really enjoyed picking out selections for me. Maybe another day Macy's. | 2 | |
| 3 | Ok, it's Macy's. We all know them, but I wish that Marshall Fields was still around. I hate going through racks of clothing so jam packed it can become impossible to shop and browse. They've tried to make this a first class experience (and I'm only giving 3 stars cuz of good name brands and customer service) but this messy and small store is nothing like Macy's on Michigan Ave in Chicago. | 0 | |
| 2 | I have to start by saying that I almost never go into Macy's. Here in Madison it is located in a rather upscale mall that caters to an older adult crowd. Today I was in the area and decided to kill some time. I really want to like Macy's. I started in the bag department and they had some nice things. Here is the thing they are soooo over priced. I then went into shoes and then to the plus size women's area. I ended my time in lingerie. I could not find anything I was willing to buy. They have good quality goods but why would I pay double? For the most part the staff was also not friendly. I met one sweet lady in the lingerie department. | 1 | |
| 1 | I've been to this store several times over the past few months, always visiting with the intention of buying something (shoes, shirts, sweaters, pants...). Always leave empty handed. - Store was in complete disarray. On a Wednesday afternoon. Nearly empty. Very, very unkempt - Not a single soul available to help, even when I searched around... - Nothing on sale, unless I wanted to open a Macy's card - Everything is super crowded/difficult to navigate - The clearance racks were a complete nightmare - Selection/variety - meh. I give-up. Done trying to buy something from here. | 1 | |
| 1 | I came here to buy a winter coat. I'm tall and you don't cater to talls. In fact you had no coats that fit me in the arms. I understand that. Not many places do (almost no one--I order online now from a different retailer.) I spent hours trying to find the proper size coat to just try on. Why? Your coat section looked like a bomb went off in it. I used to do sales and go into homes--and your store's coat department looked worse than a hoarder's living room. Nothing was where it should have been--and things were piled up, Zippers on coats were damaged, and not a thing was in it's proper place. It was like digging for a needle in a haystack. It was like a crap shoot. The main reason I put finger to keyboard? Your employee accused me of STEALING MY OWN COAT!!!!!! I was asked to return what I was wearing to the rack!!!! I had to show the woman the cat hair on mine, and lead her to the Kenneth Cole coats you did sell that were not the same as mine--and it was kind of a big deal. I would compare the experience to a sailor lost in the middle of the Atlantic Ocean while surrounded by dense fog with sharks circling the boat. Wow. I'll never return. Not even to buy Mac. | 1 | |
| 4 | The Clinique counter staff at Macy's Hilldale in Madison is very helpful, warm, friendly and professional. Viktoria took my number and called me when an item came in that had temporarily sold out. Happy and quick transaction. | 3 | |
| 2 | I've been to this store a few times, and yesterday's visit was nothing unusual. The clearance racks were in disarray, and there was a HUGE amount of clothing by the fitting room, waiting to be put away (normally I paw through it but the rack was too full to move anything around). I went to the ladies room and could not believe the smell in there. It was perfume, really strong, heavy perfume. I thought I was going crazy until I washed my hands and saw the perfume tester strips by the sink - there were a couple between all the sinks, which looked intentional to me. Then, in the fitting room, there was more of the same stuff floating in the air. It gave me a headache and basically chased me out of the store. | 1 | |
| 4 | I love Macy's! I enjoy shopping for all the name brands they currently carry. Their only down fall.... the cosmetics and accessory counters never have any of their girls available! It never fails!! And it's annoying!!! | 0 | |
| 5 | I was a little surprised to see so many negative reviews about this location! My husband and I went in on Monday, 11/30, to look at a few Michael Kors handbags; unfortunately we were short on time and didn't get to see the entire store. However, the parts that we did tour (Men's clothing and the handbag area) were both extremely clean, organized and seemed to be surprisingly well-stocked with popular/good looking items. We had been a little disillusioned recently, by other department stores, due to lack of selection. A lot of places seem to be falling off the cart when it comes to knowing what is "in style" now. We were both happy to see that this Macy's location was not one of them. When we came to the handbag area (which was also very clean and nicely laid out) a very pleasant older woman (I think her name was Sandra) greeted us and informed us of a pre-sale that was going on. We walked out of Macy's having reserved 2 Michael Kors handbags (I'm a lucky girl this Christmas! : ) . However, we probably would not have gotten two, if it weren't for Sandra, who gave us the 25% pre-sale discount on BOTH bags (one of which was already marked down as "on sale"). I went into this Macy's not really expecting to see a good selection of handbags, but I was pleasantly surprised. Because of their willingness to work with you on price, I WILL return to this Macy's. :) | 0 | |
| 1 | When this store was Marshall Field's, I was a regular shopper. It was always clean and neat with friendly associates who were willing to go the extra mile to make you happy. Fast forward to 2014 and Macy's. This store is in constant disarray. It amazes me how crammed the racks are. It makes it difficult to walk in departments without getting hit in the arms or the back. There selection of Men's big and tall is totally non existent. Every department is either so jumbled with clothing that it is impossible to shop or their tables are just piled (not folded) with so much stuff that you just wanna pass it by. Then there is the subject of their employees. RUDE. They could care less about how their department looks. All they are concerned with is when is my shift over and when do I get paid. There are many other choices that I have to shop at and I will always choose those over Macy's. | 1 | |
| 1 | I almost never shop at Macy's for some of the very reasons other reviewers listed. I was given a gift card early this year and finally decided to stop in ... a decision I still regret. I was in the purse department, the in house Christmas music was overshadowed by the ear splitting rock music coming from the MAC cosmetics area. (I cannot imagine the noise on the opposite of the store.) It was annoying to the point, I went to another level of the store. While in the accessory department, I notice items haphazardly all over, no organization, you had to dig through piles to find anything. The women's department was not much better. I was disappointed in the quality and selection. If not for the gift card, I would not be shopping here, nor would I recommended it, especially for families. The tiny one person escalators would not be easy to maneuver if you had a squirming child. | 0 | |
| 4 | Calling all shoe Diva's... Listen up I just bought 3 pairs of boots for 132.00 Not to shabby huh?:)!!! I would have purchased more but my calves would not allow me to purchase the really cute boots with zippers!!!:( so sad huh? A tip for you all, if you wear red into the store and you make a purchase you get 20% off woot woot:) you only have until February 5th so get on in there for the savings. | 0 | |
| 4 | Take your time and look through the sales racks and you will find some great deals! I truly appreciate one stop shopping with our busy lives! Love the shoe department too!! | 0 | |
| 4 | Really an enjoyable Macy's. not too big but has all your needs. Customer service is also good! | 0 | |
| 3 | This Macy's is ok. It needs a facelift. Things are everywhere not too organized. But the staff is super friendly. Sales were pretty good. | 2 | |
| 3 | Macy's has a lot of Christmas gift boxes / ideas, especially on the cologne and perfume great gift ideas there the store is being decorated right now for Christmas all the employees I talked with seem to be very helpful and knowledgeable about the product. | 0 | |
| 1 | Worst customer service I have ever experienced. I had multiple sales reps walk right past me to ask how another customer was doing and if they had any questions or needed help. Not one person could ask me how I was doing, if I needed help or if I had any questions. Finally one girl around the benefit counter walked up and asked. I was able to ask my questions and make my purchase. Note: I work retail and know customer service. I also spent about 1 hour in the store and maybe talked to a total of two people. I also couldn't get any of the women working at the make up counters to notice me. But if any one else walked up, they were served. | 0 | |
| 4 | Love Macys had really good deals during Christmas and everyday deals. But checking out needs to be more organized. I had to wait 30 mins to check out in the home department because one of the cashiers had to keep asking the other for help. Probably should do training on a weekday that is less busy. | 0 | |
| 1 | "Never buy furniture from Macy's either from this store or especially on line. Once it is sold you will own it. Be aware they charge hefty fees to return and deliver the furniture The items online are not as they appear and the comfort of them is not worth trying them. Be informed neither store or online service will assist you and have no desire to help you once you have purchased even if you reselect other items they will charge you a hefty fee and not provide assistance if the piece is from an online purchase. At the very least make sure you see and try a demo of what you are buying from a store and never purchase online they will not help you in the store with online purchases and and vice versa. A store manager is never available to help with a problem as well. Macy's does not want to help you as a customer so I can say I will not return to Arrowhead Town Center for large purchase in the future. Sorry Macy's you do not live up to your name. Even Walmart treats customers better !" | 0 | |
| 1 | We ordered two different sectional sets from Macy's and both were wrong. One arrived with the wrong configuration and the other was clearly made from 2 different dye lots as the fabrics of the pieces didn't match. Then, the delivery company of the 2nd set scratched our hardwood floors and refused to do anything about it. The sales people were very nice, but all of the problems that happened afterwards were a nightmare and I'll never buy furniture from Macys again! | 0 | |
| 4 | Love shopping at Macy's with the coupons they send me. I can use them for on sale items and I always get a great deal. | 0 | |
| 3 | I love Macy's. I have been to them all over. They have great specials and sales. This one is an odd one though. It seems forgotten and a little run down. It need to head over to a doctor in Scottsdale and get a face lift. The carpets are old and stained. It doesn't seem well organized. No kids shoes! I wish it offered more upscale selection. Overall, not my favorite Macy's store but happy it's here on the westside. It just needs some sprucing up! | 0 | |
| 5 | Best Macy's in town !!!! Good sales and deals clean New store. Friendly staff. Couldn't ask for more. We definitely needed a Macy's on this part of town. Fashion show mall Macy's is super overpriced. | 1 | |
| 2 | It's nice & new, but it's fairly small. Lack of variety & selection in all areas. Was looking for women's shoes, specifically kitten heels for a wedding, and there wasn't even one option for me. My boyfriend was looking for a navy blue suit. They don't even carry Alfani brand suits, just dress shirts. He found one by Bar III, but it only comes in slim fit, AND they didn't have his size. So when I said small selection and not much variety, that's what I meant. It's good to have this close by, but they could have done a better job and made it bigger. Only saving grace; has a Starbucks inside near the men's section. AT&T users: Spotty/No reception inside | 2 | |
| 1 | I was really looking forward to having a Macy's so close to home. In all fairness, I understand this a brand new location, and it may take some time to get things right. I'm writing this review in hopes of being heard. I would LOVE to have a Macy's so close that I can actually shop at. I agree with one of the other reviews about the selection or lack there of. This has to be one of the WORST department stores I have ever visited, as far as selection goes. I'm a pretty conservative woman in my 30's.....the women's apparel that has been selected is just terrible. I feel as though it is TOO conservative. If I was looking for new church clothes or something to wear to a conservative political function, I would shop here. There needs to be more options for women that have professional jobs AND still like to be stylish. Your shoe department is pretty awful as well. Please, please, please give us something we can wear to work that's hip and professional, and something we can wear out for dinner or cocktails.(besides a formal gown) The staff is SUPER FRIENDLY. I can't tell you how many times they asked if I needed help. I would have loved to have spent money here....the staff is GREAT!! They seemed aware of the selection issues. Fingers crossed it gets better! :) | 1 | |
| 4 | While this Macy's is clean and beautiful, the clothing selection is limited. There's cute things to find, but not many. As much as I love Macy's, they make Forever 21 look like the cream of the crop (based on the variety of clothing items). Perhaps it is because they're still new? Maybe over time the selection variation will increase (for the better). Overall, the associates are friendly, service is excellent and it is a major plus that there's a location by our home that doesn't require us to go way over to Fashion Show. P.S.- cell phone service is pretty much left in the parking lot once you walk in the store. They have free wifi, which is a plus if you're sending iMessages. Regular text messages don't really work for me as a T-Mo customer. | 1 | |
| 3 | Men's fragrance. Sales girl wouldn't let me breath which is ironic that I was buying a fragrance. I can't stand sales people like that. And on top of it, she was talking to me very condescendingly because I couldn't decide and almost seemed annoyed. Next time I'll go to perfumania. Ugh. So annoying. Update : turns out I really like the one I chose. Not sure if it was really her idea but it's good. +1 star | 2 | |
| 4 | Super new Macys. So bright inside! I mean, SUPER bright. Brighter than the sun I imagine. Located at the new Downtown Summerlin. Our saleslady was super nice and talked to us about Oregon and where we're from. They had exactly what we were shopping for. We will be back to this location! | 0 | |
| 1 | This Macy's is new & nice. I wish I could say that for the staff. I was purchasing a coat & at the register there was a messy pile of children's clothing laying on the counter. I picked one up to look at it was was told to "STOP". The store employee who looked at least 80 yelled at me & told me not to touch it. I then walked away without purchasing a coat. TERRIBLE customer service!!! | 2 | |
| 1 | Just a horrible overall experience. I came in to buy pajamas and a winter coat for my daughter. They only had 2 kinds of pj's in her size. And 1 color for a coat. Horrible selection. ...horrible customer service. It took almost 15 minutes to have my question answered from an assosiate. I also was not able to use a coupon that I had because it specifically excluded their on day sale items. ..well 95% of their kid clothes were on their "one day sale". Also their escalator was broken so we had to go to the other side of the store to take the elevator. There were no signs anywhere for it so yeah that was fun looking for it. I will not be returning to this store. | 1 | |
| 2 | Was at store in women's department at 8:00 p.m. on Saturday. No more than 3 shoppers, 3 saleswomen doing nothing, and no one offered to help while on the floor, to check on dressing room to see if I needed a different size, etc., until I was trying on my last dress. Then she ended up talking about herself the whole time. I was asked if I wanted to join a "buyers club," or something to that effect, to receive a discount on future purchases. I asked twice if there was a fee, was told no, and then saw on the screen it was ringing up as a $25 charge. Really poor form here, out and out lying to a customer. Unfortunate in any kind of establishment, but really I thought better of Macy's. | 0 | |
| 1 | This company is the absolute worst! Do not purchase furniture from Michael at this location! He and the whole team act as if they are competent and know what they are doing however fact is I purchased a couch October 26th with a promised date of November 5th, the 5th came and I was told it would be in the warehouse the 12th that they were gone for Veterans Day... What warehouse lets their employees off for 8 days for Veterans Day?? The 12th came and I was told it would be there the 19th. 19th came and Michael told me it would be there the 26th. Seriously?? The day before Thanksgiving?? So he set delivery for December 4th. The truck arrives and is missing 3 of the 6 pieces. Back and forth with the warehouse, not 1 word from Michael because what does he care, he got his commission, they promised delivery of the rest of the pieces on the 6th. Here we are on the 6th and two of the rudest delivery drivers I have ever encountered in my life and then of course it's the weekend so no one of importance is working! They have no care that they are affecting my time. DO NOT BUY FURNITURE FROM MACY'S!!!! | 1 | |
| 1 | So today, I was on my way home from running around the entire city. Since I live across the freeway from this mall, I decided I'd stop for pantyhose/tights (for a Christmas party I'm going to). First of all, if you want any cute tights, or the fun ones with bling or cute designs...or anything updated and contemporary in terms of tights/hose...don't expect to find any here!! Anyways, I found a pair of plain black tights (mashed on the wall with unlike styles and with no sort of organization or merchandising skills applied - per typical Macy's standards I guess). I found another pair since they were 2/$22 hue deal and I grabbed a pair of black leggings. So I turn to see 8 people in line at this one checkout station, then walk across the floor to another checkout station with 10 people waiting. I'm clearly standing in the middle of the aisle holding product to buy...and the lovely Aspen appears. Now, I saw her trying to fly by me without greeting or any type of extension of customer service skills. But I saw the name tag and the portable printer on her hip...I yelled after her "excuse me? can you ring me up?" Oooooh man!!! She looked like I just ran over her foot. She literally said to me (first words) "if you're paying credit. And if you want a bag, go to a register". I wanted to say "FU$& YOU ASPEN" but I didn't want to sink to her crap level. Instead, I said "yeah, credit card. I'm fine with that as long as nobody talks to me on my way out...as I'm holding these things in my hands." She didn't say a word. She started scanning. Asking me to hold this like that. And let her out the sticker there. Um, YOURE WELCOME ASPEN. She was a total B!! the whole time. Not one, thanks for helping. Or thanks for holding this. Upon printing my receipt, her words were "here's your receipt". Again, no thank you. Or come again. Or sorry we have such long lines. Or happy holidays. So rude. ASPEN, you are terrible. If you hate your job, go do something else. Or stay home. Be angry at home. Because honey, angry attitudes and retail don't mix. On Monday, I'm probably going to call the store manager. | 0 | |
| 5 | Not sure why the reviews are so low but my experience at this Macy's was beyond expectations! Jennifer at the INC department and Cheyenne in woman's fashion are over the top helpful! They went out of their way in all the holiday madness to help all my mess Christmas shopping. Yes, I did encounter maybe one worker who wasn't thrilled to be there (Juniors Dept) but they all did the best they could with excellent customer service. My advice if you really want in and out- Check out in the shoe section, they get commission and will get you in and out as fast as possible. If not, these girls In woman's fashion work at their best and it truly shows! Remember people: this is a new store and the holiday season. Take a deep breath, smile and you will be amazed at how you will be treated! Kudos woman's fashion! | 0 | |
| 4 | When I searched this store it seemed all employees were busy with other tasks, but I was just browsing before work, knowing I have my Macy's card!!! Once I arrived over to the Urban Decay make up section, Fatima instantly helped me. There was no hesitation, she knew her product and made me feel very welcome in the store. I give her all the credit for my visit going extremely well. So well that I was able to try out a few concealers with her application services, and buy exactly what I needed. I will always go back to her for my make up needs. I work around this area so I can come back if she isn't. | 0 | |
| 4 | I told myself not to buy clothes at Macy's since I did not have that much room in my carry-on luggage. Darn you Macy's!! Why did you have a bazillion racks of clothes that was on sale!!! NooOOo.. I could not resist the temptation and bought 4 shirts for $60. I wanted to buy more too!! I have a love-hate relationship with this Macy's. | 2 | |
| 3 | The particular Macy's in Paradise Valley Mall is a smaller Macy's than most others in the state. The shoe department is lacking in variety. The clothing departments are so-so, smaller but enough variety for you to find something if you need it. The sales are pretty good here and the coupons in the paper lately make shopping at Macy's almost a steal! | 5 | |
| 2 | Two words.. HOW rude .. I usually go to Nordies to stock up on my Chanel makeup.. but staying out at Marks lately.. I opted to try the Macys makeup department at Paradise Village.. The Clarins lady walked up to me and wanted to seat me for a small makeover.. I politely told her , 'no thanks, but is there a Chanel counter here'.. I snootily got the 'Umm, NO..' with the roll of the eye.. alrighty then.. I will give it a 2 star.. because I loved the fact that the jeans department had more of a selection then the Joes Jeans selection at my beloved Nordies at Fashion Square.. but rudeness doesnt warrant anything more than 2 no matter how great the selection is... boo on you, Macys Clarins lady.. | 3 | |
| 4 | Purely on registering for my upcoming wedding.. Easy, peasy... Awesome linens.. Love the Hotel Collection.. Reminds me ..umm never mind:-) the wedding specialist made it super easy.. I Have a specific china that they carry, just not at PV Mall.. However, she called all over the valley to find it.. My fiancí© lasted 34.5 minutes.. I timed it.. & I got a pair of bomb flips for my honeymoon on the way out... Can I yelp my fiancí©?? | 0 | |
| 1 | do not use MACY'S card they changed the minimum payment to $25.00, and will not help the customer at all | 0 | |
| 5 | Going through laser removal of some tattoos on my neck and trying to keep them concealed for work can be stressful. Well, the removal is going to take awhile but Thank's to Joanna at the SHISEIDO cosmetics counter in the PV Mall, the cover-up is going to be simple and lasting with Dermablend. Joanna helped me find the right color match and showed me how to apply it and it's easy! Thank's Joanna for all your help! | 0 | |
| 4 | I love Macy's! My mom & I can spend some serious dough here on just a few tops, but it's so worth it! They have sales often, but it's funny how we always like the ones that are full price. Aside from the women's section, their men's section is decent (bought my hubby some denim shorts on clearance for $20 each), shoe section is just ok, Coach bags are to die for & we love their jewelry section (particularly Betsey Johnson stuff!). My mom has a Macy's card so there are usually great savings when she uses it & they send her coupons all the time! | 1 | |
| 4 | This place made me feel like the ultimate bargain shopper. I love shopping in Arizona this time of year because they have major clearances. I was able to get a pair of black jeans and a dress on sale for a total of $8.75 including taxes. That's like 4 dollars an item! How does this even happen??? The only reason I am not giving it a 5th star is ...........I couldn't find anything else I wanted to buy! I also got stuck in line behind a woman who kept separating her clearance purchases into many separate transactions, then arguing over the rules of her coupons, and then requesting her macys credit card number to be looked up numerous times. I felt the cashier should have told her that she could have one transaction and if she wanted others, she should have to wait until the person behind her (me) paid for her 2 items. | 0 | |
| 4 | Went in today to find the Jewelry department missing! What's the deal? If anyone knows please say what Macy's plans are about plans with their jewelry division???? It's always been a plus. | 1 | |
| 2 | The only reason I even gave Macy's 2 stars was because I was able to find the shoes I was looking for for $10 cheaper than Dillard's... Today they were really busy in the shoe department with only 2 people working. Now, I am a store manager and I know how stressful it can get when it's busy but today was not handled well. The employees were friendly but chaotic (Tom and Michael). Tom kept taking phone calls, processing orders over the phone and it felt like he was doing everything he could to avoid the line of ladies that needed assistance with shoes. Michael was nice, scambling to help everyone, however it took him 30 minutes to even call for assistance. He kept saying a manager is on their way, a manager is on their way... It took the manager forever to get there and still only 1 out of the 12 were being helped. Once the manager finally got there she started ringing ou the guests which was nice and apologized to everyone. The only other thing that bpthered me was that there was a women who was clearly fanning herself because she was so hot that she was about to faint.. There was some sort of mix up with her getting the "family/friend discount" for Wednesday at a cheaper rate, but Michael didn't explain it well enough so she thought she was walking out wih her shoes today. She was about to faint and he was telling her she couldn't have them and she was getting very upset because she had paid for them. As a manager in retail this was an easy, override it and do what's right for the guest, but he wasn't going to. He told her he'd have to see what the manager said. The manager ringing me up didn't even acknowledge the situtation which was very strange and then suddenly another manager walked up and he was finishing saying to the guest "Well I would need a manager to aprove but if you don't tell other guests then maybe this acception is ok". I just laughed out loud, really??? Anyway, the other manager got the situation explained to her (while this lady is still about to pass out, fanning herself) and the manager said no she couldn't take them home. They all went back and forth for a little while and then finally the manager said it was ok to take her shoes, she paid for, home. Thank goodness in the end that she got to take them home and didn't faint right there... But it took over an hour to make this whole situtaion right.. Very poor, unorganized, not staffed well, horrible Macy's experience. | 0 | |
| 5 | Macy's, Oh Macy's!!! How great you are, I love coming here for the sales and the amazing service. They already know me by name, it's that bad I know.I shop often at this specific location inside PV Mall. I love the amazing service provided at the shoe department by both Michael and also ANDY!!! When there on the clock they are there to always help and they do it with a great deal of charisma!!! I love the great sense of humor they both have, they all do, but those two specifically!! Andy always makes me smile with his fabulous attitude!! This place is the place to come for awesome deals and great service! | 10 | |
| 5 | The PV Mall Macy's has grown on me more and more... I've come to appreciate it much more than at the time of my last review. The staff is really friendly and helpful and I've been able to find what I am looking for and IT'S ALWAYS ON SALE! I love this. | 2 | |
| 3 | This Macy's is hit and miss. Sometimes I find great deals and items I want, where others I leave empty handed. Previously, I've bought some awesome boots from here and my husband found some great shirts. My most recent shopping trip left me empty handed. I specifically came here for some earrings I saw online but wanted to see in person. Unfortunately, they didn't have any in stock. I kept looking but nada. I then browsed the shoe section... nothing caught my eye. After a while, I gave up. Every sales person I came across greeted me and asked if I needed help. So friendliness and attentiveness is in abundance here. Unfortunately, if you aren't making a large purchase, they don't seem as interested and quickly move on to the next potential customer. Overall, I like Macy's but I'll probably do online shopping from now on. | 0 | |
| 4 | Pretty nice store, lots of clearance and sale items for handbags/wallets/iphone/ipad cases. Associates are nice but there are rude ones. Dressing rooms are a-okay. Good selection for everything. They do carry some good high end designer hand bags which is always nice. The have a good sunglass selection and there is a MAC cosmetics store inside so that makes it a little better. | 0 | |
| 1 | I had a lady upstairs in the lingerie section. She was very rude. I was doing an exchange and getting a gift card. I was talking on my phone as she did the transaction and if she had a question I quickly replied to her. At the end of the transaction she made it clear she was frustrated and did not say thankyou or anything ,.. She was was plain rude. I started walking away and said to my husband on my phone that boy when u are buying they sure are nice but when u are returning they sure are not friendly. She Heard me say this and piped in and said WELL YOU were on your phone and I couldn't communicate with you !! I said so I didn't answer any of your questions during that transaction that u needed ??? She said no u didn't. ( which I very much DID !! ) I walked away pretty frustrated at her awful customer service skills. I don't care if a customer is on a phone , you don't treat then unkindly. No matter what. THATS WHAT good customer ServiCE IS. I WALKED BY again after a bit and checked her name badge and her name is Victoria. A very unpleasant experience at Macy's today. Normally the associates are very kind and friendly. | 0 | |
| 4 | I shop here a lot when it comes to work clothing. At every Macy's I notice the clothes tend to point towards the clientele and over at Metro the clientele must be damn broke or ghetto fab, so now I shop here and fashion square. The store has a wide selection for anyone's taste and the prices run from pennies to thousands, depends on what you're looking for. They always have a great sale going on too so I tend to get really good deals on things. I've yet to buy anything that fell apart and I was angry with, doesn't mean it can't happen or hasn't happened to others but I've been pretty lucky personally. There are a few cashiers there, that even though I only return once in a blue moon, they always seem to remember my name and are very helpful with me. They know my style and taste so when they point something out I might find cute I'm not annoyed because these people know me well. It can get messy at times but really what department store doesn't. Even the fabulous Fashion Square gets a little messy when you see it packed elbow to elbow with wild women hunting through sizes on a blow out sales day. I'm a fan for sure. | 0 | |
| 5 | Thank you Lancome for the great beauty tips. I had the greatest time there. Everyone is very helpful and friendly throughout the store. Buying shoes there is very carefree. Macy's tries harder. Family and friends sales are a good idea and way for the consumer to stretch those dollats. Some really great morning specials are advertised in the paper I appreciate Macy's. | 0 | |
| 5 | Taylor helped me pick out a different perfume for my mom. My mom usually wears beautiful by Estí©e lauder and I really wanted her to get something new that has less of a powdery smell. Taylor showed us lots of options after she rang up my new Jessica Simpson coat. She explained to me which scents were similar to my moms original scent but had different notes like more citrus etc. I really fell in love with the dolce scent she showed me and will be back to purchase it hopefully in the next week. | 0 | |
| 5 | I walked into Macy's recently in search of a new foundation. The cosmetic options at this location are more limited than I am used to at a department store, however, I was extremely impressed with the products I ended up buying and the service I received. I was greeted immediately and although the salesperson was busy with another customer, she made sure to acknowledge me and let me know she'd be right with me. As soon as she finished the other customer's transaction, she found me and asked how she could help. She helped me to choose a new foundation, that matched my skin tone and my skin type. As I was checking out she gave me a sample of a new product to try and told me when it was gone, she would supply a second sample so I could be sure I wanted it before purchasing the full size. She also sold me a face wash, helping me to understand how it works and why it would be good for me. So far, I love the foundation, face wash and the sample product I was given. Thank you so much for being helpful and to the point. This was a very pleasant experience and I highly recommend this location! | 0 | |
| 3 | The staff in the mens department failed to inform me of the 3 day sale that got me 20% off in the mens dept. So I went to the other Macys and returned the $600 worth of clothes and re-purchased it. Saved the $120 and life goes on. | 0 | |
| 4 | Love the clothes and the sales. | 0 | |
| 4 | When there's a sale here, it's really fun to shop. I found some really cute things in the junior department on the second floor, that were marked down to $5 each! It was a tank top and a dress. There's a scanner nearby, to double check the price, which is really neat- just like Target. There's always coupons in the local paper, too- called a "savings pass". But it has to be a regular sale not a "special value"- gotta read the fine print, gotta read everything. Additonal savings when you use your Macy's credit card. One of my really good friends shopped here and loved the sales. The shoe department is a little small. The handbag department is good but there are few markdowns, if any, on Dooney & Bourke and Coach. There are markdowns on the other handbag brands. Sorry ladies, no MAC department here. | 2 | |
| 2 | I'm a huge Macy's fan. With that being said, this was one of the worst Macy's I've ever been to. After working at a Macy's in the past, you get a good idea of where things should be, how things are grouped, etc, but I got so lost at this Macy's. To make it worse, I could not find a directory that told me which department was on which floor. -___- The result? I had to go to all of them. The staff wasn't very inviting either. Not one of them made eye contact with me or asked me if I needed help. Lest to say, I did not walk out with anything...a rarity when it comes to Macy's shopping for me. Overall, you may be better off going to the one on the strip inside Fashion Show Mall. I can't imagine it getting any worse than this. | 1 | |
| 5 | I love Macy's! | 0 | |
| 1 | Horrible Customer Service, if you can call be ignored service. Also, not to customer service individuals, customers do not want to hear about the internal drama of your work situation. Especially when they are there to sign up for a bridal registry, which would bring a lot of money to your store. Just sayin' | 2 | |
| 2 | I needed to exchange a gift my mom gave me so I looked around the clothing for something to replace it. First, when going to customer service I was standing there and the girl seemed like she was with a customer chatting and after a while of standing there it was pretty clear she was chatting with a friend. After a while she told him "let me help the customer"....uh, ya think? So unprofessional. I didn't really find anything that perked my interest and feel that the selection at this Macy's isn't that great....there were whole sections of clothes I didn't even bother with because they weren't what I would consider even style (majority is just branded bullshit or things a 15year old would wear or old peoples clothing). I looked through not just clothes, but also scanned through bags and jewelry, just anything so I can spend the store credit. I almost always find something at other locations. I guess I have to go to Fashion Show or wait til I'm back in California. | 6 | |
| 4 | I have to up the stars! I didn't have great customer service last time in the clothing area, but this time received great, polite, and friendly service in the home department. One girl was helping me and the BF to check stock of a dutch oven I was considering. They didn't have a lot of the colors out since it was on clearance so she went to go check their warehouse stock and went to find me to let me know that she can order exactly what we want and have it shipped to our home for free. They were so sweet about looking up stuff and kept telling us don't settle if the right color makes us happy. I had a question about a sign for 40% off as it was right next to the Kitchen Aid mixers but was very vague so between the girl helping us and her manager they were able to work it out. So glad we asked! I almost didn't as I thought no way would a Kitchen Aid mixer ever go on mega sale and it probably means just the hand mixer sitting on the same table. They applied it to a mixer so I was sold and got the nicer, Architect series. Plus there was a rebate for a free attachment of a glass bowl or meat grinder so I'm getting a $60 grinder too! Then the ladies got us to open up a Macy's card so we saved 10% more off instantly then 20% gets skimmed off our cards balance for purchases made today and tomorrow. Oh, and I had a exchange to skim off another $90. So a Kitchen Aid mixer, a Martha Stewart 7qt dutch oven and Waterford Marquis crystal glass set and we were out only $150 instead of their $700 value. I have a buyers high right now. I am Queen Deals but this definitely one of the best things I've ever gotten on sale. I've waited for years to have a Dutch oven and a Architect and it paid off to wait! I might pass out. | 2 | |
| 4 | The store isnt laid out well no signs to guide you to the escalators. The clothes are crammed in and you have to squeeze between aisles. Its not a comfortable shopping experience. Ok so why three stars? Because the customer service is top notch. I had such a problem the day before at Fashion Show and these guys (gal) put them to shame! Giving them a fourth star just for their help! Give them a try! | 1 | |
| 2 | Oh my God I hate Macy's. I thought I should get that out of the way before you continue reading my review. Their clothes are just as cheap as what you would find at Forever 21, but at least Forever 21 charges the appropriate prices for what they sell. Here, you can buy a cheap, poorly made shirt for 50 bucks. Or, if you like, you can get a Lucky Brand shirt that Lucky Brand won't sell at their stores and pay 80 bucks for it. The choice is yours! Whyyyyyy do I keep coming back here?? Oh, yeah. My family buys us stuff at Macy's all the time and sometimes I need to return it. If you're lucky, you can find decent deals on shoes and kitchen stuff. That's all I've really noticed. For this Macy's in particular, the clothing areas are always chaotic messes and there is zero customer service. The shoe department is cleaner, but they get easily overwhelmed as they are short-staffed. The kitchen section is usually well-put together and easy to navigate and the customer service is the best here out of all the departments. The changing rooms are filled with crying babies that need their diapers changed and you have to fight with ladies to get a view of a purse you're not going to end up liking anyway. What a mess. Two stars because I've bought a lot of kitchen things here. | 2 | |
| 1 | Went here looking for something on a Wedding Registry and to have them take off some items we bought at a much cheaper price elsewhere. The store was not laid out well and was not very clean and lots of the inventory was gone. The lady that helped me wasn't very helpful at all - she said she couldn't take the items I already purchased off the registry and she only looked in back for the one item I was looking for - she didn't even check in nearby stores. The Macy's Home store on Spring Mountain Road was much better. I will never come here again. | 1 | |
| 1 | Never shopping at this location ever again! I do not recommend visiting this store. I went in to look for a ring I found online. The first man I spoke to had no idea what I was taking about. (I even showed him the ring online on my phone so he could search for it!) He didn't even bother to search for it on the computer, he just casually looked through the glass display and after looking through about 3 cases said that he couldn't find it so that meant that they didn't have any left. What the heck!? I then began to look throughout ALL of the remaining cases looking for the ring since he barely even helped me at all. After looking around aimlessly for a while, I was finally asked again if I needed help. This time when I showed the worker the picture of the ring online she actually went ahead and looked for it on their computer (which they should have done in the first place!) ---I later found out that this woman was a manager when I called the store to complain about my experience. After she found that they in fact did not have the ring in stock, she turned me over to a different worker. Before she walked away she clearly said to both me and the worker that I would receive free shipping and 25% off. After she walked away I was given the 25% off, but then charged $10 for shipping. I had already wasted a lot of time in the store so I agreed to pay for shipping and requested for it to be sent to my house. I then *clearly* stated that I wanted a size 7 ring. She charged my card and I left the store, already disappointed in the service I received. I arrived home about an hour later and checked my email for a confirmation of the purchase they had done for me. Once I opened the email I saw that she had ignored what I told her about being a size 7 and needing the standard ring size. My order was for a ring size 8, which will not fit my finger. Macy's also has a policy where orders online can only be cancelled or changed within an hour of purchasing. I had to then deal with customer service in order to cancel the order for a ring that I no longer wanted due to the problems I had just to get the darn thing! | 3 | |
| 4 | This is one of my favorite Macy's in town. They have a good selection in most of their departments, or at least the departments that I care about which is usually women's clothing, shoes and jewelry. They also have great clearance racks with plenty of variety. Customer service is ok, I just prefer to shop at my own leisure and when I need assurance that I have someone ready to help me and that's what I get here. | 4 | |
| 2 | I went with my mother yesterday &; it was horrible! I went wanting to buy a purse which I did end up purchasing but first we get there and there's two lady's doing who knows what but they tell us that another young lady will be right with us so we respectful and patiently wait. So we notice another lady and we ask her if she could help and she said yes and when we asked to see a purse she couldn't unlock the rack! She struggled for a while until she went to ask the lady that was supposed to help us first the lady wasn't much help because she had her own customer so we waited and the when we asked why it was taking so long she said they keys were missing... We saw her look and look but finally 20 min later the other lady finished with her customer and in 3 seconds she found the keys! SERIOUSLY?? The other lady didn't say anything and the young lady that was supposed to help us first took over and it went well from there. Overall I got what I wanted but after waiting for over 30 min just to make a purchase! I went in picked a purse and waited over 30 min.. It's ridiculous! | 1 | |
| 1 | I wish it were possible to give no stars. I do not plan on going to this location again. My girlfriend and I were going out buying gifts for a baby shower. We were unsure if they carried diaper bags. We called ahead of time and some lady got on the phone and said yes it is on the 3rd floor. Needless to say, we go up there and no diaper bags in site. However we did find a few other things for the baby shower. The real reason for this rating is based upon the "customer service." I work in loss prevention for another store and have experience doing so. As we walked in, my girlfriend needed to use the restroom which was in an odd location on the 1st floor. As I waited for her to get out, I noticed that a female employee stared at me and proceeded to walk a good 50ft from behind the register to stand right behind me about 10ft away. I watched as she pretended to clean a rack of clothes. When my girlfriend walked out of the restroom we headed for the 3rd floor and I told her about the incident. She thought it was weird as well. Now up at the 3rd floor, we browsed around in the baby area. I felt someone staring at me and noticed that a gentlemen was half way across the area watching our every move like we were stealing our being suspicious. (Note that my girlfriend and I had no bags, purses, or baggy clothing whatsoever.) I told my girlfriend we are being watched again. She got upset but thought I was joking. As we made our way to the escalator, we passed the appliance area. The same gentlemen that was staring at me stood no more than 5ft away from us. We both had nothing in our hands. I looked in the clearance area of the appliances and the employee felt it necessary to walk right next to me, stand and pretend to look or count a display merchandise setup. My girlfriend stood array from me and watch the guy watch me. I felt extremely uncomfortable. I understand trying to prevent theft and being cautious, but I felt their loss prevention staff and employees were going too far. As my girlfriend and I were leaving, she even felt uncomfortable and was irritated at the actions and behaviors these employees were doing. Again, being apart of the loss prevention team, I understand how things work and what employees and customers do. But to make my shopping experience that uncomfortable was uncalled for. I hope this was merely an isolated incident and it doesn't happen to every customer who is a true paying customer. | 0 | |
| 1 | Worst experience at a Macy's ever. It's as if they would not even take my money. Okay, I chose a watch that was on a display table, it was to be a gift. There was no one in sight in the jewelry area, so I brought it up to the second floor. The woman at the customer service register refused to allow me to make my purchase. She sent me back down to the jewelry area to make my purchase. I went back down to the third level, where one woman was working. Unfortunately, she was dealing with someone who was buying a watch that needed to be sized. Now, there was myself and another gentleman who wanted to purchase something and be done with it. The woman working on the watch called for assistance. After about five minutes someone came over to ring up my watch. I am just wondering, what if I wanted something from each of the three floors. Would I have to purchase linens in one floor, clothes on another, and jewelry on yet another? Really? Makes no sense. Never shopping here again. | 0 | |
| 5 | If you're a fan of Macy's INC brand, this is the Macy's you need to hit up. Confirmed by a manager there, this location at Fiesta Mall has the largest inventory and highest sales volume. I adore this brand because my entire wardrobe consists mainly of brightly colored retro-looking dresses made by INC that I can throw in the washing machine. Also, Macy's merchandise is constantly on sale and if you find something you like but don't want to pay full price for, just come back a few weeks later and you can get it 25-65% off. | 0 | |
| 3 | I love Macy's stores but this poor thing needs a face lift...and a deep clean. Besides the fact that this location is stuck in a mall that's slowly dying, the store needs to be emptied and re-organized. If I can't make it to another location I'll stop here but I know I won't get the same variety I normally could. | 2 | |
| 3 | A little unsatisfied with the selection but they did manage to have the steamer that I was looking for. Macy's is open until 11pm for the holidays, so if you desperately feel the urge to shop late, this is the place to be apparently. | 0 | |
| 1 | Saw the perfect Valentine's Day gift for my spouse, and trekked off to macy's to see if I could find it. Told the clerk at the jewelry counter what I was looking for, and after she reviewed the inventory, informed me that they were currently out of that item. Since she wasn't sure when they would be getting any more in . . . she suggested purchasing it on line. Not a rookie when it comes to ordering on-line, I decided that would be the best way to obtain the gift. Placed the order, paid for the express shipping . . . and here were are two days before Valentine's Day, and still no gift in hand. It has been a week since I ordered it, and the UPS tracking says that delivery should be tomorrow. After an hour on the phone with customer service to see what the problem with the express shipping was and could I get a refund since I seem to have been sent normal delivery . . . I was told that Macy's does not refund shipping fees, because once it leaves their warehouse, they are no longer responsible. Was instructured to contact UPS and complain. Whatever happened to customer service. | 1 | |
| 4 | My mom dragged me to Macy's the day after Thanksgiving.... NO!!! The crowds. My mom, YES....the sales. We got there at 5pm. Not a lot of people. She was happy that they still had deals. She bought a lot of Christmas gifts and saved too. I found a sweater for myself for $14.99 and then I have a $10 coupon. I paid around a little over $5. Sweet! Employees were hard to find in the store... | 2 | |
| 5 | Today at this Macy's storewide clearance sale I found myself in a long line leading to a cashier/salesperson I recognized from previous visits. When I had arrived at the store first thing in the morning, I had been focused on finding bargains, but seeing someone who had always been particularly courteous and helpful in the past brought me up short with the human toll of this store's upcoming closing. After making my purchases, I looked at the receipt and hoped to find the cashier's name and a telephone number for a survey. No luck. I tried to find a manager in the HR department. No luck. All I could think to do was to go back to housewares and ask the salesperson his name, which turned out to be Bill. I hope that management knows what a valuable employee Bill is, and I'll hope to find him in the future in the Housewares Department of another nearby Macy's. | 1 | |
| 3 | Weird to me that Macy's is closing. I personally think that it's located in a mall where there isn't a lot of people that can spend that kind of money. My boyfriend and I went here to check out all the deals but we weren't really impressed. Hopefully they'll have bigger and better sales later on but I did hear that this weekend was the last for all the sales. | 2 | |
| 4 | I went into this Macy's due to a huge clearance sale they were having. Unfortunately, this location is closing, but I got some good stuff for a good price. | 1 | |
| 2 | This Macy's is going out of business, so prices were slashed 50-70% off "retail." However, when I checked the sale price against the Amazon price, the difference between the two was so slight I felt it wasn't worth it. I also noticed that the Macy's "retail" price was raised considerably compared to the Amazon retail price- very suspicious! We went to the rug section to browse the different sizes and styles, and the associate there had the gall to insinuate that I can't afford their items by saying that I shouldn't waste my time on the rugs further down the pile because they were more expensive. Based on my experience here, no wonder they are going out of business! | 5 | |
| 4 | Okay, after barfing all over my shirt following the Yelp event (I drank WAY to much!) I decided that mama needed a new shirt. I'm always impressed how service is just all over the place here. Sometimes it friendly and attentive while other times its some punk with his pants below his ass. Why do punk kids where their pants like that? Is it for easy access to their 'back door'? Yuck! Today, good service and great selection! Moma didn't find a shirt tho I can never leave here without getting a few new pairs of CK undies off the clearance table. Yes, I shop clearance and am proud of it!! | 3 | |
| 4 | This is one of my favorite Macy's on the planet. This is always a mandatory drunk-shopping spot with Brian and Forest. It seems that every time I go there everything in the store is marked down to a dollar. This trip was no exception...Forest found an amazing T-shirt and really awesome shorts which were both on sale. When he took them to the register it turned out that they were marked down another 50%. The cashier pointed out that he saved more than he spent. I started postulating that if we kept shopping we could actually eventually make money...I think she believed me. Going with my theory we shopped on. I found the most amazing and sexy pair of shoes by famous American designer and Project Runway judge Michael Kors. They have high heels, laces and lucite...sssssexy! Of course, they were on sale. I was trying to rationalize spending that much money (even on sale they were pricey) on shoes...took about 2 minutes. When I went to pay for them, oh yes, another 50% off. We made more money! If we keep shopping at Macy's we are going to become kazillionaires! | 5 | |
| 1 | Just when you thought you were clinging precipitously to the bottom rung on the social ladder, you drop in to the men's shoe department at macy's because your shoe blew up in public and find that there is, indeed, someone (well) below you on life's cruel hierarchy. enter "d" (I think, but you'll recognize him by the fact that he looks like): a native american clark griswold, except six notches more clueless-looking. Poor guy. About me: I really don't have much patience for dumb people, no offense. So when someone has been dealt such a pitiful hand in the intellect category that I actually feel sorry for them despite their idiocy, that person truly has it rough. Now my wife, on the other hand, she wanted to slit this guy's throat. I only pity you all for not knowing her well enough to know just how comical and dire that is. So my shoe blew up in a particularly embarrassing fashion as I was leaving work today. We went to Macy's because I had a gift card. Usually the department store men's shoe section is exactly the place you go when you're looking for a rancid smattering of riff-raff and retreads (no offense), and "d" fit the bill here with his black levi's and black t-shirt for a work uniform. so there's a sale and i ask if they have this one shoe size in a 13 (yes, it's *huge*). clark comes back and says no, they don't, but they do have it in an 8.5 or 9.5. Great, I'll take a pair for my invisible midget friend here. Meanwhile, some young michael jackson knockoff comes in and asks "d" if he can show him how to tie a tie. not shitting you. so i ask "d" if they have this other shoe and apparently they have it in a 12. I ask: "do those shoes happen to run large at all?" Him: "Um. They come in up to a size 13, we just don't have it." Right. I make a sufficiently pained expression and say that i will try on the size 12 just in case. Before he gets to getting me the size 12 shoe, he starts tying the tie on this waifish, pubescent kid who can only be conflicted in all the most crucial ways, including how high on one's ass pants should be worn. My wife seethes at this, because he just stopped helping us to work on this other guy. She wants to leave and go to another Macy's. I opt to just pick up my next potential purchase and bang the soles together, to her immense consternation. So she goes on and walks around because she can't handle this guy's impudence. I decide to walk over to where the blind is leading the blind and leer, just to get my point across. It ultimately works. I get my shoes. That's most of the story. Except that while I was paying,"d" asked if I was thinking of upgrading my wardrobe anytime soon. Humility, to be sure. (Wife: "I was kind of angry. He just kind of left us there and started helping someone else, like we were nothing." As you can see, she is worked up.) | 8 | |
| 1 | Absolutely the WORST customer service experience, on multiple occasions. I thought after the 1st time, maybe it was that person or that department. Nope. just went in for my 5th time since moving from Chandler to Down Town Phx. I WILL not be back. ever. period. This location is Terrible. Ive never written a bad yelp review, until now; nearly 12 hours after going and im still PO'd. I'll save the extremly long review because this macys doesnt deserve the time of day, nor anyones hard earned Money. Go to Biltmore or Chandler Mall instead; or Nordstroms. At least they understand our money keeps them employed. | 1 | |
| 1 | Although this experience in the furniture department stared back in the beginning of December the saga has not ended as of yet. It began when I decided on two bedroom furniture pieces that I decided to order because of a sale. Note, I've never had an issue with any past orders. We split the order, as I paid for one piece with my credit card, and the other with cash. One piece was stated that it was in stock ,and the other would need to be ordered. I received a call that the orders were ready for delivery about six weeks later. Because of a move, I ended up I rescheduled the delivery to my new place. This is where it goes down hill fast on a sled--yikes. I had a move in scheduled on Saturday to my new place by 9am. Two days before the delivery I receive information the window is from 815-1015am. I called customer service to see if I could be moved down the delivery window, as I would not be able to have access to the new place until 9am. I was told no I would have to reschedule. This cost me an additional days rent as I did not want to reschedule. So Saturday morning arrives. The delivery men were friendly, and told me I needed to take a look at the items. Multiple issues--one piece was a different color than the other. The item that was the correct color had been damaged in shipping and also had a factory defect in it. So the delivery men told me that Macys would call me. Me thinks not- as this delivery experience was leaving a terrible taste in my mouth. I showed up at the store next day asking for a department manager. I then had a useless associate say she could try to help, and then when I described what had taken place she stated she could not. I went to another store to look at other pieces, as I figured it could only go further south. I found something at Z Gallerie and then went back to Macys to talk with the department manager. I was told if I wanted a new shipment it would be another 5 weeks, but was not offered any concessions due to their error. I was also told I would have to wait 2 weeks for my cash refund. I received a call from the manager that they cancelled the ordered on the 7th and my refund was processing. I called today the 17th to customer service and was told my check was sent 02/10 from Florida. Disgusting. I don't think I will be doing business with Macys furniture again and if I do, it will only be on credit or debit card as my credit card was not charge for merchandise not received. Macy's you've dissappointed me and you lost $1400 in furniture business. | 0 | |
| 1 | HORRIBLE! AVOID AT ALL COSTS!!!! I bought a $600 ring for my girlfriend and was told that resizing the ring was including in the price. When she tried to get it resized a week later, she was told it would be an extra $40. I asked to speak to a manager as I was previously told this service was built in to the cost I had paid, and I was told a manager wouldn't be on duty for another 4 days. 1) What kind of department store has a manger only check in once every four days, especially considering this was a Saturday when I visited!?! 2) What kind of cheapskates nickle and dime you over a resizing fee when you spend $600 on a piece of jewelry? 3) What kind of idiots make you wait 30 minutes to see a mid-level manager to tel you to wait to see an upper level manager when they feel like coming in four days later? Previously, I bought all my jewelry from Barneys or Nordstrom. I have learned my lesson from buying from places like Macys, and will never make that mistake twice. TJ Maxx has better service than Macys. | 1 | |
| 4 | This is a fantastic location! I am writing this review based on the Men's Wear department. Absolutely amazing. Recently, I started a new job, and it was time to get a new wardrobe. I came into some cash, so I figured why not splurge a little. I bought a suit, some slacks, and a bunch of dress shirts in this round of shopping. The remarkable note here is that the staff is VERY friendly and HELPFUL. They aren't just cashiers. They know how to properly measure you for your clothing, make recommendations on what looks good, and give you suggestions on what is properly fitted and what isn't. I nearly bought a jacket that was two sizes too big because it felt "comfortable" and it was my old size (thank God I've been working out". The new jacket size actually is WAY more flattering and I look like a G in it. Helpful tip: If the sizings work for you, buy as many of the DKNY and Calvin Klein dress shirts as you can because these designers tend to keep changing their cuts. Dear Men's Wear Department at Macy's Fashion Square: You've always got a customer in me. | 0 | |
| 2 | Having spotted a $28 Dior Addict (Stiletto... a word that sounds sexy, yet dangerous... recall Fonda's Single White Female) I really wanted days ago at Sephora, I decided to check out two department store makeup counters to see if they were offering a "gift w/ purchase." (Turned out that the "gift w/ purchase" promotion will not be offered till September.) Macy's turned out to be my first and my last stop that day due to time constraints, the way I was treated, and the fact that the Macy's rep behind the Dior counter quoted me a lower price for the lipsticks I wanted to purchase- I was going to buy at least two ( Stiletto and Envy), and I also started looking into the $30 Rouge Dior colors and the $34 Serum Rouge selections. Since I am not fond of returning tainted lipsticks, I proceeded to sample some of the testers using the disposable brushes they have for customers to use. It wasn't long before a woman permanently parked herself behind and to the right of me where I could see her. Even though I greeted her a nice hello and continued to sample colors, after awhile, I felt so uncomfortable, that I decided I'd just stick to the two choices I initially made, since I can always come back if I ended up liking the products. The original rep rang my purchases up, and the total was higher than I estimated it to be. I asked her why, and she said that she'd looked at another product's tag when I had asked her earlier for the price. Since it was only a few dollars, I decided I'd let it go, and left Macy's. I returned to Sephora a few days later to restock on Clinique colors that I love. I always buy three or more of these at a time to eventually replace the almost-new ones I have already, since the bases fall prey to Arizona's heat and break off. (I don't have the patience, nor the time, to save these broken pieces in pots and apply them on w/ lipstick brushes. I wish I did, for I would then have the extra cash to spend on my other hobbies of dining out and watching movies at Camelview!) Anyhoo, I ended up buying five colors, which amounted to around $77, including tax (three for me, and two to gift Mom w/, because I like her). See Macy's? If you didn't make me feel like I was a marked crook by sending your guard, who was ready to jump me at the slightest move, I'd have spent so much more money splurging on my favorite makeup items at your counters, rather than at other stores. I'm not even pondering on how the rep mislead me by quoting the wrong price-- OK I will... How could she do that when I specifically gave her the product's line and color to look up? Nevermind. I'm making it a point to boycott this particular location. Should I ever want to buy anything from a Macy's, I'll either go to the one in Chandler, or to another state even! Perhaps I'll just spend my money at Dillard's and Sephora. | 7 | |
| 4 | Okay, our furniture hunt has taken us to the Macy's at Scottsdale Fashion Mall. We have been trudging thru isles of leather, wood and microfiber looking for the perfect sectional. This elusive piece has been just out of reach until we found it at Macy's Scottsdale. It was in sight, just a few paces behind a couple of Italian Recliners. Our guide Randy helped us pass on a couple of sofas that didn't make the cut. Finally, we had our sofa! Wait, Randy who was the perfect guide tells us we had to wait 3 months till this prize kill would be ours. Backordered! All fun aside, Randy was a great sales person and we probably will wait the 3 months on this find. If you are looking for great furniture at very competitive prices give Macy's a try. With all the stores we visited I would say Macy's had the better selection and prices that worked for us. | 2 | |
| 4 | I love finding deals. I am a shopper after all. I like that this store is always full of great offers for a lot of items. I love to wear dresses and it is so easy to find a few at great prices. I ended up buying 4 dresses last week. They were so cute. Customer service has always been pleasant. Maybe because they see me there a lot, and by a lot I mean at least once a week. Now that the twins are a little older, it seems I get more free time for one of my favorite hobbies. Yikes, I don't think my hubby is going to like it. | 2 | |
| 3 | This Macy is HUGE with multi-levels and lots of stuff, but I just did not find anything that I would purchase. Been here several times and nothing. I maybe just love the Biltmore's Macy's more. ??? | 4 | |
| 5 | So many negative reviews! I just recently moved and got a raise so I went for a little spree. Got myself a new suit and what can I say, Cynthia in the Men's Wear Department really knows how to put a tie with a shirt with a suit. Extremely helpful and offered plenty of recommendations. Got some new cologne, bath towels, and I was set. Important to note that there are always great deals abound, so unless you're looking for a Hugo Boss suit at Neiman Marcus or Nordstrom this is the place to be for designer brands at a bargain! | 0 | |
| 3 | This would be a 5 star for the Home dept but the other depts bring the rating down. I usually have pretty good experiences in the Home Dept at Scottsdale Fashion Square, people are very helpful and will work with you if you have coupons. However, I must say the women's/misses dept customer service is not the same. I was making a purchase of several blouses, all on clearance and a very good prices only to have one of the blouses ring up as zero - it was no longer a stocked item so the price was not registering. When I asked the sales clerk what was up she responded that she would fix it so the sale and clearance price would be applied. She ended up taking another item that was $6 dollars more and ringing it up 2x saying that after the extra % off if would be cheaper??? I don't think so, she started tell me that she was doing me a favor and I really was gettting a deal. My biggest pet peeve is how can anyone in retail not know simple percentages i.e. 10%, 20% 25% etc? I ended up walking out and sadly have not returned since then. Biltmore Fashion Square has fabulous clearance as well but I can honestly say their staff is not helpful at all. And since the Biltmore is a Dog mall, they allow snippy women with their snippy spoiled dogs run around and bark and snap at children. | 0 | |
| 4 | Macy's is a store that I really love. There is something about this one that is not quite there though. We came in to get my boyfriend some dress shirts. Looking for white Dress shirts and ones not made in China. We had first gone to Nordstrom. I was shocked to see that almost every Man's Dress shirt in Nordstrom's was made in China. So to Macy's next. This Macy's is located in the Scottsdale fashion square Mall. We found a very lovely woman who was willing to help us in the Men's Dept. She found us 2 very nice shirts. Both exactly what we were looking for and the other thing is they were both on Sale! What more could you ask for . We were both very happy. It was a good day. | 5 | |
| 5 | Love that it's open till midnight for last-minute shoppers like me. | 0 | |
| 4 | good prices and location | 0 | |
| 1 | I'm so unbelievably annoyed with Macy's. Particularly this Macy's and the absolute lack of knowledge by their sales people. You would think people dealing in fine jewelry would know what the F they're talking about. My mom bought me these diamond hoop earrings for Xmas and I took them to exchange for a pair of diamond earrings. The sales lady was nice (kinda pressured me..but in a nice way..she dealt with all my going back and forth). Ultimately, I opted for some diamond earrings that were on clearance (they were still $400 so it's not like I'm not droppin bills). The lady convinces me to buy the extended warranty specifically saying that it covers my earrings being converted into screwbacks - a necessity for earrings. So I finally said okay. I told her I'd bring them back to get them done since I wanted to wear them on New Years and my bday. So I take them in last week and the ladies working the counter were nice enough to help me out. I'm pretty sure she even confirmed that my earrings would be taken care of FREE of charge since I already purchased the extended warranty. Fast forward to today. Joyce calls me (I'm not sure if she's the one who took my earrings when I came in to get them serviced) to tell me she has an estimate. What? Estimate for what? My earrings?!?!?! Well apparently Macys will only cover the screwbacks if the earrings are over $1,500. Why the F didn't anyone tell me that before? So no. I don't want to pay $130 for my earrings to be serviced. I'm sure I can find somewhere far less expensive to get them done. Oh wait, so now I'm not going to have my earrings back for another week. FUCKING A. I'm beyond irritated. Macys has been steadily declining over the years and this has just been the icing on the cake. This is why I will always shop at Nordstrom. Their customer service is far beyond any other major retailer. Macys can keep their stupid sales and their stupid customer service. I'm over it. | 2 | |
| 4 | I am torn on what rating I should give this petite Macy's. You see, back in the day we had so many choices among the big department stores: Goldwater's, I. Magnin, Marshall Field's, Filenes, Bullock's, Bon Marchí©, Abraham & Straus, and John Wanamaker's. These are some great names, who are now all gone, replaced by a super store called Macy's. At Fashion Square, we have Dillard's, Nordstrom's, and Needless Markup (er, Neiman Marcus). They are the best of the remaining big box retail anchors. Macy's to it's credit, has the size to squeeze suppliers, offering some good value to consumers. But Macy's is a shell of it's former self. Thanks to the bankruptcy in the early 90's, it began a consolidation phase into one brand. It also brought about a bland homogeneous sameness. I miss the old brands and the former Macy's. But the new one has some good prices and occasionally a great sale. So, if do don't mind the same old same old, then this is your place. Somehow I remember Sears, Roebuck trying this a while back.. But as friend Teresa S bemoans: "There is something about this one that is not quite there..." I would agree. | 14 | |
| 2 | My issue is not with the store itself, it's mostly the associates who work in the cosmetics and fragrance section. I appreciate good customer service, don't get me wrong--It's just that I can't tolerate being there for more than 5 minutes since I will inevitably be approached at least 2-3 times by different associates. Also, it seems as if they get annoyed when you take a little longer to make a purchasing decision. I don't typically shop at Macy's-it's not really my thing but I do love high end makeup and fragrances. Unfortunately, I won't be returning here due to the overbearing sales associates. | 1 | |
| 5 | Compared to other Macy's, this one is super fancy and has a great selection of clothing. | 0 | |
| 5 | I love the Clinque counter at this Macy's! The selection is wonderful and the customer service is A+ I go to this location frequently for make overs, they have some talented people (I go to Hannah and she always make me beautiful and makes give me helpful make up tips!). Best Clinque I've ever been too! | 0 | |
| 4 | This is our go to shopping location for clothes, shoes and housewares although we rarely, if ever buy anything that is NOT on sale. If you play your (discount) cards right, you can walk out of here with literally hundreds of dollars of savings. Between Macy's rewards (earned in $25 increments) and regular periodic discounts up to 20% just for using you Macy's charge card, it's almost impossible to pay full price for anything. We have purchased lots of clothes for the entire family from dress suits to bathing suits, lots of women's shoes and a fair amount of stuff for our home. I we purchased a heavy and stylish set of flatware service for 12 recently and got it for around $30 . . . cheaper than Walmart but way better quality and looks. This isn't the biggest Macy's around . . . the one at The Biltmore Center may be larger and it's a mere speck compared to their main store on 34th St. in mid-town Manhattan which is a shopping experience unlike any other. But this location gets the job done. If you can't find your size, simply bring the item to a sales associate who will happily check their computerize inventory to see if it is available either there or at another location. I give Macy's overall 5 Stars. I gave this location 4 stars because it is a bit smaller with a limited inventory but don't let that stop you from becoming a devoted and loyal Macy's shopper. | 0 | |
| 3 | Smaller for a Macy's but they have plenty of good brand names to choose from and the store is clean. Great shoe section! They are located in a decent spot within the Scottsdale Fashion Square mall, which makes this store go up a notch despite it's smaller size. | 0 | |
| 5 | Labor Day weekend my husband and I stopped into Macy's and I instantly gravitated to the women's shoe department. They were having a great sale (80% off!) and I fell in love with a pair of white sandals in the sale section. I took the lonely sandal to the register to meet its match and purchase my great find. After about ten minutes the associate came out from the back to tell me she couldn't find the other shoe. I was bummed, but she took my name and number to call me if they found it. I went home and looked up the shoe on Macy's website, but it wasn't on sale, so I decided not to buy them. Fast forward a month later to yesterday. I received a voice-mail from Hando in the shoe department and they found the missing sandal!! I went right over to Macy's to purchase the sandals. The woman at the register was the same associate that had searched for the other sandal and remembered me. They honored the 80% sale price from Labor Day and I was ecstatic! It just goes to show that Macy's shoe department has great customer service. Even when I had given up on the sandals, they kept searching! | 0 | |
| 1 | Avoid this Macy's location! Was in the dressing room with my wife and daughter just minding our own business when a store employee named LESLIE came in and interrupted us with a rude condescending voice telling us that men were not allowed in the women's dressing room. Normally I'm fine with any store policy, AS LONG AS THERE IS A SIGN SO THAT I KNOW IT'S A WOMENS DRESSING ROOM! Since there was no sign, I figured it would be ok. The last thing I need is a rude employee giving us a hard time because of their lack of competence. Long story short, the wife and I left our items we were going to purchase and walked out of there. Will not be going back to Macy's. | 0 | |
| 4 | I absolutely LOVE shopping at Macy's when I'm in the US! They have a great selection of brands, and I always seem to be able to find a good deal. For women, they carry designer labels like Michael Kors, Calvin Klein, INC, Rachel Roy, Paige and more. A fantastic place to shop for home goods and formal dresses as well. Comparing them to a department store like The Bay in Canada, they definitely have a better size and brand selection, and overall provide excellent service. For Canadians: If you go to Customer Service or tell them at the cash register that you are visiting from out of town, they will ask you for ID and give you another 10% off! This cannot be combined with other offers if you watch the US newspapers for coupons. | 0 | |
| 3 | As far as Macy's stores go, this one was pretty average. The store was clean, but I always feel as though the sections are overcrowded. There were several staff members working, although we never spoke to any of them. Macy's does not really seem to fit my style type or my desired price point, although I'm sure there are many people that love it. They do have some clearance racks, but it's hard to justify paying clearance price there when I can get something similar that I love for cheaper at another store even at regular price. | 0 | |
| 5 | This is my favorite department store. Lots of space. Friendly staff. Clean restrooms. Found what I was looking for. | 0 | |
| 5 | Macy's always have great sales going on. I love this particular store; especially the cosmetics department. I went in shopping for a brush-on lip gross instead of a sponge-tip application one that comes with most lip glosses. I started at Estee Lauder's counter. They didn't have one. The Estee Lauder beauty consultant walked me to another counter, introduced me to the beauty consultant, but counter didn't have the gloss. The consultant of that department walked me to the Dior counter, introduced me to the beauty consultant there...finally, I was able to get a gloss with a brush-on applicator. Talk about going above and beyond! I went back to the Estee Lauder counter and purchased the new Pleasures Flowers fragrance just because the consultant was pleasant. | 0 | |
| 4 | This is my home shopping spot everywhere from clothing to pants and to shoes. They always offer the best price and service. Definitely a place to check it out and they will try to price match if you bring other stores' ads to them. | 0 | |
| 4 | Anything and everything you would need for fashion. I like how they are always good coupons and sales. The one in Manhattan is pretty historic, so even if you're just window shopping good place to check out. | 0 | |
| 5 | I signed up for their sales texts alerts. Worst decision ever. I love macys and their epic sales. Especially accesories. | 0 | |
| 1 | Have found the Christmas Day circular to be very misleading. Came in early looking for watches. The 50% watches that were advertised is a remarkably small group of really ugly watches. The ad made it seem as if all fashion watches were on sale. They didn't even have the advertised Bulova in stock. Can you say bait and switch?!? Had more respect for Macy's before but not now. Very disappointed in the misleading ad and sales tactics. The sales associate was willing to " honor" the ad by substituting a Seiko for the advertised Bulova. Truly bait and switch. | 0 | |
| 5 | you have about an hour between your last meeting and your evening of high-stakes blackjack with your asian business partner. while you're hurrying back to your hotel room to change, your heel breaks. under ordinary circumstances, you might just substitute a pair of flats. (well, i probably wouldn't, since I don't own any flats, but someone else might) EXCEPT that you are a shoe designer and you're meeting with the head of the biggest shoe factory in the world, who is taking you to dinner. so showing up in less-than-fantastic shoes is not an option. a 15 minute stop in Macy's produces the most glamorous, silver-and-black-dripping-with-rhinestones stuart weitzman stilettos, that are 1/2 OFF (!!!), meaning they are 1/18th of the price of every other pair of shoes on the strip. and with what we won at blackjack, i could have shopped at Chanel! | 1 | |
| 4 | Macy's Tip - Visiting a Macy's out of town? Go to gift wrap and pick up a visitors pass that can save you an additional 11%. If you find the good sales people they will combine coupons and do magical things. The Macy's Mens section at FSM is decent although it does not compare to Orange County, SF, or NYC. Macy's has a great return policy for their card holders as well. | 1 | |
| 2 | I'm a Macy's snob. Rightously so, my mom works at Macy's and probably one of the better ones too! (screw the SF one, its all about Pleasanton!) I came here looking for booty shorts, no such luck. Their clearance racks were tiny in comparision to what I am used to over at P-town and their customer service was down right rude. I'm sure in a pinch this place would do, but I just couldn't find what I was looking for here. | 0 | |
| 2 | Nice store. Good size but when I went there. The department seemed messy. Especially in the junior section. Not many selections. The only good thing is that it's better than up north and my boyfriend bought stuff he loved and had in stock. | 0 | |
| 5 | Marshal was awesome in Men's clothing. Very helpful and the nicest Macy's employee in 20 years of Macy's shopping. | 0 | |
| 4 | When you are running low on underwear in Las Vegas, go to MacY's... with minimal fuss, I found 4 pairs of Calvins and took them to the till. The very friendly sales assistant not only gave me a voucher to get money off my undies, she gave me a very friendly, motherly lecture about staying hydrated in the Nevada heat. Awwww bless her! | 1 | |
| 5 | On sale on sale on sale almost every single day... This is the first place for most ppl shopping IF you are looking for something $ (inexpensive). Also, good servie on return even if you bought on web. Cool cool cool... I got my mom's ring last year, it was very good price + extra discount + 20% off = much much much much cheap than any of other jewelry stores! And shoes, and cosmetic, and clothing, and ect... :) | 5 | |
| 1 | What the hell, Macy's? Now don't get me wrong, I love this place usually, but today was a human car wash of terror. Sunday afternoon and it was packed as hell and really gave off the air of hysteria. When you first walk in, my mom and I had to hang an immediate left to make sure we weren't accosted by many people handing out loads of perfume samples. Since my mother is an asthmatic, this is not a good scene for her to be in, and since I could really give a flying frog it was not a good scene for me either. We headed to the women's department to try and find her some jeans, but it was ridiculously unorganized and we couldn't find hardly anything. Not only that, but after 10 minutes of wandering aimlessly on the first floor we couldn't find ONE associate to even throw us in the right direction. Not okay, especially when it is as busy as it was. In the past I have liked shopping here since they have some really good sales usually, and have held special events, but overall I think I would avoid this specific store like the plague. Not worth the headache. | 4 | |
| 1 | This 1 star rating is only for the MAC part of this Macy's. MAC @ Macy's: If you have somewhere special to go to and you want your make-up done. Please please DO NOT get your make-up done here....!! at least not with the kind of big make-up artist who's kind of bubbly that works here. I had a really bad experience here when i got my make-up done for high-school prom..whiiile backk. but she did my make-up and told me it was a "surprise" until the end, i chose my eyeshadow but when i saw my face it was filled with foundation that was wayy darker than my skin tone and my eyeshadow was kind of a mess!! this put me to tears considering that i was going to take pics 2 hours from that time.. I completely took it off when i got home and re-did my make up=(. so PLEASEEEE if you want to experience having your make up done by MAC makeup artists PLEASE do me a favor and go to Nordstroms or Neiman Marcus. going to MAcys for MAC was a nightmare! | 2 | |
| 3 | Nice store, a very typical Macy's with good sales people to assist you. | 0 | |
| 5 | I got my make up done at the MAC counter. I had it done by Valin, sorry if I mispelled your name. She was very communicative and very good. I am very meticulous when it comes to my face and she was very good about it! She said it would be flawless and it was!!! Thanks again!!! | 0 | |
| 1 | One day on the way to work, I noticed that my zipper on my pants was no longer functional.... a quick fix solution led me over to Macys at The Fashion show mall... Its everything you expect from a typical Macy's.... However.... the guy working in the Mens Suits area either, really hated his job or was having a really bad day because good customer service does not include sarcastic un-witty remarks when asked a simple question about a bottle of water. I tend to shop in more high end shops lately and have come to get used to complimentary bottles of water while shopping... I asked if I might have one of the bottles of water I saw next to the cash register cause, after all, it is a desert out there and I was trying to be water smart with my hydration.... the gentlemen proceeded to get really snooty with me and say "its a dollar fifty" I said, really? (because I was unsure if he was joking... his snooty remark caught me off guard) and the sarcasm increased 10 fold.... "REALLY" complete with eye roll... I am not saying he should have given me the water.... but, water without Sarcasm is always better.. Overall the store was any other Macys from what I saw... But I know I will not be returning the mens suits area anytime soon...... | 1 | |
| 4 | Macy LV I love you because you have MAC makeup :) and a great selection of watches. If I ever need to replenish my MAC makeup collection or pick up a watch to add to my collection... you'll be on my hit list! Note to yelpers: they don't size watches if you didn't purchase it at their store. | 1 | |
| 5 | I would usually never write a review on a Macy's but I felt compelled to do so because this is far and away the best Macy's I have ever visited. Trust I have been to tons!The salespeople there were so friendly and helpful! They had an amazing selection. The shoe section was out of control busy but the salespeople were working their butts off to be helpful to people.I will go back here next time for sure! | 0 | |
| 4 | All Macy's are not created equal, but if you are in Vegas, it's worth it to visit this one!! Also, go to the Visitor Center (downstairs next to MAC), and get a Visitor's pass for 10% off all month!! :-) | 0 | |
| 4 | If you're a visitor, don't forget to stop by the visitors center (located first floor by the MAC counter) to get your 10% off shopping pass!!! While I didn't walk around this Macy's much, I did takea quick look around the makeup area. I was pleasantly surprised to see that this Macy's carried several lines you won't necessarily find at all Macy's, such as Philosophy and Chanel. Definitely a good stop to go to if you aren't interested in walking over to the large Sephora down the street. | 7 | |
| 2 | On a quest for a dress to wear to Lisa L's wedding, Macy's was one of the options I figured would come through. They carry my favorite dress brand, BCBG, and I've had success dress shopping at Macy's back in Houston. This Macy's, however, was awful. The store was a mess and the layout was so bad! I was stressed out just walking among all the racks of ugly disheveled clothes. The "social dresses" section was a cross between a second hand prom dress store from the 90's and a drag queen outfitters. So.Many.Sequins. Yup, officially worst Macy's I've ever experienced. Not a place I will return to! Dillard's is a far better "mid priced" department store at Fashion Show. | 3 | |
| 1 | Disorganized racks, unfashionable clothing, and incompetent/ill-trained employees who just don't give a damn. Not much difference from the other Macy's branches I've had the displeasure of visiting. I did see a cute Rachel Roy top, but that's far from enough to save this place. | 0 | |
| 3 | I like Macy's and sad there isn't one in Canada so I make a point of visiting one when I go to the States. I had a 10% visitor coupon, coupons for being a Macy's credit card holder, and they were also having their one day sale so I was excited to find great deals. There is a lot of stock in this store including a floor dedicated to women's clothing, and half a floor for men's clothing but I still found it difficult to find something of good quality and price to buy. When I went to pay, they didn't accept my Macy's credit card coupons or the 10% off since some of the items were already on sale. I guess I should have read all the fine print but I didn't think the deals were really that cheap. This was probably the most disappointing Macy's visit I've had. Next time I'll check out the outlet stores instead. | 0 | |
| 4 | I'm a fan of Macy's and I'm a fan of this Macy's in particular. They have an amazing shoe department, larger than most because it's on the strip and is fully stocked for high traffic and tourists. When I'm in the market for shoes, this is the place I come. They have a huge selection of clearance available on a regular basis, which I love. I don't usually come to this location for anything aside from shoes, accessories and jewelry, but their selection is pretty good for just about anything you're in the market for. | 2 | |
| 1 | The bathroom needs to be clean.. I am very desappointed with Macys in Las Vegas. They need to take care of the bathroom. Every time I go to Macy's and I have to use the bathroom, I can not believe how bad odder and how dirty the bathroom looks. MANAGERS!!!! PLEASE HAVE YOUR PEOPLE TAKE CARE OF THE BATHROOM. | 0 | |
| 2 | So, in my continuing saga to find a wedding dress. I thought I will follow the advice I was given (the YS, still being very patient) and go over to Macy's. We went in and they had very many white as well as many other dresses in stock and I found a few (no sales staff to be seen) and went into the dressing room by myself to try them on. Well, the sizes weren't quite right so I got dressed and went back out and got some different sizes. Well, in the meantime the room I was using was full and I had, had trouble zipping the zippers on the last dress so I selected a room that had some clothes in it (that normally happens so I didn't think too much about it) and asked the YS to come into the room to help zip me as I was getting no help from anyone else. Well, as we shut the door, a staffer who apparently was originally from Russia, said with quite an accent ,no that room is reserved you can go over there and pointed to another side where there were more rooms and then said pointing to the YS you have to wait outside. So, I was steamed at that point and went in to try it on. I didn't love it and even if I did I didn't want to give them my money so I hung it up and walked out. I won't be back. | 1 | |
| 5 | I was so impressed by this young lady that I had to write a quick review -- if you're ever in the Impulse department and need any assistance whatsoever, Raven Smith is a phenomenal saleswoman and will absolutely exceed your expectations as it comes to making sure you leave happily and confidently with what you came for (and possibly more!). She really was exceptional! | 0 | |
| 1 | This place is an unorganized stye full of lazy unmotivated people. In my visit I overhead salespeople at the register in the INC area saying the won't ring up anyone, I saw "customers" painting their nails while sitting down in the store like they are in their living room. I had a backpack on as I'm a tourist and wanted to be comfy and have my water, etc and this lady in the women's dept was making herself way to visible and fake which resulted in us feeling like she thought we were shoplifters. WTF peoples purses these days are just as big as a damn backpack! The only redeeming area of this store is the shoe dept where the selection is great and the people actually seem to want to work. | 1 | |
| 4 | To all the men: GO HERE FIRST IF YOU ARE PURSE SHOPPING WITH YOUR WOMAN. Save yourself hours of walking- everything is right in one place! | 0 | |
| 3 | ***This Macy's (located in the Fashion Show Mall) is nice and they have a big selection; at first, I thought that this Vegas location was more expensive than other Macy's locations; however, after visiting a LA Macy's recently, maybe their prices are competitive; still, it might be more worthwhile to check out some of the smaller and harder-to-find shops in this very big mall*** I am not sure what the parking situation is, but I imagine they have a structure that offers free parking. | 11 | |
| 4 | Oh how I love Macy's ! And oh how my Macy's charge card loves me! Tons of clothes to try on. Zillions of racks of bargains & sales o plenty ! Cosmetic counters featuring Gift With Purchase ( how did iI forgot to go get mine ?? I guess all those racks of clothes ! ) I came to this location 3 or 4 times. I always left with a bag or two of clothing. Please Macy's ! Come to Canada . My Macy's card and I await ! | 0 | |
| 1 | I try to not leave one star reviews but really, this was awful today. Someone had vomited in the bathroom, another stall had overflowed and someone tried using toilet seat covers to mop it up. Trash and water everywhere. WhoTF pukes in a Macy's in the middle of the afternoon? Then outside in the store was a litany of disorganized racks, picked over shelves, and unhelpful, sad, sad salespeople. I usually like Macy's and feel it is a pretty good line if stores in terms if products and services but I felt completely overwhelmed by the disgusting bathrooms and the horrible sales staff. Henderson's is 10x better. | 1 | |
| 3 | This Macy's has a much larger selection than your typical locations in the LA area. But because it's smack dab in the center of a tourist trap, it's also really busy. Granted, the associates are gonna be really busy, especially when there's language barriers with some of the tourists. But some associates, and even some red-badges (Macy's speak for managers) didn't even bother acknowledging some customers. One associate only asked me if I needed help after I had asked him where the INC section was at. It was still a pleasant experience though because 1) of the huge selection 2) it was a nice escape from the blistering heat and 3) one associate was genuinely nice and helpful. | 0 | |
| 4 | really good experience of shopping anything you wanna try little better quality. They have huge variety of cloths shoes and any other goods they sell. | 0 | |
| 4 | What can I say about Macy's? Probably one of the few department stores from my childhood (Emporium Capwell's, Mervyn's, Montgomery Ward- all gone; there's still Sears, but the general style of clothing is a little outdated compared to Kohl's or even JCP) that I still like going to- why didn't I write up a review a lot sooner?! Had a birthday gift card burning a hole in my pocket, and wanted to get some makeup goodies at the MAC counter. And that is exactly what I did, yes, ladies, the Mac counter takes Macy's gift cards. Used a gift card here twice, in fact- had one earlier in the year (a very convenient location from work to home- closest one to home, actually). Not the biggest Macy's store here, Meadows might be a tad bigger, with 3 floors, but I prefer this one to the one at the Galleria in Henderson- my least favorite Macy's store (don't think that this one has a MAC counter either, because the MAC counter is in the Dillards across the way). The most frequented Macy's store for me is at the Boulevard Mall- love the jewelry counter's clearance racks. Getting back to this location, this one does have a nice cosmetics counter, shoe department, and a MAC counter. Supposed to be opening a Macy's Men Store sometime but I've seen the sign up forever. Macy's always has one day sales, and coupons (savings pass) in the newspaper or online. And Macy's always has styles that are current and relevant. I really like the Macy's stores in Oahu too, BTW. | 0 | |
| 5 | They have a amazing shoe department, the customer service in the ladies section is amazing. 5 stars | 0 | |
| 1 | I've been to Macy's before. Great store; for some reason this particular store was full of ignorant people that had no idea what they were talking about. I bought a very nice $100 dress shirt and a $50 gift card, they were in a Macy's bag, I turned around a couple of times looking at things and next thing I know my bag was gone. I realize this was partially my fault for not watching it more carefully. My fiancí© and I asked around - maybe it was in the lost and found? 2 people didn't even know they had a lost and found, 2 more ladies called down there and they said they would call back. After 30 minutes of waiting for them to call back, a lady took us to security who told us to go to lost and found. We went to lost and found and they took us to another lady and told them to call down. After being there for an hour and fifteen minutes a man came up and said,"if they haven't called back by now, we probably don't have it." Probably? Well you could've told us that before we wasted an hour of our lives. We left empty handed, and won't shop at that store again. | 0 | |
| 5 | My partner took me shopping for my birthday at the new Macy's Men store at the fashion show mall. I love visiting new department stores because everything is so new and clean. The cashier gave us a 15% discount for being locals. That was very nice. | 0 | |
| 4 | Great service! But pushy sales | 0 | |
| 4 | Yelp 100 Challenge * 66/100 Macy's is currently under renovation to make way for a separate department division right across, entirely for men. Sections have been closed off to spread out whatever's left of women's lines so expect the second floor to be occupied with women's clothing as well (plus teenagers and children) This is always a must-stop around Memorial Day, post-Christmas, Thanksgiving and any important holiday really. Why? Clearance. Yes, 65% off original prices and 30% off already reduced prices. Tommy Hilfiger and Ralph Lauren price tags go down as low as $14 a shirt - not bad for high quality clothing. Clearance shoe racks are arranged according to size and prices range from $10-$80-ish (mind you, these are designer brands) Only downside is if you're a size 6 and find a great pair at size 9, chances are the store won't have stock for your size left. Still, I would trade designer brands any day (not like I'm really into them in the first place) for affordable prices and you can't go wrong with that. | 1 | |
| 4 | A big location with plenty of inventory. On this trip we spent most of our time in the women's shoe section. I loved that if you wanted to try on a shoe, they just scanned the code & then someone came out with your size. However, it didn't seem to take any less time than if the floor associate had just gone and gotten them themselves. I've been to plenty of Macy's that have looked run down and in need of a facelift but this location looked great. There was 1 section that they were redoing, but other than that everything looked as if the store had just opened. A great experience all around. | 0 | |
| 5 | Love love love the shoe department at this Macy's. Whenever I am in Vegas, I try not to miss visiting the Fashion Show Mall if only to check out the shoes. I usually walk out with at least 2 pairs. Good service too. This Macy's is better than many So.Cal Macy's I've been to. | 0 | |
| 5 | I love shopping at Macy's especially the Macy's store at the fashion show mall it's really big and I am always able to find what I am looking for and the staff here is really friendly always going out of there way to help you find what you are looking for and answering other questions and the customer service is great and the store is always clean which is a plus. | 1 | |
| 3 | grwat selection of goods! clothing,jewelry,sunglasses...things normally not available at Macys,but the store is run by some of the biggest jerks!maybe thats management in general. woukld hurt to crack a smile or be curteous for one second, would it? | 0 | |
| 3 | I wish I could remember the name of the girl who helped me in the women's department...ugh. Anyhow, customer service was terrific and selection was nice too. Their dressing rooms could use a little TLC though. | 1 | |
| 4 | Well, I had flown into Vegas and unpacked my luggage only to find I forgot to pack my unmentionables. Not good! Luckily this Macy's was only a mile from my hotel. Now, I normally buy my chonies at Kohl's so I was faced with a bit of sticker shock. The gal at the desk though was super kind and got me an on the spot 10% discount since I was from out of town. Score! Not a regular Macy's shopper, but if I ever get stuck in Vegas without my drawers again, Macy's is the place! | 1 | |
| 3 | Really tired of the lackluster service at Macy's. Checking out is usually a disaster (no one at registers). Then they ask you to open a Macys card. Enough already! I had decent service this visit and the cashier gave me a tip when asking if I was going to wear the dress with the shirt I bought. I didn't even think of that! The selection is OK, but this store was remodeled and all the sections were moved around. I sometimes find a better size selection here than at my usual Macys at Galleria. Prices are good, especially when there's a sale and coupons to use. | 0 | |
| 5 | I have to do it. I just have to. THIS MACY'S GETS a 5-STAR RATING FROM ME. Now, hear me when I say that I am a shopper. I love to shop and it is one of my favorite past times and shopping runs in my blood. As such I have been to many many many Macy's and usually try to go to at least one or two if I'm out of town. I've been to the flagship store on 34th street (I'll do a review on that one at a later date) and this one in my opinion comes in second on my list of best Macy's. You get an automatic discount if you're from out of town, 10% off (winning, this plus the great sales and deals and coupons....woot woot!) Now. Lets have a moment of silence before I begin to describe the shoe department. Picture an area full of the latest gorgeous shoes as far as the eye can see. Then mulitply it by 20. That's the shoe section. I mean I have only seen this many shoes at the store on 34th. Shoes, shoes, shoes. SHOES!!!!!!!!!! I was in shoe paradise. Then upstairs in the FLUFFY GAL section the selection was out of this world. I mean so many brands that are typically only available online in my size were in the store for me to touch, smell, try on and prance around in. It was amazing. So much so that we came back AGAIN. Gosh I love this Macy's. If you are in Vegas it is a MUST visit. | 0 | |
| 1 | Ok! I've emailed I've called I'm at my wits end. I have a huge issue with Macy's customer service. I have called a total of 5 times to fix my order. The representative spelled my name wrong as well as put the wrong zip code on the package. 1. Ordered a second pair for my friend in Houston and they also put the wrong address 2. I had to keep calling UPS and Macy's to fix it 3. My package is lost somewhere in sparks, NV and UPS said I have to call Macy's and Vice Versa So now I'm just chasing my tail at this point 4. The 4th time I called I asked to speak to a manager they said they are busy and it's going to take up to 24 hours (that was on Monday) I'm still waiting on that call 5. I called Wednesday and asked them why hasn't anyone called me or even offered to ship me a new pair of shoes? The rep said, I'll send you a new pair they should be there by the 22nd. I will send you a confirmation email. Here it is Friday and I have no shoes and no confirmation email. I don't understand what is going on and why customer service is so nonchalant and not being proactive about my order. Granted my shoes literally cost $22 but on principal I spend a lot more money shopping as. I feel like I'm not valued as a customer and that they couldn't care less about if or when I get my shoes. My friend got hers 2 days ago and I ordered mine 3 days before her. It makes me wonder if I spend more money would it be handled so carelessly. And the customer service rep. that emailed me back offered me a 20% discount with the exception of.... : 7 For All Mankind, Asics, Birkenstock, Born, CWX, Coach, Converse, Chantelle, Donatella, Ed Hardy, Emporio Armani, FitFlops, Goddess, Joe's Jeans, Lacoste, Levi's¬, Minnetonka, Nike Footwear, Puma Footwear, Sketchers Shape-ups, Sofft, Sperry, The North Face, Tretorn, Va Bien, baby gear, kids' shoes, toys, cosmetics & fragrances, sunglasses, select fashion jewelry and watches, gift cards, FOR HER: bridge & designer handbags, B.Tempt'd, DKNY lingerie, Dolce Vita, Donald Pliner, Felina, Impulse, Jezebel, Lauren by Ralph Lauren, Le Mystere, Lunaire, MICHAEL Michael Kors, Naturalizer, Not Your Daughter's Jeans, Wacoal, Reebok Footwear. FOR HIM: Armani jeans, Cole Haan, Dockers¬, Ecco shoes, Hugo Boss, Johnston & Murphy, Polo Ralph Lauren, Tommy Bahama. FOR THE HOME: All-Clad, J.A. Henckels, Le Creuset, Tempur-Pedic, Tumi, Waterford, Wusthof, electrics & electronics, furniture, mattresses, rugs, regular-priced china, silver & crystal. Savings do not apply to Everyday Values, jewelry specials, Jewelry Super Buys, Specials, web bustersä¢, purchases in Macy's stores or prior purchases, payments on credit accounts, gift wrap or shipping charges. So I can't use it.... I get better offers from them on my email. I'm one step from Boycotting them. Just ticks me off. | 2 | |
| 3 | Macy's is a huge store and can be quite hard to find your way around. Keep looking at the floor charts to keep your bearings. There are around 2 floors of men's clothing and I managed to find some good stuff there. DKNY, Levi's, American Rag to name a few. If you're out there for some clothes shopping then you have to visit Macy's at least once and see if you can find any bargains. You quite often find items at 10%-50% off! If you're on holiday there then make sure you go to the visitor center which is on floor 1 1/2 and get an 10% off card for all out of state visitors. You may have to take your driving license or passport to prove you're a visitor to Las Vegas. This gives you 10% off most items although there are some exceptions which it states on the card. | 4 | |
| 4 | Not all Macy's are created equal. This is the best in Vegas. Beware. They acquired another store across the walkway so they have completely separated men's and womens clothing. If you are a plus size woman this store has the largest selection and if you are a clearance rack ho... you won't be disappointed. Great shoe selection too! (The only larger plus-size section I know of is Union Square in San Francisco) I can be a real bargain shopper so I love the clearance rack/coupon combinations that are almost always available if you have a macy's card. I think if you are out of town you automatically get a 10% discount but don't know if they still do that. | 2 | |
| 4 | I love coming here for my perfumes, sunglasses, and clothes. They have an amazing selection of things. The last time I was there, the people were helpful. I would check this place out. But with clothes, if your picky like I am, stick to stores you know you like. | 0 | |
| 2 | Macy's Womens Shoes, What can I say...... I go there with my Mom shopping. We were bombarded by sales people one after the other saying "can I help you find something". (Even after we had been helped) How annoying. We Find the shoe we like and the sales rep goes to look for it in the back. The wait for the show was almost 30 min. By the time the rep returned we just wanted to leave. (And almost did) The shoe didn't fit and after the wait we had, we decided to get on with our lives and NOT waster another 1/2 hour or more waiting to find the next pair. Can you say E-F-F-I-C-I-E-N-C-Y PLEASE do better next time. | 1 | |
| 1 | The first thing that we saw upon walking to the women's shoe section was an ant hill of shoes strewn in the clearance section! We walked past the male employees who were too busy chatting up a storm amongst themselves while the women were doing go-backs. I never saw this at the Boulevard Mall location, despite some labeling it as the poor sister. We left because it was not worth it to complain. Besides, the display shoes looked cheap and were expensive. | 0 | |
| 5 | Went to tgis Macy's with my friend to look for some shoes. It was the busiest shoe store and it was a mess lol but salespersons were very helpfull. Everyone there was nice and polite BUT Samuel! He was amazing, I didnt have to ask him for a size when he already knew I need a size and asked me first. It just took a look for him to know I needed help. Samuel made my shoe shopping so much easier and fun. I will definitely come back to this Macy's. Great customer service! WAY TO GO SAMUEL and THANK YOU SAMUEL. | 1 | |
| 2 | We went to Macy's store in Vegas for shopping. It was so quite during weekday afternoon. Only had few customers on the floor and no staff except at the register! We have gone through the store and picked up 1 item, however, no one able to help us for finding price tag! Casher was busy and we waited over 1/2 hour for help! Eventually, I left the dress and gone! Macy's customer service even worse than our Hudson Bay in Canada! Can't believe it happened in Vegas's department store. | 0 | |
| 1 | I live in the San Francisco Bay Area, and received a call from Visa card services about a suspicious transaction in progress occurring on my card for $1400 at Macy's in Las Vegas. The agent was unable to stop it on time, but my Credit Union reimbursed the account without any hassle. Curious about the details, I learned that it happened at the store on Las Vegas blvd, and I contacted the Manager. I questioned the Manager about the purchase, and learned that it was an "in store" purchase". When questioned if the clerks check identification for such a purchase amount, she replied "it depends on the situation". I will never do business with Macy's. | 0 | |
| 4 | So annoyed. Just drove 20 mins to get here...and the info listed is wrong. They don't open until 10am. Now gotta wait an hour. | 0 | |
| 5 | I needed these 4 special Mavado watches for a special event the same day and Gloria (woman's department) and Leslie (men's department) were more than happy to assist and really helped this shopping trip great! They were very helpful and overall very wonder customer service oriented fun employees- especially GLORIA!! Gloria really took the time to help me and even filled out warranty cards for each of the watches I purchased. Absolutely love Gloria! Thank you so much! I will definitely be back!! :) | 0 | |
| 1 | Service was good. Store is run down. Carpets were dirty and coming apart. Tile floors were filthy. Place has almost become an overpriced Wal Mart. Not impressed. Truly disappointed | 0 | |
| 1 | I agree that "not all Macys are created equal" because some are nicer than others with clean floors and attentive staff. That said, the Macys in Minnesota are good, but the ones in Las Vegas are not in the least. The phone customer service is horrible and I was sent defective merchandise twice in the mail. Macys, overall, has been going downhill for some time and I am no longer a customer after 30 years. Nordstroms and Amazon have my business now. | 0 | |
| 1 | The worst customer service I've ever had. I will never buy another item in any location ever again because of the manager and her staff. I asked for a small bag and was rudely told "you need to buy something in order for us to give you a bag." I guess the $1500 coat I was about to buy but threw back down wasn't enough for them. | 1 | |
| 5 | We love LOVE that there are two Macy's in this mall. One for men, one for women! Awesome! We found some great gifts for my dad for birthday and Christmas, and then we proceeded to the women's Macy's and bought an anniversary band to celebrate our 4th wedding anniversary! YAY! The salesman in the fine jewelry department Antonio, was wonderful, and gave us so much special attention, it really helped in the process. My husband had to open a Macy's credit account, and Antonio helped us with that, and filled out all the info that was needed, in a quick manner. I left with my ring! I'm one happy camper! Thank you Antonio and Macy's! | 0 | |
| 3 | This Macy's store is just ok. It's a small two story location. The best part about this store is the MAC counter which replaced the Benefit counter, shortly after Dillard's closed. Near the other entrance/exit to the other wing of the mall, are the purses- Fossil, Kipling (Coach & Dooney & Bourke are locked and in the glass cases) and shoes- bathrooms are located through a small entrance, but you won't see it unless you go past the thong sandals (very small department). Also located across from MAC are the other cosmetics counters and jewelry department. Men's clothing is also located on the bottom floor. Upstairs (escalators) is where the Christmas Decorations are located (very small) during the holidays. Women's clothing (including petite department) and lingerie department are also located upstairs. | 1 | |
| 3 | This store always has good sales, you can't knock the price, all you have to do is take a look around. The overall ambiance of the store is OK, it's nothing to write home about and it is nowhere near the Macy's at Fashion Show. But it is solid and I will come back. You get the brands that you want and most of the time it's a reasonable price. And then there is the times that you find something good in the clearance section!!! A savior for my wallet, haha. So to sum it up for you, this place is solid. You have to look a bit, but you usually will find something. And they have a lot of specials going on so stop by and see if it's your cup of tea. | 0 | |
| 3 | This place looks like its getting ready to close down!!! Weird. | 0 | |
| 5 | I am writing A RAVE REVIEW ABOUT MACY'S DEPARTMENT STORE THE BOULEVARD MALL STORE I have shopped at many Macy's Department stores in various cities. I find this store to be my favorite. The manage Rhonda Lawrence is a terrific manager and her employees as well as customers love her. The Sales personnel are wonderful, especially Rayna Morris in housewares. I am a senior and always looking for ways to save money. Rayna has helped me with sales coupons on many of my purchases . Also Pauline in the Women's ware department. They both know me by name and know what I like . It is such a pleasure to find most of my needs at this Macy's. I find I save more on purchases there, then in stores like Target, K-Mart or Walmart. I definitely recommend Macy's Boulevard Store. | 0 | |
| 3 | I love the deals I get here, but the mall is a bit run down. | 1 | |
| 3 | This is definitely not my favorite mall in town to shop in, but if I'm in the neighborhood, I check it out. They have nice staff and on the few occasions I've been here, they have been very friendly and helpful when I'm looking for something specific. | 5 | |
| 4 | Not in the best part of town but there are nice areas in the near lying areas. I witnessed atrocities from the patrons to the workers while browsing the racks and shelves within the store, seriously amazed with the tact and the ability to let it roll off their backs attitude. I went out of my way to approach a couple of employees who were treated beyond badly by the customers they were helping and who also shrugged it off. (I would have thrown something at them myself) They took it in stride, so the customers I think is my only qualm in this mall. ALL of the employees were super nice to me and after seeing a couple of the customers I understand why, I was offered free samples and on one of my purchases that was 60% off there was a slight problem I asked the employe about it and she marked an additional 15% off. So what my grandmother said remains true "you get more flies with sugar then spice" | 1 | |
| 3 | Well it is Macys, staff was helpful for the most part. It is attached to the mall, and its not the best mall in town, but Macys is Macys.. | 0 | |
| 1 | Worst location we have ever been to. Incompetent staff with no customer service skills at all! My wife has always liked shopping at Macy's and although we normally go to the fashion show mall we stopped by this one and spent a few hundred dollars. They forgot to remove the security device and when we came back to have it removed they treated us like thieves. Very rude! Will never shop here again. | 0 | |
| 5 | I'm giving 5 stars because of the employees. No, I don't prefer this part of town & rarely come to this location but the employee who helped me today deserves 5 stars, quick, efficient, friendly & courteous. I noticed I'd written a tip 3 years ago about the great employees so figured it was time to write a review because this place deserves more than 3 stars if only due to their employees. | 2 | |
| 3 | It's not in the best of areas, but it has a good selection of everything. If your looking for nice mens shoes or suites ask for Donna, she's an amazing sales associate, very helpful, very kind, will help with anything. Some of the other departments, it's hit or miss. Sometimes their nice. But it all depends on the day. | 0 | |
| 1 | Just an awful Macys. Inept/mean staff (one was mad we didn't want help with perfumes, and the check out couldn't take off the security tag, so we had to wait 10 minutes for help to arrive). 3 levels. Homewares did not carry Fiesta ware, which is why we came in the first place. Whatever! Just thinking about this place, is still depressing. Depressing Macys all around. | 0 | |
| 2 | It seems like any other Macy's, which is mediocre. Pretty good sales and sales people, but no really great brands or customer service. Like I say far more often than I'd like,"it is what it is". The staff at the jewelry area were unprofessional. I went to Macy's straight from work one evening around the holidays, and was therefore dressed up like somebody with more money to spend than I actually have. I was obviously aimlessly browsing, but the service person fawned over me and stretched to compliment every single bauble I laid my eyes on. Meanwhile, a woman of color couldn't get any attention whatsoever from the clerk. The clerk could easily see she was there, and could definitely hear her. She was actively ignoring the woman who just wanted to be rung up. Later, I ended up purchasing a couple items of costume jewelry from a different clerk who was very judgey. The thick stank of "look at this cheap bastard who is wasting all our time just buying costume jewelry" hung in the air. Their selection of fine jewelry was decent for a department store. Obviously there are better places to buy fine jewelry. Their selection of costume jewelry and medium-priced stuff was more extensive; Macy's punches its weight in this dept. They also had a good selection of moderately priced men's watches that looked more expensive than they were. If you drop less than a couple of bills, though, don't expect respect. | 3 | |
| 2 | About to walk out because of no one at Cliniqe counter and loud women working at Estee Laudet counter talking about how tired they are and not calling anyone over to help! How can there be no one at the counter for 20+ minutes during bonus time!!! The crowd was getting rowdy but I was first in line so I ended up staying. Someone finally came over to help and said that the person at the counter was at lunch. Not good. | 1 | |
| 3 | Macy's stock varies greatly by region -- they cater to the local demographic. So think about the local demographic before going to this location, and you'll get what you expect. The Macy's around where I live are sort of a step below Nordstom (which is a step below Bloomingdales, which is a step below Saks, which is a step below Barney's), but here Macy's is an itty bitty step above JC Penny. Some will think its great, others (like me) will find it depressing. The important thing here is that it's clean and mostly well-kept. | 2 | |
| 2 | Hate to heap on top of the mediocre reviews at this establishment but they just do not deem to sell decent clothes or selections. I'm a big guy and last I heard, about half of america is obese which makes me wonder why stores like these only sell skinny jeans and Jersy shore douche apparel with a tiny section of big and tall clothes. I got to JCPennies, there not a whole lot better but at least they sell clothes that fit me. and a note to all retailers for big and tall, I have no idea who made the decision that large people love hawiian print but knock it off. Large people like myself want clothes so we can look slimmer, not stand out like a tourist in Maui. We also don't need only rugby shirts for polos, horizontal strips do not help with the looking fat. | 0 | |
| 2 | This review is based on my most recent visit- Black Friday. Pros: A pretty large store. I like the selection of jewelry. Neutral: Clothing selection is just OK. Cons: I used to shop at Macy's quite a bit. Now I have a hard time finding anything that I am excited about purchasing. My biggest frustration with this visit dealt with my trying to get in on the doorbuster deals. Something was going on with the people in front of me. They were taking FOREVER. Like over 10 minutes. But instead of pulling someone in to help with others that would be quick purchases, the cashier alone was focused on this couple. Meanwhile, the doorbuster deadline expired and I couldn't get the price. Other stores have honored people if they are in line before the doorbuster time ends. Bergner's keeps those prices in their system a bit after the deadline. So...what did I do? Walked out with nothing. They lost a purchase cause they didn't want to give the lower price. See ya, Macy's. | 2 | |
| 1 | Not a great selection and always messy. I like their chocolate stand but that is more because of its novelty in a small department store. I think here as opposed to other macys is overpriced. The clearance rack isnt very clearancee. | 1 | |
| 3 | Store review: Wow there are some terrible reviews here, but when you look at the surrounding competition this is not that bad. Sure the store is a lot smaller than other macy's sure the selection is not as trendy as other locations, but there are still great sales to be found at this location. I am surprised that this location is two stores which even includes a small furniture selection which is very limited. The only upside is at least there is a macy considering there are not really any other big department stores except for bergner in this mall. The one downside is as other people indicated store staff is super super slow. It took close to 10 minutes to check out with only 1 person in line ahead of us. This is rather disappointing, but what can you do. Pros: some macy discount items are heavily discounted at the end of season Cons: super slow staff, small inventory Hidden deals: 1. Sign up for a macy's card to get the mailer with coupons. 2. Look in the sunday paper for wow pass 3. Use your macy card for additional savings sometimes up to 20% off | 0 | |
| 5 | I love macy's more compare to other department stores. esp some seasons they have good sale and you can get some expensive brands with low price. rare deals. | 0 | |
| 4 | I love this store. They have a huge selection of all kinds of stuff. Their own private label, Charter Club is pretty awesome & cute. I've gotten some unique serving pieces off the clearance tables at greatly reduced prices. Also some fab sheets, duvet covers, pillowcases on their weekend sales. If you visit a Macy's out of town, if you show ID, they give you an 11% off visitors pass/coupon that's good for 5 days. | 0 | |
| 4 | Love this store! I'm a big fan of shopping on a bargain and this department store is one of my favorites. I always find somethign cute in the clearance section, plus I got a free printable coupon for 10% off of merchandise at www.destinationcoupons.com! Any opportunity to save money on my favorite hobby is very welcome, haha! | 0 | |
| 2 | Struck out at Dillards so I ended up here. I am not a huge fan of Macy's but thought it was worth a shot. I almost wish I didnt go in. The sales lady was older...much older. I explained that I was looking for a strapless bra that had a low back on it and she kept showing me every thing but what I wanted. I finally saw that they did not have what I was looking for and had to bail. Sorry grandma..not gonna get a sale from me today. | 0 | |
| 3 | Love this place...don't always love the prices. :( If you have to pay full price and do not have any coupons or a discount for using your Macy's card then sometimes its not worth it. HOWEVER - they often have some decent sales on ESPECIALLY if you use a Macy's card. Downer on that -another credit card we all don't need. Still, they have a great selection of everything from clothing, cosmetics, furniture, house goods ext. So, when someone tries to take me here and they don't have any coupons I always say I "May C" about that.....hahahaha. | 0 | |
| 3 | It is a suburban mall, what more do you want. It is not Walmart, so you can actually get clothes that are stylish in fabrics that do not feel like those brown paper towels, we were forced to use in Grade school | 0 | |
| 5 | My grandmother & I went to Macys to look for a dress for her. Walking through the store I saw the most beautiful dinning set I wanted to get for my new home being built. It took us a while to find someone to assist us, then we saw Jaqueline! The design I wanted did not come in "pre-packaged" sets, so Jaqueline got a cart from somewhere to assist us. I purchased well over 60 individual items and she was so patient and helpful while I picked out everything that matched. She also told us we could get the sale discount that wasn't coming up until the weekend but we just had to wait until after the sale to actually pick the items up. I wasn't in a rush anyways to take them home because my house isn't built yet. BUT because she was applying the discount for me, she had to ring up each item individually. This took a long time because of the amount of items, and I kept adding more as we went a long. As soon as finished paying, my grandmother & I both looked at each other as stated this was the BEST service we have ever received at ANY Macys. I always shop at this Macys with my mom & grandma and hope to see Jaqueline again and receive the service she provided from the entire staff. | 1 | |
| 3 | The store itself is nice. I have been here many times and always find it hard to find an associate to help..guess going on weekends does not help. This past weekend, I went to return something and was able to do so easily. I was looking for a particular fragrance that I found Macys does not carry anymore. The manager in the cosmetics section was very helpful and suggested alternatives which was great. I thought I would try on some sandals. Liked a pair and found someone to help me get my size. She brought it to me and asked me to check with her if I needed anything else. I needed another size so had to wait till she attended to other customers, it being a busy day and associates helping customers and billing all at the same time. It took over 10 minutes and 1 reminder to get the size I needed but I understood the delay...the associate was very nice and apologetic. I went back to the counter to buy the shoes and check on another pair I wanted to buy as well and asked another associate if I had to wait for the person who had helped me in case I had a question. She said yes. Well, I waited for another 10 minutes..and ended up leaving as I did not have more time. I will go back again but try to avoid weekends. Also, maybe Macys should re look at their policy about having the same associate help customers and bill them too as they may lose a few sales as a result! | 1 | |
| 1 | They have the absolute WORSE customer service. So sad. No wonder I goto Nordstroms. Dillards even treated me nice. Time for Macy's to take notes...tisk tisk tisk. | 0 | |
| 3 | I typically like Macy's stores but this one is lackluster, in terms of retail offerings. Proof of this, is out of all the visits here, I bought only one item, some years ago (using a sale coupon). I prefer the Boulevard Mall location, locally (I've bought lots of items there). The setup is fine- women's clothing, shoes, lingerie, handbags, jewelry and makeup is on the lower level. The upper level has men's clothing, everything for the kitchen and home (in the middle), children's clothing, and seasonal (yeah, Christmas items are already up, for all the early birds). There was a sale in the women's shoe department, so there was a busy vibe in particular. The store itself is clean, and there are many associates on the floor. We really like the parking lot on the side of the mall at Macy's entrance, which usually has empty spots. It's usually very crowded in the area in front of Red Robin (entrance doors). | 0 | |
| 3 | I have to start off by admitting I'm not a huge Macy's shopper. I go when I need something I think they'll have. Today it was luggage. Well, first of all, my mistake as it was a one day sale. The place was a zoo! The aisles were packed with merchandise, there wasn't enough cashiers and people were shopping as if their lives depended on it. That being said, I found a very nice young man in the luggage department who helped me. I was looking for a particular size luggage in a certain brand and he went in the stock room looking for it. Sadly, they didn't have the size I really wanted but I bought the next size down. I looked for the least busy cashier (4 people in front of me loaded down with stuff, 2 cashiers, & a woman complaining about something) and joined the queue. Lucky for me there were 2 very nice women behind me and we started chatting. At least the time went quicker. Really, I feel that when there's a big sale on, Macy's should have more cashiers and floor staff. perhaps that's why I don't usually shop there? | 0 | |
| 2 | I seriously think that some associates need a lesson in customer service. Went to buy a food processor and needed some help. I went up to the person at the counter as I did not see anyone around. She came to help me but was very curt and did not seem to have enough information about the products so I was essentially left to my own research(You know how some people seem so disinterested in helping you that you decide not to waste any more time) I finally went up to pay and gave her a card that had over 150 on it and i was sure cause i had shopped for something less than a month ago. She scanned the card and told me that I had 28 on it. I asked her to check again and she said my card (which was a macys gift card) had crashed her register. I requested for the card and said I would like to check back at another register as i was pretty sure that i had much more on my card. She said she would need to undo the transaction and tried again and the card showed the correct balance this time. I was glad that I checked but this whole experience was far from pleasant. | 1 | |
| 4 | When there are sales, it is best to get your butt in gear and get to the store. Right now they are having an up to 75% sale. Kenneth Cole and Calvin Klein are some names that gets me motivated. Two dress shirts and a light pullover sweater by these big name designers only cost me $42. Everyone loves to save money and look good while doing so. Although Macy's can be expensive, if you are patient, the savings are monumental. | 1 | |
| 3 | If Macy's sends out an ad in the Sunday paper shouldn't they have the items in which they are selling in the store? Well not this Macy's. I am moving (insert a very huge, happy dance right here) and was in love with a Calvin Klein bedding set which was not on display or any trace of even it's existence in the store. LAME. Good thing I felt like blowing a load that night and went with something equally as fresh from Hotel Collection. You can't beat the quality. I also bought bath towels I love. Did a Sales Associate help me? HELL NO. I think her husband must have punched her in the head too many times because she was just off. Sales Ass- "How's the weather over there?" Me- "Over where?" Sales Ass just points to the exit doors like a toddler who is still learning how to form words. Me- "You mean outside?" Sales Ass- "Yes" Me- "Oh, I thought you meant on the moon. Ha ha. It's gorgeous out. What's my total?" Get me out of here. Yeah, had to share. What's scary is giving someone like that your credit card information in hopes she doesn't mistakenly overcharge the shit on accident while she is drooling on the register. Restrooms: Pet peeve. Why the hell is the restroom located by the Men's jeans? Let's be real. Men "piss" on occasion. Women use it more. Women really need the restroom for business or to beautify themselves or to change diapers or beat their children I imagine (which I would never ever do, but I have seen it done in there). Why then is it's location not more convenient for us ladies? Secondly the restroom was a disaster and just seemed old and broken. I'm sure Britney Spears would gladly walk barefoot and eat Cheetos up in there, but I didn't even feel safe breathing! As much as I spent on bedding and towels I shouldn't feel like I'm going Number 1 in a Third World country! Yes, I did wash my hands and no I did not sit on the seat. Get it together Macy's. You have great product when it's available, but you have got to work on your staffing, cleanliness and ads being misleading. If something is only available online or at the Home Store let a sista know. | 2 | |
| 2 | I'm always a bit disappointed with the service at Macy's. One day the dressing room was a TOTAL mess, to the point that I felt like I should probably point it out to someone. I couldn't even get into two of the rooms, not because the stalls were occupied, but because there were so many clothes on the floor that you couldn't move the door. When I told the woman at the register about the chaotic fitting room situation, she was completely exasperated and told me she was the ONLY PERSON working in the clothing section that day. Really? How does that even happen at a major retailer like Macy's? Hey, if you need to hire more people, there are plenty of unemployed people in this city who'd be willing to help. Don't penalize your customers. The sales can be really incredible at Macy's. That's why I keep going back. That's the ONLY REASON I keep going back. The service is terrible at this location. | 0 | |
| 5 | I love my Macys! The staff there is helpful. I love the children's section. With the great sales and the coupons that they send me, I get great deals! Men's section can sometimes make me work to find the things for my husband, but is helps when I don't have kids distracting me from my sale search! | 0 | |
| 4 | I shop this location the most usually get approached and offered assistance every time. My only bad experience was about 3 weeks ago in kids dept. trying to check out. 2 assc. Behind counter only one using register other assisting as if she was training the red hair woman. Customer was complaining after each item rang that incorrect price and wanted items rang for seperate checks. My family was waiting and line is forming behind us, my husband finally leaves and waives me down to check out in bedding instead. Bedding register advises that non of those women are training seasoned assc. did not understand why older assc. wasn't ringing to help line of customers waiting behind the difficult customer. Thanks to bedding got checked out immediately and made it to our pre purchased movie on time. | 0 | |
| 5 | We recently discovered our sectional sofa pieces were on sale and excitedly decided to add another ottoman to our collection. Macy's makes it so easy to shop over the phone, and they even went out of their way to try to locate the piece locally to save us shipping (darn, it's coming from CA). The quality is very nice, especially for the price point (we purchased the Vice Versa leather sectional after much research and trepidation). Can't wait for the new piece! We'll be able to configure the pieces like a large lounge/chaise - or any other way we want. | 1 | |
| 5 | I have always loved shopping at Macy's. The employees are always friendly. I've shopped in every department at this store and I have never had a bad experience as they are always helpful and knowledgeable. Along with great customer service, they have awesome sales all the time! When they have sales, it's not like a few dollars here and there, you get a great discount and save a lot of money. Macy's usually sells items of good quality, so if you buy for less, you're getting your money's worth, plus some. Black Friday is a nightmare, but they have great deals. The store is clean most of the time. If there's a really good sale, like Black Friday, forget it. There are so many people that come in at one time, to keep the store in tip top shape with ants looking for that good deal. I love Macy's! Whenever people ask me where I get my clothes, they answer their own question with this store or another one of my favorites, because they know I love shopping at Macy's! | 1 | |
| 5 | Don't mistake this for the fabulous clothes Macy's, this is the HOME Macy's, which should make you cry even harder over all the control this store now has over your life. I love Macy's. I'm a black card member and have actually posted that on FB. Cry, girlfriends, cry. I spend more time here than I do on my relationships, my job or my animals (what???). I love it, I don't care. Went in looking for new bedding. Had a gift card to spend and there were specials. Can't imagine what you'd think I'd do. Walked in and met Linda. Who is this fabulous person? She persuaded me with her Macy's charm to walk out with $900 worth of merchandise (after gift card and discounts - $400). I did it so happily that I wonder if I've lost my mind. Until I wake up on 600 thread count Hotel Collection sheets with a duvet and pillows that make my room look like a million bucks. Then I bow to mecca AKA Macy's and Linda, of course. I love other stores, but for some reason this place draws me back again and again. They have quality merchandise at reasonable prices, their salespeople are always friendly and welcoming and their stores make you want to BE Macy's. Shop here, you'll love it! | 1 | |
| 4 | Always find great sales and when you add your Macy's coupon it makes it even better. I have walked out of the store sometimes when everything is said and done with items 80% and up off. Sales staff has always been curtious and helpful. | 0 | |
| 3 | I do love going to Macy's and shopping here, I have gotten a lot of my shoes here and bought plenty of gifts here. I love how organized everything is and if you are uncertain about a certain price on an item you can find one of those "price checker" and it will tell you the correct price for the item. They had a variety of items such as: household goods, decorations, bed, furniture, kitchen items, godiva chocolate, perfume, socks, belts, clothes, shoes, make-up, and basically anything you can look for you can find it at Macys. It is a great place to find a gift for yourself of for that special someone. However, the customer service in this Macy's are a hit or miss. Especially, during the holiday/christmas season, the employees are ALWAYS a miss. I know that usually this time of year it gets crazy for everyone and things get to become very hectic. The employees starts to feel the pressure and gets frustrated with everything and everyone. During the past times I have visited here this month for christmas shopping, the employees would sarcastically talk to us and would even talk back at us. I was shocked, I would let it go since it was Christmas time and I had to understand that they were tired and/or cranky but they had no right to speak that way to me. And since coming back from a third world country, I learned to be completely patience with a lot of things. Just a week ago, my mother and I were at the women's shoe department and wow that place was a HOT MESS. Shoes, boxes, wrapping, and trash were all over the floor and it seemed like they were short staffed. Anyways, we waited at the register where there was a line of customers, but there was no cashier there. One of the employees saw us waiting in line but she didnt even acknowledge us at all or even told us that register was close. All the customers waited there for about 10mins or so until my mom finally asked the employee if someone was going to help us. She said. "Oh, that registered is close." Wow. It is making me want to stop going back to Macy's... | 2 | |
| 2 | Shopping in a mall has become a thing of the past for me, but I have a gift card that has been burning a hole in my pocket so we decided to do some good old-fashioned shopping in a department store. The store is pretty outdated and I was little disappointed by the lack of inventory to choose from. I was pretty sad by how little enjoyment I had in this shopping trip. It felt like more of a chore than anything. | 10 | |
| 1 | Never been refused to be helped in a retail store until I came here. Nobody to help me look at jewelry for my lady friend, and so I went to Dillards and bought some jewelry there instead. Worst service I have EVER had in a Macy's or even a dept store. THREE employees refused!! THREE!!! and then instead of finding someone who could show me the jewelry, they walked off and helped someone else! THREE people REFUSED to help me. THREE!!!! Unacceptable! | 0 | |
| 3 | I went late at night so they had things everywhere. Little overwhelming for me. But they had I think it was 40% off sheets and pillow cases!! Plus I had a 20% off email!! | 1 | |
| 5 | It's a GREAT day to shop when you can donate $5 to charity, get 25% 2 nice shirts, and get such fantastic service! While I am not crazy about mall shopping, Macy's has yet to disappoint. Bought 2 Calvin Klein shirts at about 1pm. I wish their receipt had the guys name on it at the counter. His service was 5 star all the way! | 0 | |
| 5 | I always enjoy Macy's and their great sales...especially shoe sales! It's been my go-to place for boots and shoes. I also get my Clinique and Lancome there too. | 0 | |
| 5 | Ok, I know it might be silly to review a department store like Macy's. But the last two times I have gone, the sales associates went out of their way to help me. I have been shopping at Macy's for many years. Between Black Friday deals, credit card holder specials, and holiday sales, there is usually a discount to be found, SOMEWHERE if you look. For instance, the THANKS FOR SHARING program. Basically, if you have a Macy's cc account, you get 10% of your purchases back on a gift card. I got $70.00 last year, and I look forward to February to see what I get this year. On more recent occasions, I have had two different employees ring up my transactions separately (one time in four transactions) so I save the most amount of money. Giving me a ton of coupons, and discounting one of my items because it had a small (fixable) stain. When it is the holiday season and someone saves me $100, it makes my day! I am very grateful. Sure, sometimes there are pushy ladies selling a certain make up brand, or perfume. But overall this Macy's has deals, great service, and a decent selection of products. | 1 | |
| 4 | I wonder if they will have a 1 day sale again? Ha! Macy's have always treated me well. Located in the Galleria Mall, it is very easy and convenient to find. Their displays and store are very organized and clean. Sale prices are always very attractive which makes me smile. Service here has been good. There is usually an employee asking if I need assistance or help finding something. They are polite and friendly. I can always find great items at good prices here. Their Thanksgiving day parade isn't too shabby either! | 1 | |
| 4 | Ive found that the only downfall of this Macys is the sales staff in the Juniors, Housewares, and Men's (designer) sections. you can never find someone when you need them and theyre a bit curt. Otherwise, this location is laid out like most of the other locations (besides Fashion Square). Items are easy to find and get to. There are also price checks all over the place for those "how much is this really" sale items. I do have to say that the staff at the jewelry counters at this location are some of the nicest, most personable, and helpful people Ive ever encountered (get it? counter?). Remember that this location has 3 floors: customer service, housewares, kids clothes, and furniture are all on top! | 2 | |
| 1 | This Macy's is terrible. This may sound ridiculous but it's worth driving across town to go to the one is Scottsdale. The selection here is horrible, the staff are unhelpful and everything always seems to be out of stock. | 1 | |
| 1 | This store is horrible. Waited 20 mins in line for a return and had my receipt, they gave me the lowest dollar amount available and we're extremely rude to me. Will not shop at Macy's anymore. Dillard's is 100x's better!! | 0 | |
| 3 | Stopped at this Macy's to kill a lil time. Took back a Guess watch that was purchased recently and appeared to be a lemon. After some strong negotiations and resistance from a sales associate manager Frankie was called to the scene. Frankie heard us out, inspected the watch then took the issue to her general manager. Finally it was approved to do a even exchange for a new Guess watch...so I was refitted and on my way (: | 0 | |
| 4 | When I'm in need of the snazzy Martha Stewart line of kitchen items or a upscale / nice dress / outfit for work, I come here. I generally find everything I'm looking for on my own; however, their sales associates are a bit overbearing. I pay them hardly no mind, as I know they're in a slump like the rest of retail. I like their prices, I think they're reasonable. The store is laid out nicely & is always clean & organized. | 0 | |
| 4 | Macy's is a department store that has been around for a long time. I did not make a purchase in the Home Goods section today because I was not able to locate just the right item for me that was in stock. I enjoy shopping here and had I been alone, I could have shopped much longer (they closed late on Sunday). I really like to walk through both levels just to see what's going on, hoping to catch a really good sale to go along with my coupons from the Sunday paper! | 0 | |
| 4 | Macy's is the standard for all department stores to follow. They welcome you by making you feel like you're somewhere that cares about their merchandise and their customers. There's always a great selection to be had, and enough sales to make you happy. I also prefer the customer service of Macy's compared to many stores of the like. | 0 | |
| 1 | TERRIBLE RUDE EMPLOYEE(S). I was visiting my mother in Charlotte this past weekend and we stopped in this Macy's for a bit of shopping. I saw a dress (size small) hanging on the rack on one of those torso hangers and behind it was the only other remaining dress of its kind (size large). I asked the woman sorting clothes next to me if I could take the small off the torso hanger and another older employee (glasses, greying braids, was in juniors department on Sunday) barked at me,"IF YOU GONNA BUY IT!" and turned her back to me. I was shocked! I said "Well I had planned on trying it on first" and the woman said, and I quote,"Pfft!" and continued sorting other clothes. I could not believe she said that to me! Another employee then came over to hand me the dress. After trying it on and preparing to buy it, my mother (who can become much less pleasant than I) confronted the woman who then turned her back on her mid-sentence and walked away. A senior employee at the register "apologized" on her behalf. Is not the point of having clothes on hangers in a store to SELL THEM? I couldn't believe her attitude and the other two employees standing there were unphased! I will NEVER be returning to this Macy's. How utterly disrespectful. | 0 | |
| 3 | Macys is nice but its very annoying to have to hunt down a worker to pay for 300.00 worth of merchandise. Not good macys. Leave at least one person in each department or next time I will walk out | 0 | |
| 1 | After calling Macy's to determine that they have a brassiere fitting service. We went Northlake Mall Macy's to get my elderly mother in law fitted for a new brassiere this early afternoon. Hubbie dropped us off and headed to the phone kiosk. Once we located the intimates on the 2nd floor, we seemed to be the only patrons on the sales floor, except for one gent strolling back and forth while speaking into his phone. We did get the furniture staff to locate someone for us. We were told the Bra Specialist was off today. The wandering gent then suggested we go try on bras without the sales help, the manager came up to us and told us the bra fitting specialist was due back from lunch in 10 minutes. I asked if the gent was an employee? Neither saleswoman answered me. He wandered around a not leaving the intimate section, I realized I didn't feel safe alone in the intimates dept waiting for sales help with this guy asking me why I needed sales help to buy a bra. I went to the Executive offices to meet up with Hubbie, reported the incident to Loss Prevention, iD' the guy and they said they would escort him out. Would I like to continue shopping. We left the store immediately. Never have I ever had such a strange experience before. I can't explain why the female manager on duty didn't suggest this guy move along. My impression is that the store is seriously understaffed. Possibly a good situation for a purse snatcher, or such nefarious behavior. I will not be back. Yelpers beware here. I'm just saying. | 0 | |
| 2 | This Macy's don't have many stuff. It's a department store. So you'd think they have close to everything. Nope. I usually go just to see if they have what I saw on the Macy's website or the app but it's never there. So I end uo trying something similar with similar color and going ovwr to Southpark anyway to actually get the product. For girls, on the other hand, is a different story. I know it doesn't have many stuff but my wife always finds something. They are just born like that. Kind of kike how men would probably get food better out in the wild I guess. | 0 | |
| 4 | Nice store -- with a fine selection of furnishings. The place is smaller -- and quite dark -- but the selection of nice, quality sofas make this place worth it. If you want quality -- come here. The salespeople are pretty good at not pushing too hard, which is a big plus. If you are driving on Spring Mountain, it's kinda set back from the street -- so its easy to miss. Anyway, go for the sofas! | 0 | |
| 3 | I was at Macy's in Meadows Mall and figured there would be a larger kitchen selection here. I really wanted to see some good cast iron dutch ovens, however they only had one kind here. Even the one in the mall had 3 of them. We were also looking at stock for particular knife sets and hot water pots (with temperature control) to steep teas. We left empty handed since they did not carry any of the particular ones I wanted to see and consider getting. It's a good place, however it doesn't stock always what you'd see on Macys online. | 2 | |
| 4 | I love Macy's Home Store...they have wonderful home good products; everything from kitchen wears to luggage to furniture to linens. I've always gotten good deals. It's fun to walk around the entire store to get ideas for your own home. Sales people have always been helpful and aren't into pressure sales. Semi random location considering it's located in Chinatown. However, it's easy to get to off of Spring Mt. and Arville. I've only had 1 bad experience here with an employee, who didn't speak English and didn't know how to complete an exchange. Thankfully there was a manager who was able to fix everything and we left happy. I'll definitely be back for their next sale for some sweet Hotel Collection Linens! | 0 | |
| 2 | This place really doesn't have much selection. At all. I guess I expected a store this large that carries JUST home goods to have, well, more home goods. There is just a lot of empty space. Maybe I got my hopes up to see something unique or different. But really, when I visited, it was the same stuff you can find at my local Macy's... just more of each particular item. Boo. I wanted to like this. | 1 | |
| 4 | This store gets a hi rating because if u are in pain & a product they have helps, you are more than grateful. So Macy's gets a halo. I would give them 5 stars if I wasn't so grumpy (from aches & pains from someone rearending me) but it's not a perfect world. I was looking for a lumbar support since sitting hurts...A lot. The memory foam lumbar support they had was not only on sale but also firm. When or if you drive over a speed bump or a pothole, that really jars your neck & back. You feel despondent. I rightly set out to find the support which definitely helps. Try it even if your back pain is from some other inciting event if you haven't prior. Everyone I've let use it is astounded at the difference even if they have no pain or problem. | 2 | |
| 2 | When I bought my first bedroom set, too many years ago, there were so many furniture stores and so many quality brands to choose from. Not any more. With apologies to my Asian friends, the Asian invasion of Cheap has taken over. Now most furniture is made in Viet Nam or China, with poor craftsmanship, but still with relatively high prices. Oh, I guess you can still find quality, if you want to spend $12,000. We don't. After striking out at the few remaining free-standing furniture stores, but skipping known crapola joints like Ashley's, we headed to Macy's Home. If I hadn't noticed the store casually while driving past it one night, we never would have found it, since we were coming from the opposite direction this time, and the store is well-set back in its unusual Chinatown location. Also, it was nighttime and the store was not lit up at all; it looked like it was closed. To its credit, we were helped immediately by a very knowledgeable saleswoman, Rochelle, who spent a good amount of time with us. She showed us everything available in the contemporary style we were looking for, but as I suspected, the prices - even "on sale," (and I use the term loosely, since that stuff is always "on sale,") were too high for the shoddy workmanship of the products. I guess the concept of Dove-Tailed drawers went out with Noah's Ark. So I will wait until the set I've been looking at on Costco's website goes on sale, and then I'll get my dove-tailed drawers. | 0 | |
| 5 | Called this Macy's after the bad experience at the Macy's in the Meadows Mall. The lady on the phone was very polite and helpful and even told us the item we were looking for was going to be on sale the next day. We had bought some of the items off a wedding registry at other stores (they were much cheaper) and she said they could take them off as long as we showed proof (to ensure the couple really did get what they wanted). We went here and the lady we talked to on the phone was not there but she told the lady working there all about our situation and they took care of marking the items as purchased on the registry and we got the other item on sale. We will be back here for sure - customer service is so important - I hope Macy's in Meadows Mall learns a lesson. | 3 | |
| 4 | If you can get past the musky smell of the building when you first walk in (and doesn't go away) then this is a good place to go shopping. We were looking for a reading chair & ottoman and have hit up every furniture place in the city before coming here. We were approached my a nice woman who showed us around and we ended up purchasing a nice chair and having an ottoman custom made with the same fabric. It took about 3 weeks for the chair to be delivered and the delivery guys were great (shoe protectors, white gloves and very careful) with your new furniture. It took about 5-6 weeks for our ottoman to come in. We weren't home when it was delivered, but the legs were uneven. So I called Macy's customer service and they arranged for a company to come out the following week to fix it. No problem! From the service to delivery to the fixing of the furniture- everything was top-notch. Now if they can get rid of the musky, old smell inside the store, I would bump it up to 5 stars! | 2 | |
| 3 | When I first moved to Vegas, I purchased a majority of my bedding from this Macy's location. I haven't been back in a while and I figured I'd see what they had to offer. The store is well-organized and clean. I also found that they had a large selection to peruse through. I was looking through the sheets and bedding and was a little disappointed by the lack of customer service. I don't like high-pressure sales, but I also don't enjoy having to flag down a sales person when I need something. It took a while to locate some and they seemed more interested in personal conversations than helping me locate sheets and a duvet. Once I got their attention they were helpful, so I won't hold it against them too much. The store is just ok and I still like this location but more times than not I walk our empty-handed as I did this time. | 3 | |
| 4 | We visited this store last night, seeking a new sofa. Natalia in furniture assisted us and she was so very helpful and pleasant to work with. Purchasing a sofa is not a quick decision-making process. Natalia was very patient with us, and we felt she truly had our best interests at heart. She took the time to clearly explain the process and what to expect next. The store itself is older, and I took off one star because it really needs a makeover/overhaul. We were very pleased, as always, with the Macy's store policies on shipping, cancelling orders, etc. We loved that the funds are not actually taken from our account until the furniture is actually available and being shipped. We understand the sofa should take about 8 weeks to arrive to us. Because of the quality of the furniture, the service from Natalia, and the store's ethical policies, we feel it is best to be patient and have the confidence our order is truly being taken care of and that Macy's will stand behind their promises. Natalia also pointed out that perhaps in the next 8 weeks the price might drop - she will check for this and adjust the price for us - so we will always lock in the lowest sale price. What a generous policy! Natalia even walked outside with swatches and a sofa pillow, so that we could see the color in natural sunlight. She really went above and beyond. If you're looking for a safe, quality furniture-buying experience, please try this Macy's home store. You can also call and ask for Natalia. She has ten years of furniture experience. Also, we had viewed some of the sofas online in just a random Google images search, and that is what drew our attention to Macy's. We were actually impressed that the prices were not has high as we feared - we were a bit intimidated, so it was not a store we had considered. It is so nice to have confidence in the quality of what you are purchasing, rather than looking only at the dollar amount and receiving disposable furniture in return. We've already told others about the selection, quality, and service! | 0 | |
| 1 | Worst. Macy's. Ever. I've been a loyal Macy's customer for years. When I moved to Las Vegas 8 months ago I was hoping to continue to be one. Not gonna happen. This store is a joke. It smells weird, is dark, has a ridiculously poor selection of everything, and sales people who could not care less. Huge disappointment. | 2 | |
| 3 | Just a tip for everyone, this Macy's only sells home products, it does NOT sell any clothes whatsoever even though the yelp description says this location does - it does not. I drove to Macy's today to get a suit and this one was the closest to my house. I arrived and noticed that the sign is brown instead of the traditional red and it just looked different from the outside. I walked into the store and all around the store just to confirm that they do not sell any clothes. All they sell is furniture, towels, kitchen items, etc.... If you want clothes, don't go to this location. | 0 | |
| 5 | I have returned to Macy's buy another sectional. Thankfully, Myron still works there. He helped me buy furniture there 3 years ago. Macy's doesn't know how lucky they are to have him! I wouldn't shop there if Myron didn't work there. His customer service, passion for excellence, and knowledge of the products and services Macy's has is incredible. Ask for Myron, and he will give you the service you deserve! | 0 | |
| 1 | The ladies that are on the kitchen appliances seem like they work on commission or sales .. They were all nice and everything when I need help choosing things , but once we had a problem at the register they all scattered like roaches .. Nobody was around to resolve the problem I guess the sale didn't matter then .. Very very disappointing since this is the closes store next to my city .. Even one of the girls was giving me a dirty look for not going with her for the sale. Whatever Happen to good ol customer service.. | 0 | |
| 2 | OH macy's... the only reason I give them an extra star is because I want to host their Thanksgiving Day Parade. What can one say about macy's. Its not exactly the pinnacle of fashion for anyone in any sense. And its definitely not the place to find a bargain. And they have their own brand called the Charter Room. That just makes me irritated for unexplained reasons. YOU LOOSE MACY'S! | 0 | |
| 1 | I would give it zero stars. I work there and their company and management is full of shit. Fuck Macy's. | 1 | |
| 3 | I generally like Macy's, but this location is just ok. Better prices can be found at Robinson May's. | 0 | |
| 5 | I'm giving 5 stars. First off, there is no other non luxury department store anywhere even close to me unless I drive out to Scottsdale Fashion Square or PV Mall and when I am having a clothing meltdown (this happens more often than it needs to) the only place I can turn to is Biltomore Macy's. Thank God, SOMETHING is there to help me find that emergency outfit. I can always find something to buy here and they just had the most amazing shoe sale-- 50% off already sale marked shoes. I spent $104 on 4 pairs of shoes. One pair was originally $100. I'm a Macy's fan, I'm glad they haven't been kicked out, errrr, I mean left the Biltmore. | 3 | |
| 4 | I know Macy's has become sort of an upscale JCPenny. Sort of a really organized Tj Maxx. Perhaps they've lost some of they're luster in the department store mega wars. I still get a kick out of the flagship store at Herald Square in Manhattan. CRAMMED with New Yorkers all riding the old rickety wooden escalators. But here in shiny, pristine Biltmore Fashion Park, is my Macy's. OK, our Macy's. I can't tell you how many times I've lucked out with clothes marked 50% off only to be discounted another 40%. WOW! Items by Just 4 You, Hugo Boss and Kenneth Cole. Yea, I know they're they ugly little step cousins of D & G, Prada and Versace. But hey, my credit cards can only take so much. But be patient. The cashiers, all registered members of AARP, due tend to drag a little. Once, I literally saw an employee's hair turn a few shades grayer while watching her s l o w l y scan my purchases. | 10 | |
| 3 | I would have given this location 4 stars because they have such a great clothing inventory, but the service here is so terrible I have to give it 3. I usually come to this Macy's for their cosmetics department and the occasional amazing clothing sales they have. However, it seems every time I purchase something from their cosmetics dept, the salesperson seems to screw up royally. Twice have I had to return items because they weren't the item I originally wanted. For example, I bought some Prescriptives lipstick and she gave me the wrong color. Noticing after I got home, I had to drive all the way back. "Oops" was her reply. Second time, which just so happens to be today, I purchased what I thought was an eyeshadow brush from the Shiseido counter. Get home to find it's a concealer brush. Now how the hell am I supposed to apply eye shadow with a concealer brush?? Grrrrrr. | 0 | |
| 3 | I remember when they were redoing this store and when they finished all I could say was, is this all they did? There is nothing enticing about the building at all. Good heavens; if you are going to spend money on it at least give it some style. So this is why I say Macy's here at the Biltmore is just A-OK and not great. It does have some great buys through out the year and decent sales folk. I just want more when I allow the world to bask in my glory while shopping. | 1 | |
| 4 | Went shopping here late Friday night...as in 9 PM. This store has always attracted me for some reason.....maybe because it seems like a piece of history or something. There aren't too many upscale department stores left in mid-town Phoenix anymore. In fact none that I can even think of. It's great not having to drive out to the 'burbs somewhere to go shopping at a nice department store. I'm glad this store has survived. Like I said, I went shopping late Friday night so there weren't a whole lot of people in the store so it was VERY relaxing to shop and browse. I decided to get a Macy's credit card and approached a service desk. Literally within 2 minutes I had an account and was ready to go. I know it's the age of technology but getting a credit account at 9:15 on a Friday night in two minutes is pretty cool. Did some more shopping....I mean I had a 20% discount now with the new credit card (discount good for two days once you've opened an account). Got some pretty good deals on the clearance racks. And yes, it's pricey...but it's Macy's. Who doesn't expect to pay more at a department store? TJ Maxx and Marshalls are great options to find discounted clothing....but some of the deals on the Macy's clearance racks were just as good. There were several reviews of this location criticizing the slow service. Didn't get that at all. Granted they weren't busy but the staff was all exceptionally nice and pleasant. Someone was always asking if I needed help, and yes, that can sometimes get annoying but they did it in such a pleasant manner that it wasn't bothersome. They were just trying to do their job. One employee was exceptionally nice. He saw that I had just opened a new credit account and went out of his way to welcome me to the Macy's 'family.' It's stuff like that makes paying extra sometimes worth it. Bought a few items and was out by 9:40 or so. Great 'old store' feeling, great service, great deals on the clearance racks. What more could you want? | 0 | |
| 3 | For some reason or another this macy's has a better selection of shoes than the one at Scottsdale mall. In the past year I found a pair of Calvin Klein sandals for half off, and they carry the higher end, younger brands- which is great Nordstrom's selection tends to be for an older crowd. | 2 | |
| 4 | this is by far my favorite Macy's the selection is by far better then the others, even fashion square seems to fall flat on my fancy. the fragrance selection is good, and they have my favorite brands of clothing and the clearance racks have always saved me some money. Yelp. | 2 | |
| 2 | Generally I'm not a huge fan of Macy's just because I'm enamored of the brand itself, which is why I feel like so many people love Macy's. Yes, you have to give them props for longevity, the parade in NYC, Miracle on 34th St.....etc....but companies simply cannot rest on their laurels and assume that bad service is ever OK. Which leads me to why I'm reviewing this location and giving 2 stars. When me mums was out for Thanksgiving a few weeks ago we went there because she wanted to look at some things for Xmas gifts. I drove her there and went along for the ride. While we were in the jewelry section she commented on a few items she liked and I made mental notes to come back and stock up for Xmas for her (after she'd left town). When I went back I was astounded by the rudeness of the employees/disinterest in actually helping customers. After several searching for a sales associate in the jewelry area for about 5 minutes with no one in sight, finally a middle aged white lady appeared in the fine jewelry section. She sort of hid behind a display and when I finally made eye contact with her she seemed completely put off by the fact that I had a question about jewelry. I told & showed her what I was looking for, but in a different size and when she asked if I was looking for gold and I explained no, silver...she rolled her eyes and wafted me away with her hand back towards the "cheap" jewelry. Fortunately for me (and Macy's) a lovely lady named Shell appeared and rushed over to help me, (despite the fact that I was "only" looking at $100 necklaces in silver). She was super helpful, friendly and knowledgeable about her inventory, made some recommendations and showed me several pieces. I ended up getting the $100 necklace AND a pair of earrings from her and she was more than happy to help me, ring me up with me a smile and at least redeem Macy's momentarily. Shell rocks and should be promoted. The other lady should get the stick outta her choochoo and stop pretending she works at Tiffany's. On the way out I passed mens fragrance and inquired about some product for my roomie. The snotty little fashionista twink sales associate scoffed at my inquiry and and rolled his eyes and I thought I better get outta Macy's before my Shell-induced glow waned any further. All said, I got what I came for and have arranged some nice Xmas gifts for mom, but my overall experiences at Macy's mainly serve to solidify why I abhor the mall, large retail chains and would prefer to shop local indie. | 5 | |
| 5 | My husband needed a suit and we didn't have a lot of time to shop. We headed over to the Biltmore dressed in jeans and t-shirts. I was certain we would receive snob treatment for underdressing at the Biltmore. We were pleasantly surprised by the awesome customer service we received in the men's department. We had three associates ask us if we needed help from the moment we walked in the store. Andy swooped in and helped us find two great Calvin Klein suits on sale for under $200! The material was beautiful and the cut of the suit was perfect. He had a keen sense of coordinating shirts with ties that best fit the suits we picked out. We then headed over to the men's shoe dept. Again - the same great experience. We found two pairs of shoes that were marked down 50% with an additional 20% off pre-sale coupon! Our savings for that day were incredible. The best part - the friendly helpful unpretentious customer service! And the fact that we were in and out in less than an hour. I bet you men don't hear women bragging about leaving the store in a quick manner too often! Then again, we weren't shopping for me. | 0 | |
| 5 | I'm switching it up. I'm going for retail vs happy hour and yummy food. While I normally work every weekend night to pay those bills, I decided to take tonight off to go see a comedy show downtown. I loveee getting dressed up and putting on heels so I had to buy a new outfit, naturally. It was 10 am...I was feeling a little lazy so I went somewhere close as apposed to Fashion Square where parking's usually a bitch. I'm glad I did. Wendell who works in shoes was awesome. He was patient and attentive which was great considering the sales going on there right now and the amount of women who were in the shoe department (women are crazy sometimes with their shoes!) I'm not sure who the other employees were that helped me but they were fantastic as well. They made what sometimes can be a living hell a laid-back experience. Now I've had a great day so far and have an even better outfit for tonight! | 1 | |
| 3 | Macy*s at Biltmore is a definite hit or miss. If you can swing by the location at Fashion Square, I would suggest them over this one any day. My experiences only extend to the fine jewelry, watches, makeup, handbag, shoes, petites, and home departments, but I have heard some positive things about the men's section. The primary issue for me tends to be the customer service... or usually, unfortunately, the lack there of. Even when there aren't many customers around, the salespeople tend to be very snippy and hasty with any questions I have had. Waiting in line to purchase my items, I would like to be recognized but tend to feel as though I am inconveniencing them by merely being in line. As a regular shopper on the whole, it leaves a rather negative taste in my mouth and instead of my usual perusing, I find myself trying to get in and out of there as fast as possible. I think housewares is probably the weakest section of the store I have encountered due to the fact that the only way to find someone to assist you is to go to the registry area because there are never any associates anywhere other than there as well as the children's department. Even help with purchasing items for a registry was a pain and I ended up going for a drive to Fashion Square to complete it. Granted, it isn't the sales department's fault that their selection is so tiny, I was looking for someone to even offer to check or call another store for me and that service was not extended even after asking for it. The overall selection at Fashion Square is much better and the sales team is much stronger. I now only visit this location if I have a return since it's approximately 30 minutes closer to where I reside. | 0 | |
| 1 | DO NOT SHOP AT MACY's!!!! I drove over 60 miles to buy a Rowenta iron that was advertised on a flyer. i found the iron, but when i went to pay for it they told me I could pay for it, but had to come back on January 26 to receive it! "What"? I could not believe what I was hearing. I asked if they could send it to me. They said no, I had to come back to the store. I could not understand the reasoning behind such ridiculous "marketing" but I hope the person who came up with this innovative thinking is immediately fired. The store was very vacant; only a few shoppers. Now i know why....and I will not shop at Macy's again. Too many other department stores who are interested in the buyer! STAY OUT OF MACY's!!! | 0 | |
| 4 | This macy's has the best selection of Kitchen Accessories. If I need anything Kitchen related this is the place I go. | 1 | |
| 4 | I love the location and easy parking, but the customer service is a hit or miss here. Some departments are awesome (shoes), but some are like a ghost town. Today, I got great friendly customer service checking out on the 3rd floor by the undies and bra. And they have some pretty great sales going on! | 1 | |
| 4 | The Biltmore Macy's is a great location for anyone who needs to get something quick and get out. No worries of parking lots 2 miles away or busy hallways to fight thru. It's selection is not as great as the Scottsdale Macy's and it is a little more cluttered and outdated. Overall, still the first place I would run to for housewares, furniture or clothes. | 0 | |
| 4 | This store is 2 miles from my house so I am there all the time. I find their customer service has been consistently good. Even on Black Friday at 7am the sales help has been very pleasant and very helpful. | 0 | |
| 5 | Aside from the Macy's on 34th street in NY, this one is my favorite store. They carry all my favorite designers, especially for work clothes. Not to mention, the shoe department always the hottest selection of pumps. There's a tiny Ukrainian woman that works in the shoe department, I love her, she is SO patient with me and gives me her two cents as she keeps bringing out the shoes. I wanna meet the buyer for this store and become her/his bestie. They also have a personal shopper near the women's dressing rooms. Not that I'd ever have the need for one but you might. The sales people are always really nice and helpful. On a side note: I once met this old guy who said he brought Janis Joplin to this store to buy panties when she did a show here. I've always doubted that story but it never fails that when I go to the lingerie department I tell myself "I'm standing where the late great Janis stood." She's one of my all times. | 5 | |
| 3 | Macy's...what can I say? I only really came here because I received a duplicate gift for Christmas and came in to exchange it for something else. As I was perusing their wares, however, and I came to the realization that everything was horribly overpriced. I'm not the most frugal gal in the world, but when a decorative pillow (roughly a foot long and 1/2 a foot wide) is $110, I'm appalled. Ugh...I just wish I could find something I could use here. Maybe I'll head over to the clearance section! | 1 | |
| 5 | Always like this Macy's it used to be The Broadway many years ago. It was nice back then and it is still nice now. Lots of parking and there is even covered parking in the garage ,great in the summer months. They carry a nice selection of clothes, jewelry ,cosmetics, and household goods. The customer service is always good. So i really like them and give them a 5 star rating! | 2 | |
| 3 | A nice place to shop, but I wouldn't want to live there. I never used to be a department store shopper, but recently Ive discovered that nicer cloths just seem to fit better. Go figure. While I still like getting a deal, I usually wait until there is a clearance or sale or some type. The macy's at scottsdale fashion square seems to have more selection, such as more size options for the items you seem to like and a few more items to choose from also. For guys, I would suggest checking out the Dillards at fashion square; the mens dept is about the size of this entire macy's store. 2 or 3 times a year dillards has an awesome clearance event and you can pickup 65% off clearance prices; which are usually already 50 - 70% off the original price. I digress; this is supposed to be a review of macy's. If you're in the biltmore area and looking for higher end quality shopping go ahead and check them out, then travel down camelback to fashion square mall when they tell you the item you like is only available in your size at a different store. | 8 | |
| 2 | A salesclerk sees me with 15 items in my arms and instead of offering to set up a dressing room for me she says "are you finding everything ok?" ummmm......no - I cant find a thing............geez..........are they depriving the sales people of oxygen in Phoenix???? So I lug all my crap to the room alone - no one ever comes to check on me and when I'm ready to purchase, I have to cross the entire store to find an avalable clerk.....and she of course is hiding out by the clothes racks instead of behind the register so I have to search high and low for her..........I predict this is one of the next big stores to fold.......only those with great customer service survive | 1 | |
| 4 | Macy's has great sales that tempt me out of my afternoon sofa slump on weekends, but I never seem to come home with the items I set out to purchase. That's not to say I come home empty-handed! Macy's seems to bring out the impulse-buyer in me. Could be worse, I tell myself. I could impulse-buy at Nordstrom's. But I prefer Macy's atmosphere and staff, it's that space inbetween Nordstrom's and JC Penneys where everything is still pretty upscale but not completely insane. Pretty sure I drive the lovely folks in the shoe department crazy, though, since I insist on walking around for at least five minutes in every pair of shoes I try on. I've bought too many seemingly perfect shoes only to find myself in crippling back pain or besieged with blisters. | 1 | |
| 4 | This Macy's is by far one of the best I've been to. I guess the ones back home are either really over priced and the sales are twice too many picked through, but I found a couple great deals here. I felt like dressing up, we were going out later that night in Scottsdale so I thought a summer dress was in order. I checked the Designer line's sales racks and almost everything I tried on was a score. Still I settled on two really cute dresses. As I was leaving, I noticed another sale in the jewlery department and decided to grab a couple sparkly pairs with bright blue gems to bring out the color in one dress and match the other. I totally left that store happy as a girly girl and off to get ready for a dinner date! :) | 6 | |
| 4 | The shoe dept. Go there.....or maybe don't go there so I can keep all the cute shoes to myself! Great customer service and I love that this Macy's is easily accesible from the outdoors so I don't have to go thru the mall like I have to at Fashion Square. In and out! | 0 | |
| 4 | This Macy's is just fine and I live close by so it's always a safe bet when something comes up and I need something nice to wear. I'm a sucker for watches and I'm always in the market for cologne so I have to be VERY careful not to get distracted and buy another watch. Their fall Geoffrey Beene men's dress shirts are amazing and have some of the most beautiful colors I've seen in a while . I already bought one and I may have to go buy some more. | 1 | |
| 3 | I've gotten lucky at this Macy's location (at the Biltmore) a handful of times in the past... with both casual and work clothes, shoes, and accessories too. The staff has been hit or miss, but selection has always been decent. That is... until today. I had some time to spare after an afternoon meeting nearby, so I decided to stop by and check out their latest sale. I was in the market for both myself and my almost one year old son. I stopped by the shoe section first and was disappointed to see that many of the brands that they used to carry were no longer there. I was not impressed with the shoe selection at all. So, on to clothes. I did find a couple of shirts that I liked: Free People and Splendid specifically (and bonus - there's a decent sale going on, but you do have to go through racks of stuff to find the gems). But they no longer carry Trina Turk and the quality of what they do carry seemed much cheaper than I remembered. I also asked a couple of sales people for help and they were not friendly at all. From there, I went up to the third level to check out the kids' department. Selection was not good there either; at least for boys. They had a few cute Carter's pajamas sets and some Ralph Lauren stuff, but nothing amazing that I had to buy. So, for a department store, Macy's is A-OK, but I won't be rushing back anytime soon. I much prefer Nordstrom's now for my department store shopping! PS - I'm by no means a shopping snob, so I hope the above doesn't come off that way. I don't shop that often, so when I do, I appreciate friendly and helpful staff, and of course cute stuff to choose from! | 7 | |
| 4 | The best thing about this Macy's is they have amazing sales, and it's one store I can count on to find an outfit last minute. Free wifi, 3 levels, convenient parking. | 1 | |
| 5 | Men's Watches and Jewelry Department. I stopped here to see if they had the Emporio Armani watch that I liked and had seen in Fashion Square. They sure did and I was glad I stopped. Luxury watch fanatics take note. The friends and family discount is the only one that can be used for certain watches, including Emporio. The sales assistant was wonderful and even sold me on the extended service plan. The plan even includes lifetime battery replacement. I have about 5 armanis and when the watch batteries die, its at least 20-50 smackers per pop. The $19.99 service agreement was a deal! I hardly ever buy them. To top off this wonderful service sundae, she even removed the links on the watch. This was something they did not do in the past. Lastly, she asked me to send my friends her way. I loved that. Not many businesses ask you to refer them to your friends for additional business. Even though I'm no fan of Donald Trump, Macy's you are my number one department store! Thanks! | 0 | |
| 1 | Jeff in the shoe dept needs to be called out! I am a devoted Macy's customer but did not enjoy having Jeff help me ..or Jeffrey whatever.. He i believe has been there quite sometime. I think he needs to get his nose out of the air.. He was helping me buy some boots on sale.. And left to then give his attention to some other ladies.. No problem the shoe dept was well staffed .. But they were very busy.. I needed another size and he literally just ignored me.. After 15 minutes ...?? Well he did not get my sale and I will make sure he won't again.. Another lady asked if she could help me and I told her I guess so!! Sorry Jeff but you need an interior attitude adjustment.. | 0 | |
| 4 | The selection and prices of this macy's are very acceptable, and the selection is nice. | 1 | |
| 1 | I only give 1 stars for the man shoes department.I went there to exchange a pair of shoes I bough for my dad.because the shoes looks like someone weard and returned it.I bought the shoes at arrowhead mall,but I went back change another pair they send me to Baltimore because they dont have the size I want.ok so I drove all the wall from Glendale to E camel back. when i walked to the man shoes department I told the salesman that I want to exchange because the one I had it looks someone alredy weard and returned,and the salesman says every shoes will be looks like that when they weard for 2 min.so I asked agian can he help me order on line and shipping to my house.and he says agian even he ordered for me when my dad weard 2min it will looks like that .I am not happy at all.I told him that was a gift for my dad and I dont wanna looks like someone already weard.after that he seems not happy but still helped me order on line.I am not satisfied with their customer service because when the customer need your help to exchange something instead of talking too much you should just help.soo i am not going back to there again I guess. | 0 | |
| 4 | I have a love/hate relationship with department stores. I don't like malls, in general. So this location has appealed to me in that it's kind of a stand-alone entity. You don't have to walk through a bunch of stuff to get to it. The parking (depending on when you go) has on many occasions offered me rock star quality spots so that alone gives them an extra star in my book. But yesterday, the unthinkable, the unimaginable happened. As you may have noticed, due to the 110+ temps going on right now, we are fully planted in swimsuit season. I, call me weird if you want, am not a fan of shopping for swimsuits. I feel that every dessert, every chip, every carb you've ever eaten comes to haunt you during swimsuit season. I marched into Macy's (having another one of their screaming deal sales), grabbed 5 swimsuits (mentally prepared to leave the dressing room in tears) and lo and behold, I fell in love with two of them. TWO SWIMSUITS IN ONE DAY! Did you hear that?!? That was the sound of my ample tookus falling on the floor in shock. That sort of miracle only happens for the fit-bodied or the blessed people who don't care what they look like in a swimsuit. Not for the people like me. The people who know what it's like to be continuously self-conscious, when-did-I-get-backfat, I'm pretty sure that isn't supposed to jiggle, why can't I wear a wetsuit instead so I can cover this flubber...Macy's pulled off a miracle yesterday. I left there feeling pretty damned sexy. That's worth 2 more stars. The final star is for the super sales they have for me whenever I show up. If you want a discount, all you have to do is ask. If you're from out of town, tell the cashier and they usually have a discount for that too. Or maybe that star is for the great shoe selection. It's not my favorite shoe store, but it's definitely my favorite in my neighborhood. | 3 | |
| 2 | Maybe you guys should update your hours because arrived this morning a little after 9 am and they are not open until 10 am. :-/ | 0 | |
| 3 | ***This seems like a perfectly okay Macy's with a decent selection, but it is nothing special; service seems friendly*** This Macy's is located in Biltmore Fashion Park, which has its own parking lot. Both pay self parking and valet parking are available. | 11 | |
| 3 | I love Macy's. Most people think it's just a place where your mom tells you to go so she can push her coupons, BUT if you're a shop-a-holic like me who's serious about finding great deals, this is the place to go. The past few times I have been in this Macy's, there's been construction going on. The displays that are set up are always clean and orderly, but if you're anywhere near the construction (which doesn't seem to be making any progress) the place looks gross. I can't speak for any part of this store past the Men's section, but for what a Macy's should be, it's not the greatest. Also, I had to go to quite a few counters before I could find a sales associate to help me with my purchase. Let's be real, I only go here because it's the closest location. It does the job, but I wish there was another store closer. Overall, if you have a Macy's card, a coupon, AND a crazy sale is going on, this Macy's gets the job done. | 1 | |
| 4 | I am all about working the system by combining coupons with sales, and from September to December my "Thanks for Sharing" rebate to get the very best deals at Macy's. This Macy's provided me some of the best deals I have obtained in a long time. How does a $94 Ralph Lauren blouse for $5 and change work for you?! The store appeared very clean, well organized and had overflowing sales racks that contained a lot of quality pieces. I had to make a effort to find a cash register that had a Macy's employee manning it and there was a rather large area on the main floor under construction, thus the one star deduction. | 2 | |
| 5 | I've never been much of a Macy's shopper but this Macy's has made me change my opinion of Macy's! I really like this location! The staff is so very friendly, they really go out of their way to help. My favorite department is the makeup department. I visit the Impulse makeup section frequently. I love getting free make overs! I schedule my makeovers with Hannah. She is the best! She will help you look great for any occasion and teach you make up applying techniques while she beautifies you. Trust me, if you ever need too look great----or just want to have fun and maybe learn something----go see Hannah at Impulse! | 0 | |
| 4 | This location seems mellow to me. Has never been crowded when I've gone and parking is easy. The lower level selection (men's clothing) seems adequate. Probably on par with most locations I'd assume. Two thumbs up for the Biltmore Macy's. | 0 | |
| 2 | The shoe department in this store is a mess. there is absolutely no organization whatsoever and it took me 20 minutes and three requests to even get some help. Once I did, the woman disappeared for about 10 minutes. Granted, it's right after the holidays but if your demand is high, you need to staff your store. | 0 | |
| 2 | I never buy shoes at Macys becuz Nordstroms is the best for shoes and Clothes.. BUT i had gift cards so i went in to use them,, If your buying tennis shoes you have to buy them from the Finish line Dept which is leased from Macy... They were so rude to me the guy was over in The watch dept Talking and they had to call for him..He didn't say a word to me when i asked him t get the shoes i wanted ... When i told the Manager He said I know we hear this all the time .. They are a leased Dept and we have a hard time making them following the Macy way.. | 0 | |
| 5 | When I need a new suit I only buy from Doug. He is extremely helpful and is always looking out for me. He will call me when sales are coming up or when something comes in that I might like. I have purchased all my suits through Doug and will continue to do so. | 0 | |
| 3 | This is the the cutest little Macy's. It has all the newest fashions scaled down. I shopped in the ladies department and I had no problems. I purchased my items and the clerk was so friendly. I remembered that I need some Armani Code so as I was going down the escalator. I stopped by the fragrance department. One lonely saleslady out of five that was standing around (holding up the counters) asked if she could help. I stated that I wanted to purchase Armani Code. The lady stated that Joyce could help me. "eeerr, which one of you is Joyce?", I replied. Joyce, another black lady raised her hand. I stated again what I was looking for. It became apparent that Joyce did not work in the department. Joyce asked another sales lady that was assisting someone else where Armani Code was. The saleslady pointed to the display. Joyce stated that she would let me smell it and she walked over to the display. It stated that I already knew what it smelled like, I wanted to purchase a bottle. Joyce again ask the same saleslady where the bottles where. The lady stated,"over there". Ok, now I'm agitated. Over there where? The lady finally pointed to another display. Geez! The disengaged, Joyce rang me up. No up-sale, No other recommendations. Nothing. I vowed never to purchase perfume from here again. | 0 | |
| 4 | Macy's always has great stuff, but standing in line for 15-20 min is a lot. Great selection, easy parking, great facility. | 1 | |
| 4 | Whenever I go by a book store specially this got stuck and try to go into the store and without any intention of buying them look for some books . eventually buy them. Why , is unknown to me but it is true. Here the books are in a reasonable price and have much of collections and some they give discount or free book on customers purchasing regarded. | 1 | |
| 4 | Prepare to get completely lost and to pay a bit more than you would at another Macy's anywhere else. If you can get past that, this is the ultimate in one stop shopping as far as department stores go, and you will NEVER be able to beat the selection. | 0 | |
| 4 | The Macys Herald Square is the perfect place to shop. Lots of top brands of clothes, shoes, jewelry etc. Great SALES and don't forget to mention that you are on vacation from another country to receive additional discount. | 0 | |
| 4 | Too many things to do in Ajo, AZ to spend too much time in department store.Store employees I came across were very nice and helpful . Lots of renovations, sort of maze like. ATTRACTION: Original wooden escalator, hopefully will not be replaced in the reno overhaul ..would be a shame. | 1 | |
| 1 | Macys won't take links out of a watch bc it wasn't purchased there??? I got it online. I understand it not being a free service unless it was purchased - but to refuse service that I'd be happy to pay for? Rude! Makes me not want to shop there & it's my go-to for shopping. | 0 | |
| 5 | Tom in the Macy's men's department was knowledgeable, courteous helpful, and kept us in budget during our men's outfitting session today. He's worth your time, is a great male grooming and dressing coach and is excellent all around. Our futures need a lot more Toms. | 0 | |
| 4 | I was actually pretty impressed with the service. I went to register for my bridal shower, and I wanted to register at the MAC cosmetic counter at Nordstoms, but they don't have a registry at all, so I went to Macy's. They have a registry, but it's typically for china and luggage apparently, they thought I was a little crazy I think for wanting to register for cosmetics. But they let me and were very accommodating. So I went downstairs and talked to Shauna at the Clinique counter, she really knows what she's talking about. and is very nice. I will definitely be back to see her. Overall, I don't typically visit department stores, feels so 90's or something. But after this experience, I might rethink my patronage. | 3 | |
| 4 | Macy's tends to be consistently good with their customer service, and this location certainly maintained that appeal. I found myself here yesterday because I was meeting a friend for lunch and wanted to get her and her baby a present. Additionally, on Friday night I'd brought home three cologne samples and had our dog, Brady, pick one out for Robert's Father's Day present. (He picked the Roca Wear, which was also my favorite. I love that son of ours.) The lines were long but the associates remained calm. I would have been throwing linens and hangers at people, which is probably why I'm not in retail any longer. There were some wonderful sales going on and I love when the associates make comments about my astute shopping abilities and the savings I just scored. | 2 | |
| 2 | Does anybody work here anymore? I went here for Christmas shopping and wanted to buy a watch. There were about three other customers all ready to buy a watch but couldnt find anybody working that could help us out. | 2 | |
| 5 | I love this store. I love Macy's and this is my favorite location. I have to admit that I probably don't love all Macy's but I definitely love mine. Friendly service, large and clean store, plenty of selection, and great prices. I park at the store and don't ever go into the mall. | 1 | |
| 3 | This store is just as the star system says: A-OK. When we went a couple of days ago, there wasn't really anyone around to help. I love the sales that Macy's has and this store is nicely laid out, so I will be back. | 1 | |
| 4 | We went to Macy's furniture department to find some furniture for our new place. We were very happy with not only the selection, but the service was great. Most definitely our best sofa hunting experience of the day. The sales person was extremely helpful and very knowledgeable of the product they offered. We think we found the sofa we wanted, but our sales person told us that there will be an upcoming sale in Sept where we can save additional $. Now that is good ethical service. Thanks Macy's! We will be back in a couple weeks. | 2 | |
| 4 | This is one of my favorite department stores. I have my sercret spot to park that gets me pretty close to a door that allows me access to the womens departmet which flows into the purses/bags (good selection) then to shoes (small selection, needs improvement), right into beauty and fragrances (which houses Lancome, my brand, but has dropped escada and that bums me out). Good quality merchandise and customer service. Remember yelpers, you get what you pay for, so this may be a bit higher than walmart, but it's quality all the way around. | 2 | |
| 5 | I get the warm fuzzies entering Macy's... maybe it's the whole association with holidays and warmth and comfort (Macy's Day Parade attachment). PLUS they carry Martha Stewart home goods (of which I'm a big fan) and I've never NOT seen a sale going on for shoes, clothes, jewelry... you name it. I have bought so many things here as either gifts or for personal use, you can say I am pretty loyal. Their shoe staff is helpful and will even look up shoes for you off the clearance rack (most store staff don't even care what you think if you're buying off the clearance rack) to see if another size/color is at another store. I would say the only department they lack in is the Lingerie department... tried to find wedding lingerie for a friend and Dillard's had much better selection and variety. | 1 | |
| 3 | I usually prefer Nordstroms or Dillards. I think they have nicer stuff and are more organized and have better service. However, I recently discovered that Macy's has a plus-sized juniors department. I have finally found someplace where I can get mainstream designer jeans (Tommy Hilfiger, Levis, even Seven) in a size large enough to fit my big ol' booty. Hooray! I feel like the prices are pretty much the same as any other department store but they do seem to have great sales regularly. | 2 | |
| 4 | I love Macy's and always have! You can beat a good Macy's clearance.......period. Move over Kohls, when Macy's is having a sale you simply can't beat the price and quality of the items that you find. The INC line is my favorite and it is VERY closely followed by the great selection of Coach products that they carry. I have never seen so much Coach on sale as I have at seen at this location. I am a new fan of the Martha Stewart home stuff that Macy's carries! Nice high quality bake ware and bedding! Staff is friendly and helpful and the store doesn't seem to ever be over crowded. I also love the Starbucks Coffee Shop that they have at this location! Only thing I could say is a con to this particular location is that their women's clothing department is lacking. Since the store is smaller than the other nearby locations they obviously can't hold as much. Even still, I still find that I frequent this location more than any other. | 1 | |
| 4 | Like most Macy's with the exception of the one in nyc, Macy's is an upgraded J.C. Penney's with great sales, fashions, and friendly staff. I gotta admit most of my wardrobe has been bought at Macy's all due to great weekly sales and phenomenal holiday sales. It's my go to department store and a recommendation for many. =) | 2 | |
| 4 | Much better selection of women's clothing than the one at San Tan but everything looks kind of disheveled like it's always in the midst of the days right before Christmas. | 7 | |
| 5 | Sometimes you can get a great deals than other stores! | 0 | |
| 5 | Great dept store. From fashion, housewares, furniture, intimates. | 0 | |
| 2 | Being from B'klyn, it kills me to even "think" what I'm about to write...I can't stand this store!!! There I said it. Whew, I feel so much better now! To be clear, I'm speaking of this store or perhaps all outside of Manhattan (Macy's Herald Square). Yes I shop online. It's really the only way to go from my perspective. It's the going to the store that's the "killing" part! Is it really too much to ask to have more than one attended register in the entire women's department? Is it too much to have a salesperson on the floor who knows more than their name? And what's up with all the sales? Each week they're bigger and better than the week before! Macy's, can't you leave shoppers in peace? How 'bout fewer sales and mean it! | 0 | |
| 4 | I really like this store, they have really nice offers, the staff it friendly and attentive, great to go when they have sales and you can really found any gift for any person here. a lot of stuff to chose from within your budget. | 1 | |
| 3 | I have shopped at many a Macy's in my day but today was not the best experience. I was in need of a very specific item, a black chunky belt to go with a specific outfit. First off I could not find an associate to ask were I could find accessories let alone a black belt. I eventually figured that the belts would probably be somewhere around the jewelry or the purses so I made my way over to the jewelry department. Eventually I found the belts in a very small corner by the purses. The organization was horrible and I probably should have just looked elsewhere but I was running out of time and I just need this particular item. So I started looking through the belts and low and behold I found a gem on clearance. This is where the real issue began. I made my way over to the nearest counter that I found and no one was around. I went to look around the accessory department to see if I could locate an associate. No one to be found. I saw one associate assisting a customer with a purse but I did not want to bug her in the middle of a sale. I figured I would just head to a nearby jewelry counter to make my purchase. I noticed an associate at the Fossil watch counter and I approached her. I asked if I could purchase the belt at her counter and she very rudely tells me that she is with another customer and she will be with me in a minute and that I should just stay put. I did not mind that she was with another customer, I fully understand that but it was the tone in which she said it that was very off putting. Also with so many other counters open at Macy's I did not understand why she could not have suggested that I maybe go to another counter. I did decide that I did not want to deal with that attitude and took my purchase to another counter. This associate saved the purchase for me. She was very friendly, approachable and lovely. She even scanned an additional percent coupon for me that she did not even have to do. So bottom line here that I learned is that there are certain people at this location of Macy's who do not make a judgment on the purchase you are making who are more than willing to help you and also those who hate their job and cannot wait until you leave. Your experience will vary depending on which associate you are assisted by. | 4 | |
| 1 | I live right behind the mall and often shop in-store and online. One time, after I finished shopping and about to leave the store the alarm went off. I stood around and no one came to check the security for me. The girls at the cosmetic department were just hanging around. I had my 2 year old sitting in a $20 stroller with Macys shopping bags on one handle, and the other handle has my open tote w/ no zipper. No one is approaching, so I had to do it myself, $260 worth of cheap clothes so there were 12-15 items, I forgot. After I checked and made sure no security tags I proceed to leave the store. As I was leaving an associate came and stopped me and wanted to check my bags. I told her I checked already and I'm ok. She insisted on going through my bags just to make sure. I told her I have to go pick up my daughter as it was approaching 2:30. She said that it's policy and insinuated that I have unpaid items. I got frustrated because I stood around and had to do the security work myself and no one helped for like 2-3 minutes and now this?? I was so mad I told her to take everything back bc I have to leave. This associate knew I was in a hurry and dragged the procedure. I used to work for department stores and I'm positively sure that when the alarm goes off, all associates are to be alerted and proceed to the help with shoppers' bags. After the incidence, I called the store and explained the whole situation. I'm pretty sure they reviewed the cameras and sent me two $25 gift certificate. Honestly, $50 cannot represent an apology for calling me a thief. | 1 | |
| 4 | This location is a solid four stars. It has a variety of options, is decently organized and clean, and there are staff members throughout to ask questions to, if you have any. We have been through here a few times and it has been consistent. They definitely focus on the name-brand items, and have decent sales and deals if you look around in the various sections. I find the jewelry section / accessories section to usually be the most chaotic part of the store, but it's also one of the places with some of the best deals. Overall: A- Looking for a deal on brand-name items, this would be a good place to look. | 1 | |
| 5 | Purchased a set of Denby dishes. Came in just before closing with my husband. Alexis H. Was so patient and went above and beyond to make sure we found the best price and pattern. They didn't have dishes in stock...so was thorough showing us everything online ! we want the next set to last longer than those box sets that we last bought! Dishes were shipped to us in 3 days by FedEx with free shipping! Find this young lady, she's the best!!! | 0 | |
| 4 | Escape the cold outside and spend an afternoon exploring the world's largest store. When you're feeling hungry, pay a visit to the restaurant downstairs and get a burger. | 0 | |
| 1 | I get it- its one of the busiest shopping days of the year. I've been in the fashion/beauty retail industry for 15 years, I get it. After working countless Black Friday's myself, if anyone is sympathetic to associates and the perspective of the employees, it would be me. But, nothing excuses the fact that there is clearly lack of talent available on the sales floor for YES, one of the highest traffic days your store will see all year. Or the fact that the store is so obviously terribly understaffed, or horribly scheduled, that the trash in every part of the store is overflowing with cups and food items- SO disgusting. There was no recovery going on. Thanks, the evening shopper definitely was not treated and welcomed into the store the way I'm sure they welcomed their 6pm shopper on Thanksgiving Day. Perhaps that is what happens to profit-hungry, lack-of-connecting with-customer companies when they put their own ideas of success before their employees needs. It was utterly a disaster and you don't even have to work in retail to see that was the case. I walked in, fully prepared and willing to deal with any lines, tired associates, etc. I had done my research ahead of time, no dilly-dallying, in and out, they can have the commission, I get my couch, done deal. Walking in being greeted by that messy and trash-infested disaster should have been my first cue. Walking thru the home appliances and home goods area was a nightmare in progress......you don't have open boxes of knives on the level where kids can reach- seriously. SMH. I waited in the furniture area for 20 minutes before I finally went up to the one associate and asked for help. She was in the corner, working with one couple while at least 15 other people milled around. Lack of coverage, lack of sales, lack of profit- great equation Macy's. Yep, I walked in, and walked out- no sale. At least the parking lot wasn't full (natch). Not even gonna try another store- online with this Brand forever. Peace out, you just lost dollars and I'm sure I'm not the only one. | 0 | |
| 3 | The store is clean and nicely laid out, and it's easy to find the department you're looking for. They have all the necessities, but not nearly enough variety. Of course, I'm just slightly biased coming from San Francisco where the women's Macy's store is 7 floors, and the men's and children's store is across the street. The location in the San Tan mall is where I normally go since it's closest to where I live, but I do make the drive to the Chandler mall if I need more of a selection. | 0 | |
| 5 | Everyone is so friendly, in particular, Myra in the Impulse department. She's always friendly and has a good eye for fashion. She has no problem telling me what looks good on me and what doesn't. She's never pressured me into buying anything and for that I keep going back - been over 2 years. I love this location. It's always so clean and the layout is easy on the eyes. I don't get overwhelmed when I walk in. I agree with others when the selections are as big as other locations but their level of customer service by far stand out. Having a Starbuck's at this location and a handful of coupons is always a good day. | 0 | |
| 3 | This is like a mini Macy's, it's smaller than the one by my old house. I think the selection suffers because it's small which stinks. However, the service is great. Very friendly. When I was shopping for my dress for the company holiday party, the sales woman was angel and kept running back for different sizes for me, she was happy to help. The dressing rooms are very nice and spacious, there's even a sitting area for women to plop down their significant others. | 2 | |
| 4 | This is a really nice Macy's to shop at... it somehow feels 'higher' end because it is not organized like the other mall Macy's and because their dressing rooms are spacious, well-lit, and modernly decorated... whereas the mall rooms are like going to try clothes on at Ross! I found a decent selection of maternity clothes in their itty bitty section of Maternity, so I was satisfied. The prices were Macy's prices, but they had a coupon you could use for 10% off (unless it was the Motherhood brand... yay for me!.. not!)... so I didn't get to use it for this purchase. Besides the very nice decor and layout and modern feel of the Macy's, here were a few things I noted: The ladies working here were genuinely NICE ladies... very friendly, helpful, talkative, just had a great attitude. I would come back here over the Chandler Mall just for that :) PS: they have a Starbucks here but couldn't accept by Gold Card because their system wasn't linked?? :( no Americano for momma. | 0 | |
| 2 | Very small men's section with very few fashionable items. Coming from Chicago this is really sort of dingy and small overall. Understaffed, there was nobody to help out or do dressing room assistance even on a not so busy day. Old feeling store with poor lighting. Surely there're better stores in the city. | 1 | |
| 5 | I have heard nice compliments about our customer service and how clean our store is. Come in and visit us! | 0 | |
| 2 | I was really disappointed when I went to Macy's last week. I went prom dress shopping with my sister and we found 2 dresses that she loved. We decided to buy both of them so that we could take them both home to get my parents' opinions. I went to return one of the dresses, with the original receipt, and they told me that I could only get partial store credit and partial cash. Apparently because my sister had used her Visa giftcard to pay for the dress, they wouldn't give me cash for that portion of the return and would only give me store credit. The only reason they are even getting 2 stars is because I was able to find a few decently priced things after I shopped just about every rack in the store. The return policy on the receipt says that a return for cash can be made if you have the original receipt. Apparently there is some "fine print" that they didn't bother actually printing. | 0 | |
| 2 | One of the worst macys i visited. Its chaos here, also the men section is too small, its all for women | 0 | |
| 4 | the coupon come ons are seductive, -- as a classic department store they have a great array of items and in depth stock. | 0 | |
| 1 | I've shopped here many times, but I was apalled at the way I was recently treated while Christmas shopping. I was in the store shopping for my husband and nephew. In one hand I had bags from purchases made at other stores, and in my other arm I was juggling my purse, a fountain drink, and a shirt I was planning to purchase in-store. I didn't have a free hand to shop, so I approached a young sales rep at a register in the men's department and politely asked her if I could have a paper shopping bag (the one with handles) so I could merge my stuff into one bag and free up a hand to shop. She hesitated while looking me up and down and then informed me that I would have to make a purchase before I could have a bag. I was irritated that Macy's couldn't spare a .20 cent bag to ease my Christmas shopping experience but I was even more incensed at the way the sales rep looked at me, as though I was going to try to stuff something in the bag I hadn't paid for. Obviously, with a Dillards bag and a Disney store bag in hand I was making purchases that day. I put the shirt back on the rack that I was planning to buy and left the store and finished my shopping for the boys at Dillards and Dicks. I am a business professional and I work in sales. The entire sales team in our company just finished reading "The Customer Rules" by Lee Cockerell. I recommend Macy's invest in a similar plan for their sales team. They need to learn how to create a welcome environment for their customers and go above & beyond to provide exemplary service. Otherwise they will continue to lose business to the many other retail options available to consumers. | 0 | |
| 4 | Shopping is my all time favorite activity! I went to Macy's shoe department to help me prepare for an upcoming vacation the other weekend. I left with 5 pairs of shoes and a new credit card account! They have a great selection of shoes, which is organized well and spacious. The employees were good at helping me get my size and stayed busy. However, I didn't like seeing the employees settling who was helping whom...maybe for commission or something. It made me uncomfortable and wasn't very customer service friendly. I enjoy going to Macy's and have for years at various malls. Great lighting, wide spaces, and doesn't feel cluttered. | 1 | |
| 4 | Macy's is always a great place to shop. I enjoy looking around for bargains, typically off season merchandise that has been marked down drastically. On my most recent visit, I was looking for new bedding. I am happy to say that we found a nice set, but I am sad and embarrassed to say, after just now checking the labels, that it was made in China. I hope Macy's, along with other department stores, could put up signs directing consumers to merchandise made in the U.S.A. This will remind all of us to purchase our own products! | 0 | |
| 4 | The other day my wallet split in half, and I heard that Macy's had a bunch of men's wallets on sale, so a-shopping I went. I was very pleased with what I encountered. I've been in Macy's before, of course, but this was a particularly enjoyable experience. The sales staff was very helpful, pointing me to exactly the item I wanted, as well as scanning their 30% off New Year's sale coupon for me, even though I didn't have it on my person. A note to my fellow tall persons: their selection of men's tall sizes is actually pretty decent. I ended up buying a shirt and some pants while I was there. If you have a long inseam but a relatively normal waist, check the regular sizes if all the pants in the big-and-tall section are too wide. I found several pairs of 36-inseam slacks there. | 1 | |
| 5 | Maynila is the best employee at Macy's if you see her say what's up! | 0 | |
| 2 | Came in today armed with a snazzy $10 off any $30 purchase card and a birthday gift card... Left empty handed and empty inside... Found some clearance jewelry that was super cute... A really nice necklace and bracelet... They were in two separate places in the 75% off area... At least three prongs on a structure clearly marked 75% off with 10 or 15 of the necklace I liked... On the table (also marked 75% off) was 4 or 5 of the matching bracelet... I talked to an employee, showed her where they were and she said they must have been marked incorrectly because they were obviously in the 75% off area in two separate places... She told me the price should be adjusted and quoted the adjusted prices... I thanked her and told her I had to find something else and I'd be back to check out... I walked around in circles trying to find something else that I liked to get me to at least $30... After over an hour, I finally found a dress and went back to jewelry to ring up with the lady I left the previous finds with... She was otherwise occupied with a woman whose name on her card didn't match her license or something, so I had to be rung up by someone else... The other employee rung (rang? lol) up the jewelry at only 25% off... I told her the jewelry was ringing incorrectly and the lady next to her had already checked and it should be 75% off... She told me nope, it's only 25% and it must be in the wrong place or something... Instead of arguing, I told her to keep it and left with nothing... Looks like I'm going to Carolina Place tomorrow to spend this gift card... Awesome afternoon... How about working on signage today, Macy's? Ugh. | 0 | |
| 4 | It may be pricy but they actually have great sales, go at the right time and you can get some awesome stuff for Walmart prices! It is also hard some times finding someone to check you out, but hey it's retail. They are always nice here and if your a "secret super member!) you get first dibs on sales not advertised. Oh Macy's how I love thee :) | 0 | |
| 1 | We have been here in the dressing room for 15 minutes and there hasn't been one sales associate that has come by. As a matter fact, we have hardly seen any roaming the floor we have had to search for them in far off departments. Also, the restrooms here are so disgusting....urine was everywhere and no one has cleaned it up and we've been by twice in the past hour! The store is dirty and not kept up well. What a disappointment as Macy's are usually well known for being clean, having nice clothes, and having great sales people. | 0 | |
| 3 | I don't hate Macy's. I understand that things change and I still shop here. But read my review http://www.yelp.com/biz/kaufmanns-pittsburgh-2#hrid:Pqa1rGz_gXDCbPVwvxykjw of Kaufmann's. I really miss Kaufmann's. | 2 | |
| 3 | This Macys is 11 stories high with many different products to select from. However, I believe they are under staffed. Also, the staff that is present lack the knowledge to assist you with what you are looking for. For example, I have had a very bad experience purchasing a mattress from here and have had to go back 3 times to try to get a replacement because the mattress in their showroom floor was different than the one that was delivered to my house. Lastly, I hate that this store doesnt have free parking. They will validate your parking ticket if you go in after 5pm and spend $50. | 1 | |
| 4 | I always enjoy this Macy's. It's huge! I still wonder how they stay in business. But, of course, I only go there on the weekends. I know it go back to the days when Kaufman's was a destination in itself. I wen to the lady's bathroom and it was HUGE! But I always enjoy going when I'm downtown. | 0 | |
| 4 | Nice large store with a large amount of choices. If you are from out of town they will give you an extra 10% off. If you are from out of the country you will get an extra 15% off. Every time I have gone they were willing to give me the 10% on top of the current coupon (now 25% off sale prices). Other people told me they won't always do that. | 0 | |
| 4 | Okay, so Kaufmann's has been taken over by Macy's. I accept it--maybe even welcome some change. I came here with my mom and we did a little shopping. Got me a pair of Calvin Klein Ricki flats and also some Charter Club suit seperates (both for work), as well as a couple of Tommy Hilfiger polos. Yeah, I normally buy vintage wear, but sometimes I've got to deviate from the norm. Well my norm anyway. I'm glad they're still on Smithfield Street and here's hoping the store won't close. | 2 | |
| 4 | This place is absolutely huge. It is by far the biggest Macy's I have ever been in, and they have an arcade area for kids. Not to mention, there is a huge candy and sweets section!! YUMMM | 0 | |
| 3 | Standard Macy's and nothing special about it beyond the sheer size. Nothing to write home about. | 1 | |
| 3 | I've never really had a pleasant shopping experience here. Niether have I had a terrible experience either. It's Meh. The ladies at the make up counter ignore the hell out of me. Also I purchased a rather pricey piece of jewelry here as a Christmas gift for a loved one and immediately it started to tarnish. I'll shop here on Black Friday but never really any other time of the year. | 0 | |
| 4 | It's hard to say for this store...I remember what it used to be and what it is now... I am still giving the store a 4 out of 5 because it is much better than most mall Macy's. It has a very nice sized men's department and special touches that you don't find in the malls like restaurants (Tic Tok is a nice lunch spot) and a bakery (always make sure to get a thumb print cookie at the arcade bakery! | 1 | |
| 3 | I never shopped here when it was Kaufmann's, so I can't play the old "it was awesome then and it stinks now" card, but as a former employee of Dayton Hudson Corp (who owned Marshall Field's) I do get a little misty when I walk into the State Street Field's store in Chicago which is now a Macy's so I kind of get what some people are getting at. With a singular purpose, I came to this store to buy socks. Because the store sits on a hill, there are all these different levels....various floors and mezzanines abound and it gives the store a weird kind of flow. I found the socks I needed (Under Armour sport socks, low cut, in black and in white) and the guy who checked me out was helpful. The store was clean and organized. I can't complain about this store at all. I mean, I could, but it wouldn't be genuine and if you know anything about me, it's that I keep things real. | 2 | |
| 2 | Downtown retail in Pittsburgh is grim. Macy's seems to be it in terms of shopping. Washrooms are hard to find, the layout is a mite confusing, and product selection is just dull. | 1 | |
| 1 | Are some of the staff at the Downtown Macy's prejudice, racist, sexist, ageist or classist or do they just not give a crap about good customer service? Being a Black, female who appears as someone in their early 20s and is normally wearing converse shoes and a ratty Jansport backpack it can be a challenge to discern on which level you are being discriminated against. I am in no way exaggerating my treatment here at this Macy. I have literally walked up to an employee who looks at me and then walks away from the service counter. I have waited patiently at a service counter for over ten minutes while people who are approached after me get service . You may ask, hey why not just speak up and say," I was waiting here can you please help me?" No matter how politely you ask that question the color of my skin will surely convey it as a hostile statement. I WILL NO LONGER BE SPENDING ANOTHER DAMN DOLLAR OF MY HARD EARNED MONEY HERE. My boyfriend always gets me a Macy's gift card for special occasions but I have put an end to that this year. Macy employees have also disrespected my mother and my sister. They asked a clerk about a particular garment they were interested in to which he replied,"Oh that's too pricey." The racism that persist in retail stores is so annoying, Macy's you've made my shitlist. p.s The Arcade Bakery also burned my tuna melt lol. | 7 | |
| 3 | The most magical thing about this place is it has a LUSH inside it and it was the only place I got any customer service. Not that I minded much since I was planning to only browse except that I actually found some things I wanted to buy and could not find a cashier anywhere. I swore I saw some employees when I was walking around but the moment I had my items ready to purchase I could of been in a ghost town. The fitting room was very clean and there was a decent selection of clothes but since I couldn't find anyone to help me, I decided to put my items away and leave. | 1 | |
| 4 | Awesome old school vibe here in a multistory department store. The Arcade Bakery has great baked goods, and my kids love the book store upstairs. They do many promotions and special events, especially for the Christmas season. I love the old school architecture in the building, too. Definitely worth a visit if you've never stopped in. | 0 | |
| 4 | This review is for the Men's shoe department. Good experience and selection. The associate was very helpful and he even gave us a good dinner recommendation. Got in. Got out. Uneventful, just the way men''s shoe shopping should be. | 0 | |
| 3 | I do agree that it seems as if the Macy's at the malls offers a better, up to date selection. I still can find some interesting things here though. Growing up, I lived about 45 minutes away from the city. Every black friday, my aunt would pick me up and we'd go to Macys for some black friday shopping. We'd park over at station square, walk the bridge, check out some downtown decorations and head into Macys (excuse me... it was Kauffman's back then) Great memories, especially from a kid who felt stuck in the suburbs her entire childhood. Most things are pretty easy to find. The most annoying thing to find however is the young men's clothing. I can't even explain how you get to it once inside the Macys. Luckily, it has an entrance from the outside on Fifth Avenue.. a little down from the bakery. | 0 | |
| 2 | Much as though I like Macy's I am afraid they are not what they were in the past. Shopping at one of the malls makes me feel like I am just shopping for items by myself and not given much help. Still, they do offer coupon specials such as friends and family where you can get 25% off most everything at certain times of the year. They have a nice selection of merchandise. Unfortunately it is difficult to find something in my size. This year I went to the downtown store to see the holiday window and to my disappointment all but one were the same windows they used last year. It is the only department store in my city but at least they could be creative to come up with a new theme like they do in other cities. Still I will shop it now and again. I hate to order online because they normally won't offer you free shipping unless you make a $99.00 purchase. Sometimes that works for me and I can find something worthwhile. Other times it doesn't. It all depends what you are looking for. They just don't seem to be what they were in the past. | 1 |
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| text | stars | votes_useful | word | |
|---|---|---|---|---|
| Yeah...another Macy's. I can't help it. The Clearance rack just calls my name,"Sal! Sal! Sal, we are over here! And we have low, low prices!" Well, not the lowest prices I have seen at a Macy, and not the best of selections on the clearance racks. I did happen to find several good Tees that I can wear when I get back to Florida, though. No way I am wearing them in the weather in PA. BRRRR. | 4 | 0 | brrrr | |
| The layout of this Macy's leaves much to be desired. This major design flaw kept me away from the Waterfront Macy's for a while, but since figuring it out, I've made some great finds. My advice is to get a Macy's card, and pay it off every month. With the Macy's card you get quality coupons mailed & e-mailed regularly that can be used in addition to any sales they have going on. I've never paid full price for anything there! $600 watch for $300? Yes ma'am! $300 pearls for $80? Unpossible you say? No! | 3 | 1 | addition | |
| Meh, it's Macy's. What can you say about a department store that is now considered the norm in the Pittsburgh area? Not much really. It's nice, it's clean, and it's all by itself. | 4 | 1 | norm | |
| Well, if I can't have my much missed and beloved Kaufmann's I'll begrudgingly take Macy's. Not that there is much price difference, the styles and designer names they each carried were different. This Macy's was a Kaufmann's at one point, which makes it harder for me to forget Kaufmann's. I'm very disappointed in the size of the men's Ralph Lauren section, as well as Nautica. Both are designer names I purchase. Nice men's fragrance section. Macy's does have some nice sales, and it makes sense to shop when they have these big sales which can save you 50-75% off the retail price. I still miss Kaufmann's. | 3 | 1 | kaufmann | |
| This was my first time at Macy's at the Waterfront. Sort of a disappointment.... My bff and I were shopping and I was hoping to find some good deals and maybe do a little Christmas shopping. Not the case...Men's Clothing was way, way more than I was willing to fork out. The sales racks were not even 'sale' prices, really. I was also on the hunt for some new bras. I asked the sales clerk for some assistance. No such luck. Her response was that she was new and couldn't help. Maybe I could go down to the next counter and ask another clerk. Here's the thing with that, there was no one else around. Cricket, cricket. I mean, you couldn't even try to help me? In the end, I did end up purchasing some K-Cups, since they were on sale - buy one, get one free. Although, I think I was just super excited to Buy Something that I didn't even stop to think that I still paid $19.99 for two boxes of K-Cups (since I was obviously charged for the higher priced box). The only 'pro' I can say about this store is that it is clean. But it should be, with the lack of traffic...... | 2 | 1 | cricket | |
| The pros... - Easy parking - Clean store - The cashier took the time to tell me I was missing out on a BOGO deal (totally missed the sign). The cons... - The selection. I went there for a pair of black slacks. They had exactly two options in my size - TWO. In the whole store. And both were too short. I'm a normal size, so I cannot believe that I had literally two options. - The dressing room. For as clean as the store is, the dressing room is less so...and it smelled like feet and BO. Glad I only had two options to try on. | 3 | 0 | options | |
| I miss you, Marshall Fields. You were the "fancy" department store with the upstairs dining room, had Santa Bears during the holidays, carried well-curated fashions for young and old and had the best -- the best -- shoe department. I weep for you. Macy's, I keep trying to pretend you're not any different, but I can't. You're middle-of-the-road with hints at class, you're Penney's with a red lipstick veneer, your store brand clothes are cheaply made and you called the jeans I searched high and low for an "impulse buy" while not honoring any coupons (like your other stores do). Since when are jeans an "impulse buy?" Macy's, please shape up. The discerning customers of Madison deserve more. | 2 | 4 | buy | |
| Macy's is not Marshall Fields, nor will it ever be. Maybe it is more like Marshall's, without the low prices. It is 100 degrees inside, and trying to move around the obstacle course of products jammed in the aisles is annoying at best. God help you if there is ever a fire. | 2 | 0 | degrees | |
| I love Macy's. It adds a little more to the men's clothing shopping status here in Madison. They have lots of great quality brands and a wide range of prices to fit everyone's needs. The location is spectacular, right smack-dab in the middle of the Hilldale Shopping Centre. You can't miss it and if you do... I think it's time for GPS haha. Anyways the staff at this particular which is great. It is almost like you have your own personal shopper while in there. They aid you in anything you need and will even carry items you might want to try on! It is great. Def. a 4 star for Macy's. Only four stars because it could be a little better well-kept, but it might be because they are always busy. | 4 | 0 | centre | |
| This Macy's apparently got the short end of the stick compared to other Macy's stores. I used to think that Macy's was more upscale until this Macy's replaced Marshall Fields (which was excellent) in Madison, WI. The highlight of Macy's is definitely their sales - you can get some pretty good deals if you go at the right time - and they offer many ways to get at the sales, such as offering the option of donating clothes. The make up counters are nice, but service is not always readily available. The juniors/young adult section is definitely lacking, and the formal dress section often has damaged dresses without discounts for their damage. | 2 | 1 | damage | |
| I wanted to give Macy's more stars. I wavered between 1 and 2 stars, but based on my last experience there, I can't give it anything but 1 star. I WANT to like Macy's, because it's convenient to be able to buy many different things in one place. I went there last fall with the primary intention of buying perfume for myself (just another bottle of Clinique Happy). First, however, I stopped in the men's department to buy my husband some dress shirts. A sales associate said hello to me, but then watched me riffle through shirts for greater than 20 minutes, as I was trying to find my husband's size, without offering to help. Next stop was handbag department to get a bag for an interview. This department actually did please. The girl working there was extremely helpful and attentive. Last stop was Clinique counter. One associate was doing a makeup application. The other was checking someone out. Waited awhile, just needed to get my bottle of Happy and go. Then the "other" went over and chatted with another person for awhile, telling me she'd be "right with me". Then went into their employee area to do something else. I seriously waited more than 10 minutes for someone to help me. Finally, the associate who had been doing the makeup saw me, asked if she could help me (as she's trying to check out the person she did makeup for), grabbed my perfume, and checked me out right after. Getting service was like pulling teeth. Maybe it is because I was wearing scrubs ( I am a physician) but I am a firm believer that all people should be treated equal. Especially at Macy's! | 1 | 0 | makeup | |
| I miss Marshall Fields. I'm not sure what happened with this store, but it's generally a mess. I needed a few things for a last minute interview and thought Macy's would be the most convenient place. The men's section was a complete mess. I rifled through pants and dress shirts for about 15 or 20 minutes before anyone came over to help. The sizes were so out of order that it took the sales associate quite a while to find anything in my size. At least the associate who helped me was very nice. As far as department stores in Madison go, sadly this is probably your best bet. | 2 | 4 | mess | |
| Shopping a department store during the holidays and Yelp's Shop Local Pledge? FOR SHAME! But hear me out, there are some things I simply can't find shopping the little guys. (Apologies to the entire small business community but I plan to spend some dough with you guys too!) Not really much to say about the place outside from the fact that it's a hot mess. At least in the men's section everything is way too close together, It's so hard to tell what collection goes with what, and bright red signs make you think things are on sale, but they're not. Use those little scanner thingies to check before you make your way to the cashier. I know during the holiday season you have to cut these guys some slack, we're lucky that everything is on a table or hanging and not laying on the floor right? Eh, I guess so. But I'm always prepared to spend more than I actually do at places like this because it's so hard to navigate and I wind up gettin' the sweats and have to leave. | 2 | 3 | guys | |
| Technically, I didn't buy anything... buuuuut I did try. I was looking for a new work/dance/life bag which goes with me everywhere I prance along. There were a few cool selections. Ex, I'm digging the latest Coach stuffs, and a few other Macy's bags. The kicker? I can buy the exact same bag on Amazon or online for like, 20-30% less. Super bumsies for Macy's. Sorry! This chick is saving pennies via the internets. Customer service though, was very sweet. They were helpful (to their own capacity) and seemed like they really enjoyed picking out selections for me. Maybe another day Macy's. | 3 | 2 | selections | |
| Ok, it's Macy's. We all know them, but I wish that Marshall Fields was still around. I hate going through racks of clothing so jam packed it can become impossible to shop and browse. They've tried to make this a first class experience (and I'm only giving 3 stars cuz of good name brands and customer service) but this messy and small store is nothing like Macy's on Michigan Ave in Chicago. | 3 | 0 | ave | |
| I have to start by saying that I almost never go into Macy's. Here in Madison it is located in a rather upscale mall that caters to an older adult crowd. Today I was in the area and decided to kill some time. I really want to like Macy's. I started in the bag department and they had some nice things. Here is the thing they are soooo over priced. I then went into shoes and then to the plus size women's area. I ended my time in lingerie. I could not find anything I was willing to buy. They have good quality goods but why would I pay double? For the most part the staff was also not friendly. I met one sweet lady in the lingerie department. | 2 | 1 | lingerie | |
| I've been to this store several times over the past few months, always visiting with the intention of buying something (shoes, shirts, sweaters, pants...). Always leave empty handed. - Store was in complete disarray. On a Wednesday afternoon. Nearly empty. Very, very unkempt - Not a single soul available to help, even when I searched around... - Nothing on sale, unless I wanted to open a Macy's card - Everything is super crowded/difficult to navigate - The clearance racks were a complete nightmare - Selection/variety - meh. I give-up. Done trying to buy something from here. | 1 | 1 | crowdeddifficult | |
| I came here to buy a winter coat. I'm tall and you don't cater to talls. In fact you had no coats that fit me in the arms. I understand that. Not many places do (almost no one--I order online now from a different retailer.) I spent hours trying to find the proper size coat to just try on. Why? Your coat section looked like a bomb went off in it. I used to do sales and go into homes--and your store's coat department looked worse than a hoarder's living room. Nothing was where it should have been--and things were piled up, Zippers on coats were damaged, and not a thing was in it's proper place. It was like digging for a needle in a haystack. It was like a crap shoot. The main reason I put finger to keyboard? Your employee accused me of STEALING MY OWN COAT!!!!!! I was asked to return what I was wearing to the rack!!!! I had to show the woman the cat hair on mine, and lead her to the Kenneth Cole coats you did sell that were not the same as mine--and it was kind of a big deal. I would compare the experience to a sailor lost in the middle of the Atlantic Ocean while surrounded by dense fog with sharks circling the boat. Wow. I'll never return. Not even to buy Mac. | 1 | 1 | coat | |
| The Clinique counter staff at Macy's Hilldale in Madison is very helpful, warm, friendly and professional. Viktoria took my number and called me when an item came in that had temporarily sold out. Happy and quick transaction. | 4 | 3 | viktoria | |
| I've been to this store a few times, and yesterday's visit was nothing unusual. The clearance racks were in disarray, and there was a HUGE amount of clothing by the fitting room, waiting to be put away (normally I paw through it but the rack was too full to move anything around). I went to the ladies room and could not believe the smell in there. It was perfume, really strong, heavy perfume. I thought I was going crazy until I washed my hands and saw the perfume tester strips by the sink - there were a couple between all the sinks, which looked intentional to me. Then, in the fitting room, there was more of the same stuff floating in the air. It gave me a headache and basically chased me out of the store. | 2 | 1 | perfume | |
| I love Macy's! I enjoy shopping for all the name brands they currently carry. Their only down fall.... the cosmetics and accessory counters never have any of their girls available! It never fails!! And it's annoying!!! | 4 | 0 | accessory | |
| I was a little surprised to see so many negative reviews about this location! My husband and I went in on Monday, 11/30, to look at a few Michael Kors handbags; unfortunately we were short on time and didn't get to see the entire store. However, the parts that we did tour (Men's clothing and the handbag area) were both extremely clean, organized and seemed to be surprisingly well-stocked with popular/good looking items. We had been a little disillusioned recently, by other department stores, due to lack of selection. A lot of places seem to be falling off the cart when it comes to knowing what is "in style" now. We were both happy to see that this Macy's location was not one of them. When we came to the handbag area (which was also very clean and nicely laid out) a very pleasant older woman (I think her name was Sandra) greeted us and informed us of a pre-sale that was going on. We walked out of Macy's having reserved 2 Michael Kors handbags (I'm a lucky girl this Christmas! : ) . However, we probably would not have gotten two, if it weren't for Sandra, who gave us the 25% pre-sale discount on BOTH bags (one of which was already marked down as "on sale"). I went into this Macy's not really expecting to see a good selection of handbags, but I was pleasantly surprised. Because of their willingness to work with you on price, I WILL return to this Macy's. :) | 5 | 0 | handbags | |
| When this store was Marshall Field's, I was a regular shopper. It was always clean and neat with friendly associates who were willing to go the extra mile to make you happy. Fast forward to 2014 and Macy's. This store is in constant disarray. It amazes me how crammed the racks are. It makes it difficult to walk in departments without getting hit in the arms or the back. There selection of Men's big and tall is totally non existent. Every department is either so jumbled with clothing that it is impossible to shop or their tables are just piled (not folded) with so much stuff that you just wanna pass it by. Then there is the subject of their employees. RUDE. They could care less about how their department looks. All they are concerned with is when is my shift over and when do I get paid. There are many other choices that I have to shop at and I will always choose those over Macy's. | 1 | 1 | existent | |
| I almost never shop at Macy's for some of the very reasons other reviewers listed. I was given a gift card early this year and finally decided to stop in ... a decision I still regret. I was in the purse department, the in house Christmas music was overshadowed by the ear splitting rock music coming from the MAC cosmetics area. (I cannot imagine the noise on the opposite of the store.) It was annoying to the point, I went to another level of the store. While in the accessory department, I notice items haphazardly all over, no organization, you had to dig through piles to find anything. The women's department was not much better. I was disappointed in the quality and selection. If not for the gift card, I would not be shopping here, nor would I recommended it, especially for families. The tiny one person escalators would not be easy to maneuver if you had a squirming child. | 1 | 0 | music | |
| Calling all shoe Diva's... Listen up I just bought 3 pairs of boots for 132.00 Not to shabby huh?:)!!! I would have purchased more but my calves would not allow me to purchase the really cute boots with zippers!!!:( so sad huh? A tip for you all, if you wear red into the store and you make a purchase you get 20% off woot woot:) you only have until February 5th so get on in there for the savings. | 4 | 0 | boots | |
| Take your time and look through the sales racks and you will find some great deals! I truly appreciate one stop shopping with our busy lives! Love the shoe department too!! | 4 | 0 | lives | |
| Really an enjoyable Macy's. not too big but has all your needs. Customer service is also good! | 4 | 0 | needs | |
| This Macy's is ok. It needs a facelift. Things are everywhere not too organized. But the staff is super friendly. Sales were pretty good. | 3 | 2 | facelift | |
| Macy's has a lot of Christmas gift boxes / ideas, especially on the cologne and perfume great gift ideas there the store is being decorated right now for Christmas all the employees I talked with seem to be very helpful and knowledgeable about the product. | 3 | 0 | ideas | |
| Worst customer service I have ever experienced. I had multiple sales reps walk right past me to ask how another customer was doing and if they had any questions or needed help. Not one person could ask me how I was doing, if I needed help or if I had any questions. Finally one girl around the benefit counter walked up and asked. I was able to ask my questions and make my purchase. Note: I work retail and know customer service. I also spent about 1 hour in the store and maybe talked to a total of two people. I also couldn't get any of the women working at the make up counters to notice me. But if any one else walked up, they were served. | 1 | 0 | questions | |
| Love Macys had really good deals during Christmas and everyday deals. But checking out needs to be more organized. I had to wait 30 mins to check out in the home department because one of the cashiers had to keep asking the other for help. Probably should do training on a weekday that is less busy. | 4 | 0 | training | |
| "Never buy furniture from Macy's either from this store or especially on line. Once it is sold you will own it. Be aware they charge hefty fees to return and deliver the furniture The items online are not as they appear and the comfort of them is not worth trying them. Be informed neither store or online service will assist you and have no desire to help you once you have purchased even if you reselect other items they will charge you a hefty fee and not provide assistance if the piece is from an online purchase. At the very least make sure you see and try a demo of what you are buying from a store and never purchase online they will not help you in the store with online purchases and and vice versa. A store manager is never available to help with a problem as well. Macy's does not want to help you as a customer so I can say I will not return to Arrowhead Town Center for large purchase in the future. Sorry Macy's you do not live up to your name. Even Walmart treats customers better !" | 1 | 0 | demo | |
| We ordered two different sectional sets from Macy's and both were wrong. One arrived with the wrong configuration and the other was clearly made from 2 different dye lots as the fabrics of the pieces didn't match. Then, the delivery company of the 2nd set scratched our hardwood floors and refused to do anything about it. The sales people were very nice, but all of the problems that happened afterwards were a nightmare and I'll never buy furniture from Macys again! | 1 | 0 | configuration | |
| Love shopping at Macy's with the coupons they send me. I can use them for on sale items and I always get a great deal. | 4 | 0 | deal | |
| I love Macy's. I have been to them all over. They have great specials and sales. This one is an odd one though. It seems forgotten and a little run down. It need to head over to a doctor in Scottsdale and get a face lift. The carpets are old and stained. It doesn't seem well organized. No kids shoes! I wish it offered more upscale selection. Overall, not my favorite Macy's store but happy it's here on the westside. It just needs some sprucing up! | 3 | 0 | doctor | |
| Best Macy's in town !!!! Good sales and deals clean New store. Friendly staff. Couldn't ask for more. We definitely needed a Macy's on this part of town. Fashion show mall Macy's is super overpriced. | 5 | 1 | town | |
| It's nice & new, but it's fairly small. Lack of variety & selection in all areas. Was looking for women's shoes, specifically kitten heels for a wedding, and there wasn't even one option for me. My boyfriend was looking for a navy blue suit. They don't even carry Alfani brand suits, just dress shirts. He found one by Bar III, but it only comes in slim fit, AND they didn't have his size. So when I said small selection and not much variety, that's what I meant. It's good to have this close by, but they could have done a better job and made it bigger. Only saving grace; has a Starbucks inside near the men's section. AT&T users: Spotty/No reception inside | 2 | 2 | variety | |
| I was really looking forward to having a Macy's so close to home. In all fairness, I understand this a brand new location, and it may take some time to get things right. I'm writing this review in hopes of being heard. I would LOVE to have a Macy's so close that I can actually shop at. I agree with one of the other reviews about the selection or lack there of. This has to be one of the WORST department stores I have ever visited, as far as selection goes. I'm a pretty conservative woman in my 30's.....the women's apparel that has been selected is just terrible. I feel as though it is TOO conservative. If I was looking for new church clothes or something to wear to a conservative political function, I would shop here. There needs to be more options for women that have professional jobs AND still like to be stylish. Your shoe department is pretty awful as well. Please, please, please give us something we can wear to work that's hip and professional, and something we can wear out for dinner or cocktails.(besides a formal gown) The staff is SUPER FRIENDLY. I can't tell you how many times they asked if I needed help. I would have loved to have spent money here....the staff is GREAT!! They seemed aware of the selection issues. Fingers crossed it gets better! :) | 1 | 1 | church | |
| While this Macy's is clean and beautiful, the clothing selection is limited. There's cute things to find, but not many. As much as I love Macy's, they make Forever 21 look like the cream of the crop (based on the variety of clothing items). Perhaps it is because they're still new? Maybe over time the selection variation will increase (for the better). Overall, the associates are friendly, service is excellent and it is a major plus that there's a location by our home that doesn't require us to go way over to Fashion Show. P.S.- cell phone service is pretty much left in the parking lot once you walk in the store. They have free wifi, which is a plus if you're sending iMessages. Regular text messages don't really work for me as a T-Mo customer. | 4 | 1 | cell | |
| Men's fragrance. Sales girl wouldn't let me breath which is ironic that I was buying a fragrance. I can't stand sales people like that. And on top of it, she was talking to me very condescendingly because I couldn't decide and almost seemed annoyed. Next time I'll go to perfumania. Ugh. So annoying. Update : turns out I really like the one I chose. Not sure if it was really her idea but it's good. +1 star | 3 | 2 | fragrance | |
| Super new Macys. So bright inside! I mean, SUPER bright. Brighter than the sun I imagine. Located at the new Downtown Summerlin. Our saleslady was super nice and talked to us about Oregon and where we're from. They had exactly what we were shopping for. We will be back to this location! | 4 | 0 | super | |
| This Macy's is new & nice. I wish I could say that for the staff. I was purchasing a coat & at the register there was a messy pile of children's clothing laying on the counter. I picked one up to look at it was was told to "STOP". The store employee who looked at least 80 yelled at me & told me not to touch it. I then walked away without purchasing a coat. TERRIBLE customer service!!! | 1 | 2 | coat | |
| Just a horrible overall experience. I came in to buy pajamas and a winter coat for my daughter. They only had 2 kinds of pj's in her size. And 1 color for a coat. Horrible selection. ...horrible customer service. It took almost 15 minutes to have my question answered from an assosiate. I also was not able to use a coupon that I had because it specifically excluded their on day sale items. ..well 95% of their kid clothes were on their "one day sale". Also their escalator was broken so we had to go to the other side of the store to take the elevator. There were no signs anywhere for it so yeah that was fun looking for it. I will not be returning to this store. | 1 | 1 | coat | |
| Was at store in women's department at 8:00 p.m. on Saturday. No more than 3 shoppers, 3 saleswomen doing nothing, and no one offered to help while on the floor, to check on dressing room to see if I needed a different size, etc., until I was trying on my last dress. Then she ended up talking about herself the whole time. I was asked if I wanted to join a "buyers club," or something to that effect, to receive a discount on future purchases. I asked twice if there was a fee, was told no, and then saw on the screen it was ringing up as a $25 charge. Really poor form here, out and out lying to a customer. Unfortunate in any kind of establishment, but really I thought better of Macy's. | 2 | 0 | effect | |
| This company is the absolute worst! Do not purchase furniture from Michael at this location! He and the whole team act as if they are competent and know what they are doing however fact is I purchased a couch October 26th with a promised date of November 5th, the 5th came and I was told it would be in the warehouse the 12th that they were gone for Veterans Day... What warehouse lets their employees off for 8 days for Veterans Day?? The 12th came and I was told it would be there the 19th. 19th came and Michael told me it would be there the 26th. Seriously?? The day before Thanksgiving?? So he set delivery for December 4th. The truck arrives and is missing 3 of the 6 pieces. Back and forth with the warehouse, not 1 word from Michael because what does he care, he got his commission, they promised delivery of the rest of the pieces on the 6th. Here we are on the 6th and two of the rudest delivery drivers I have ever encountered in my life and then of course it's the weekend so no one of importance is working! They have no care that they are affecting my time. DO NOT BUY FURNITURE FROM MACY'S!!!! | 1 | 1 | warehouse | |
| So today, I was on my way home from running around the entire city. Since I live across the freeway from this mall, I decided I'd stop for pantyhose/tights (for a Christmas party I'm going to). First of all, if you want any cute tights, or the fun ones with bling or cute designs...or anything updated and contemporary in terms of tights/hose...don't expect to find any here!! Anyways, I found a pair of plain black tights (mashed on the wall with unlike styles and with no sort of organization or merchandising skills applied - per typical Macy's standards I guess). I found another pair since they were 2/$22 hue deal and I grabbed a pair of black leggings. So I turn to see 8 people in line at this one checkout station, then walk across the floor to another checkout station with 10 people waiting. I'm clearly standing in the middle of the aisle holding product to buy...and the lovely Aspen appears. Now, I saw her trying to fly by me without greeting or any type of extension of customer service skills. But I saw the name tag and the portable printer on her hip...I yelled after her "excuse me? can you ring me up?" Oooooh man!!! She looked like I just ran over her foot. She literally said to me (first words) "if you're paying credit. And if you want a bag, go to a register". I wanted to say "FU$& YOU ASPEN" but I didn't want to sink to her crap level. Instead, I said "yeah, credit card. I'm fine with that as long as nobody talks to me on my way out...as I'm holding these things in my hands." She didn't say a word. She started scanning. Asking me to hold this like that. And let her out the sticker there. Um, YOURE WELCOME ASPEN. She was a total B!! the whole time. Not one, thanks for helping. Or thanks for holding this. Upon printing my receipt, her words were "here's your receipt". Again, no thank you. Or come again. Or sorry we have such long lines. Or happy holidays. So rude. ASPEN, you are terrible. If you hate your job, go do something else. Or stay home. Be angry at home. Because honey, angry attitudes and retail don't mix. On Monday, I'm probably going to call the store manager. | 1 | 0 | aspen | |
| Not sure why the reviews are so low but my experience at this Macy's was beyond expectations! Jennifer at the INC department and Cheyenne in woman's fashion are over the top helpful! They went out of their way in all the holiday madness to help all my mess Christmas shopping. Yes, I did encounter maybe one worker who wasn't thrilled to be there (Juniors Dept) but they all did the best they could with excellent customer service. My advice if you really want in and out- Check out in the shoe section, they get commission and will get you in and out as fast as possible. If not, these girls In woman's fashion work at their best and it truly shows! Remember people: this is a new store and the holiday season. Take a deep breath, smile and you will be amazed at how you will be treated! Kudos woman's fashion! | 5 | 0 | woman | |
| When I searched this store it seemed all employees were busy with other tasks, but I was just browsing before work, knowing I have my Macy's card!!! Once I arrived over to the Urban Decay make up section, Fatima instantly helped me. There was no hesitation, she knew her product and made me feel very welcome in the store. I give her all the credit for my visit going extremely well. So well that I was able to try out a few concealers with her application services, and buy exactly what I needed. I will always go back to her for my make up needs. I work around this area so I can come back if she isn't. | 4 | 0 | concealers | |
| I told myself not to buy clothes at Macy's since I did not have that much room in my carry-on luggage. Darn you Macy's!! Why did you have a bazillion racks of clothes that was on sale!!! NooOOo.. I could not resist the temptation and bought 4 shirts for $60. I wanted to buy more too!! I have a love-hate relationship with this Macy's. | 4 | 2 | bazillion | |
| The particular Macy's in Paradise Valley Mall is a smaller Macy's than most others in the state. The shoe department is lacking in variety. The clothing departments are so-so, smaller but enough variety for you to find something if you need it. The sales are pretty good here and the coupons in the paper lately make shopping at Macy's almost a steal! | 3 | 5 | variety | |
| Two words.. HOW rude .. I usually go to Nordies to stock up on my Chanel makeup.. but staying out at Marks lately.. I opted to try the Macys makeup department at Paradise Village.. The Clarins lady walked up to me and wanted to seat me for a small makeover.. I politely told her , 'no thanks, but is there a Chanel counter here'.. I snootily got the 'Umm, NO..' with the roll of the eye.. alrighty then.. I will give it a 2 star.. because I loved the fact that the jeans department had more of a selection then the Joes Jeans selection at my beloved Nordies at Fashion Square.. but rudeness doesnt warrant anything more than 2 no matter how great the selection is... boo on you, Macys Clarins lady.. | 2 | 3 | clarins | |
| Purely on registering for my upcoming wedding.. Easy, peasy... Awesome linens.. Love the Hotel Collection.. Reminds me ..umm never mind:-) the wedding specialist made it super easy.. I Have a specific china that they carry, just not at PV Mall.. However, she called all over the valley to find it.. My fianc̩ lasted 34.5 minutes.. I timed it.. & I got a pair of bomb flips for my honeymoon on the way out... Can I yelp my fianc̩?? | 4 | 0 | fianc̩ | |
| do not use MACY'S card they changed the minimum payment to $25.00, and will not help the customer at all | 1 | 0 | payment | |
| Going through laser removal of some tattoos on my neck and trying to keep them concealed for work can be stressful. Well, the removal is going to take awhile but Thank's to Joanna at the SHISEIDO cosmetics counter in the PV Mall, the cover-up is going to be simple and lasting with Dermablend. Joanna helped me find the right color match and showed me how to apply it and it's easy! Thank's Joanna for all your help! | 5 | 0 | removal | |
| I love Macy's! My mom & I can spend some serious dough here on just a few tops, but it's so worth it! They have sales often, but it's funny how we always like the ones that are full price. Aside from the women's section, their men's section is decent (bought my hubby some denim shorts on clearance for $20 each), shoe section is just ok, Coach bags are to die for & we love their jewelry section (particularly Betsey Johnson stuff!). My mom has a Macy's card so there are usually great savings when she uses it & they send her coupons all the time! | 4 | 1 | mom | |
| This place made me feel like the ultimate bargain shopper. I love shopping in Arizona this time of year because they have major clearances. I was able to get a pair of black jeans and a dress on sale for a total of $8.75 including taxes. That's like 4 dollars an item! How does this even happen??? The only reason I am not giving it a 5th star is ...........I couldn't find anything else I wanted to buy! I also got stuck in line behind a woman who kept separating her clearance purchases into many separate transactions, then arguing over the rules of her coupons, and then requesting her macys credit card number to be looked up numerous times. I felt the cashier should have told her that she could have one transaction and if she wanted others, she should have to wait until the person behind her (me) paid for her 2 items. | 4 | 0 | clearances | |
| Went in today to find the Jewelry department missing! What's the deal? If anyone knows please say what Macy's plans are about plans with their jewelry division???? It's always been a plus. | 4 | 1 | plans | |
| The only reason I even gave Macy's 2 stars was because I was able to find the shoes I was looking for for $10 cheaper than Dillard's... Today they were really busy in the shoe department with only 2 people working. Now, I am a store manager and I know how stressful it can get when it's busy but today was not handled well. The employees were friendly but chaotic (Tom and Michael). Tom kept taking phone calls, processing orders over the phone and it felt like he was doing everything he could to avoid the line of ladies that needed assistance with shoes. Michael was nice, scambling to help everyone, however it took him 30 minutes to even call for assistance. He kept saying a manager is on their way, a manager is on their way... It took the manager forever to get there and still only 1 out of the 12 were being helped. Once the manager finally got there she started ringing ou the guests which was nice and apologized to everyone. The only other thing that bpthered me was that there was a women who was clearly fanning herself because she was so hot that she was about to faint.. There was some sort of mix up with her getting the "family/friend discount" for Wednesday at a cheaper rate, but Michael didn't explain it well enough so she thought she was walking out wih her shoes today. She was about to faint and he was telling her she couldn't have them and she was getting very upset because she had paid for them. As a manager in retail this was an easy, override it and do what's right for the guest, but he wasn't going to. He told her he'd have to see what the manager said. The manager ringing me up didn't even acknowledge the situtation which was very strange and then suddenly another manager walked up and he was finishing saying to the guest "Well I would need a manager to aprove but if you don't tell other guests then maybe this acception is ok". I just laughed out loud, really??? Anyway, the other manager got the situation explained to her (while this lady is still about to pass out, fanning herself) and the manager said no she couldn't take them home. They all went back and forth for a little while and then finally the manager said it was ok to take her shoes, she paid for, home. Thank goodness in the end that she got to take them home and didn't faint right there... But it took over an hour to make this whole situtaion right.. Very poor, unorganized, not staffed well, horrible Macy's experience. | 2 | 0 | manager | |
| Macy's, Oh Macy's!!! How great you are, I love coming here for the sales and the amazing service. They already know me by name, it's that bad I know.I shop often at this specific location inside PV Mall. I love the amazing service provided at the shoe department by both Michael and also ANDY!!! When there on the clock they are there to always help and they do it with a great deal of charisma!!! I love the great sense of humor they both have, they all do, but those two specifically!! Andy always makes me smile with his fabulous attitude!! This place is the place to come for awesome deals and great service! | 5 | 10 | charisma | |
| The PV Mall Macy's has grown on me more and more... I've come to appreciate it much more than at the time of my last review. The staff is really friendly and helpful and I've been able to find what I am looking for and IT'S ALWAYS ON SALE! I love this. | 5 | 2 | review | |
| This Macy's is hit and miss. Sometimes I find great deals and items I want, where others I leave empty handed. Previously, I've bought some awesome boots from here and my husband found some great shirts. My most recent shopping trip left me empty handed. I specifically came here for some earrings I saw online but wanted to see in person. Unfortunately, they didn't have any in stock. I kept looking but nada. I then browsed the shoe section... nothing caught my eye. After a while, I gave up. Every sales person I came across greeted me and asked if I needed help. So friendliness and attentiveness is in abundance here. Unfortunately, if you aren't making a large purchase, they don't seem as interested and quickly move on to the next potential customer. Overall, I like Macy's but I'll probably do online shopping from now on. | 3 | 0 | abundance | |
| Pretty nice store, lots of clearance and sale items for handbags/wallets/iphone/ipad cases. Associates are nice but there are rude ones. Dressing rooms are a-okay. Good selection for everything. They do carry some good high end designer hand bags which is always nice. The have a good sunglass selection and there is a MAC cosmetics store inside so that makes it a little better. | 4 | 0 | handbagswalletsiphoneipad | |
| I had a lady upstairs in the lingerie section. She was very rude. I was doing an exchange and getting a gift card. I was talking on my phone as she did the transaction and if she had a question I quickly replied to her. At the end of the transaction she made it clear she was frustrated and did not say thankyou or anything ,.. She was was plain rude. I started walking away and said to my husband on my phone that boy when u are buying they sure are nice but when u are returning they sure are not friendly. She Heard me say this and piped in and said WELL YOU were on your phone and I couldn't communicate with you !! I said so I didn't answer any of your questions during that transaction that u needed ??? She said no u didn't. ( which I very much DID !! ) I walked away pretty frustrated at her awful customer service skills. I don't care if a customer is on a phone , you don't treat then unkindly. No matter what. THATS WHAT good customer ServiCE IS. I WALKED BY again after a bit and checked her name badge and her name is Victoria. A very unpleasant experience at Macy's today. Normally the associates are very kind and friendly. | 1 | 0 | phone | |
| I shop here a lot when it comes to work clothing. At every Macy's I notice the clothes tend to point towards the clientele and over at Metro the clientele must be damn broke or ghetto fab, so now I shop here and fashion square. The store has a wide selection for anyone's taste and the prices run from pennies to thousands, depends on what you're looking for. They always have a great sale going on too so I tend to get really good deals on things. I've yet to buy anything that fell apart and I was angry with, doesn't mean it can't happen or hasn't happened to others but I've been pretty lucky personally. There are a few cashiers there, that even though I only return once in a blue moon, they always seem to remember my name and are very helpful with me. They know my style and taste so when they point something out I might find cute I'm not annoyed because these people know me well. It can get messy at times but really what department store doesn't. Even the fabulous Fashion Square gets a little messy when you see it packed elbow to elbow with wild women hunting through sizes on a blow out sales day. I'm a fan for sure. | 4 | 0 | clientele | |
| Thank you Lancome for the great beauty tips. I had the greatest time there. Everyone is very helpful and friendly throughout the store. Buying shoes there is very carefree. Macy's tries harder. Family and friends sales are a good idea and way for the consumer to stretch those dollats. Some really great morning specials are advertised in the paper I appreciate Macy's. | 5 | 0 | consumer | |
| Taylor helped me pick out a different perfume for my mom. My mom usually wears beautiful by Est̩e lauder and I really wanted her to get something new that has less of a powdery smell. Taylor showed us lots of options after she rang up my new Jessica Simpson coat. She explained to me which scents were similar to my moms original scent but had different notes like more citrus etc. I really fell in love with the dolce scent she showed me and will be back to purchase it hopefully in the next week. | 5 | 0 | scent | |
| I walked into Macy's recently in search of a new foundation. The cosmetic options at this location are more limited than I am used to at a department store, however, I was extremely impressed with the products I ended up buying and the service I received. I was greeted immediately and although the salesperson was busy with another customer, she made sure to acknowledge me and let me know she'd be right with me. As soon as she finished the other customer's transaction, she found me and asked how she could help. She helped me to choose a new foundation, that matched my skin tone and my skin type. As I was checking out she gave me a sample of a new product to try and told me when it was gone, she would supply a second sample so I could be sure I wanted it before purchasing the full size. She also sold me a face wash, helping me to understand how it works and why it would be good for me. So far, I love the foundation, face wash and the sample product I was given. Thank you so much for being helpful and to the point. This was a very pleasant experience and I highly recommend this location! | 5 | 0 | foundation | |
| The staff in the mens department failed to inform me of the 3 day sale that got me 20% off in the mens dept. So I went to the other Macys and returned the $600 worth of clothes and re-purchased it. Saved the $120 and life goes on. | 3 | 0 | mens | |
| Love the clothes and the sales. | 4 | 0 | clothes | |
| When there's a sale here, it's really fun to shop. I found some really cute things in the junior department on the second floor, that were marked down to $5 each! It was a tank top and a dress. There's a scanner nearby, to double check the price, which is really neat- just like Target. There's always coupons in the local paper, too- called a "savings pass". But it has to be a regular sale not a "special value"- gotta read the fine print, gotta read everything. Additonal savings when you use your Macy's credit card. One of my really good friends shopped here and loved the sales. The shoe department is a little small. The handbag department is good but there are few markdowns, if any, on Dooney & Bourke and Coach. There are markdowns on the other handbag brands. Sorry ladies, no MAC department here. | 4 | 2 | markdowns | |
| I'm a huge Macy's fan. With that being said, this was one of the worst Macy's I've ever been to. After working at a Macy's in the past, you get a good idea of where things should be, how things are grouped, etc, but I got so lost at this Macy's. To make it worse, I could not find a directory that told me which department was on which floor. -___- The result? I had to go to all of them. The staff wasn't very inviting either. Not one of them made eye contact with me or asked me if I needed help. Lest to say, I did not walk out with anything...a rarity when it comes to Macy's shopping for me. Overall, you may be better off going to the one on the strip inside Fashion Show Mall. I can't imagine it getting any worse than this. | 2 | 1 | directory | |
| I love Macy's! | 5 | 0 | 10mins | |
| Horrible Customer Service, if you can call be ignored service. Also, not to customer service individuals, customers do not want to hear about the internal drama of your work situation. Especially when they are there to sign up for a bridal registry, which would bring a lot of money to your store. Just sayin' | 1 | 2 | drama | |
| I needed to exchange a gift my mom gave me so I looked around the clothing for something to replace it. First, when going to customer service I was standing there and the girl seemed like she was with a customer chatting and after a while of standing there it was pretty clear she was chatting with a friend. After a while she told him "let me help the customer"....uh, ya think? So unprofessional. I didn't really find anything that perked my interest and feel that the selection at this Macy's isn't that great....there were whole sections of clothes I didn't even bother with because they weren't what I would consider even style (majority is just branded bullshit or things a 15year old would wear or old peoples clothing). I looked through not just clothes, but also scanned through bags and jewelry, just anything so I can spend the store credit. I almost always find something at other locations. I guess I have to go to Fashion Show or wait til I'm back in California. | 2 | 6 | bulls**t | |
| I have to up the stars! I didn't have great customer service last time in the clothing area, but this time received great, polite, and friendly service in the home department. One girl was helping me and the BF to check stock of a dutch oven I was considering. They didn't have a lot of the colors out since it was on clearance so she went to go check their warehouse stock and went to find me to let me know that she can order exactly what we want and have it shipped to our home for free. They were so sweet about looking up stuff and kept telling us don't settle if the right color makes us happy. I had a question about a sign for 40% off as it was right next to the Kitchen Aid mixers but was very vague so between the girl helping us and her manager they were able to work it out. So glad we asked! I almost didn't as I thought no way would a Kitchen Aid mixer ever go on mega sale and it probably means just the hand mixer sitting on the same table. They applied it to a mixer so I was sold and got the nicer, Architect series. Plus there was a rebate for a free attachment of a glass bowl or meat grinder so I'm getting a $60 grinder too! Then the ladies got us to open up a Macy's card so we saved 10% more off instantly then 20% gets skimmed off our cards balance for purchases made today and tomorrow. Oh, and I had a exchange to skim off another $90. So a Kitchen Aid mixer, a Martha Stewart 7qt dutch oven and Waterford Marquis crystal glass set and we were out only $150 instead of their $700 value. I have a buyers high right now. I am Queen Deals but this definitely one of the best things I've ever gotten on sale. I've waited for years to have a Dutch oven and a Architect and it paid off to wait! I might pass out. | 4 | 2 | mixer | |
| The store isnt laid out well no signs to guide you to the escalators. The clothes are crammed in and you have to squeeze between aisles. Its not a comfortable shopping experience. Ok so why three stars? Because the customer service is top notch. I had such a problem the day before at Fashion Show and these guys (gal) put them to shame! Giving them a fourth star just for their help! Give them a try! | 4 | 1 | notch | |
| Oh my God I hate Macy's. I thought I should get that out of the way before you continue reading my review. Their clothes are just as cheap as what you would find at Forever 21, but at least Forever 21 charges the appropriate prices for what they sell. Here, you can buy a cheap, poorly made shirt for 50 bucks. Or, if you like, you can get a Lucky Brand shirt that Lucky Brand won't sell at their stores and pay 80 bucks for it. The choice is yours! Whyyyyyy do I keep coming back here?? Oh, yeah. My family buys us stuff at Macy's all the time and sometimes I need to return it. If you're lucky, you can find decent deals on shoes and kitchen stuff. That's all I've really noticed. For this Macy's in particular, the clothing areas are always chaotic messes and there is zero customer service. The shoe department is cleaner, but they get easily overwhelmed as they are short-staffed. The kitchen section is usually well-put together and easy to navigate and the customer service is the best here out of all the departments. The changing rooms are filled with crying babies that need their diapers changed and you have to fight with ladies to get a view of a purse you're not going to end up liking anyway. What a mess. Two stars because I've bought a lot of kitchen things here. | 2 | 2 | kitchen | |
| Went here looking for something on a Wedding Registry and to have them take off some items we bought at a much cheaper price elsewhere. The store was not laid out well and was not very clean and lots of the inventory was gone. The lady that helped me wasn't very helpful at all - she said she couldn't take the items I already purchased off the registry and she only looked in back for the one item I was looking for - she didn't even check in nearby stores. The Macy's Home store on Spring Mountain Road was much better. I will never come here again. | 1 | 1 | registry | |
| Never shopping at this location ever again! I do not recommend visiting this store. I went in to look for a ring I found online. The first man I spoke to had no idea what I was taking about. (I even showed him the ring online on my phone so he could search for it!) He didn't even bother to search for it on the computer, he just casually looked through the glass display and after looking through about 3 cases said that he couldn't find it so that meant that they didn't have any left. What the heck!? I then began to look throughout ALL of the remaining cases looking for the ring since he barely even helped me at all. After looking around aimlessly for a while, I was finally asked again if I needed help. This time when I showed the worker the picture of the ring online she actually went ahead and looked for it on their computer (which they should have done in the first place!) ---I later found out that this woman was a manager when I called the store to complain about my experience. After she found that they in fact did not have the ring in stock, she turned me over to a different worker. Before she walked away she clearly said to both me and the worker that I would receive free shipping and 25% off. After she walked away I was given the 25% off, but then charged $10 for shipping. I had already wasted a lot of time in the store so I agreed to pay for shipping and requested for it to be sent to my house. I then *clearly* stated that I wanted a size 7 ring. She charged my card and I left the store, already disappointed in the service I received. I arrived home about an hour later and checked my email for a confirmation of the purchase they had done for me. Once I opened the email I saw that she had ignored what I told her about being a size 7 and needing the standard ring size. My order was for a ring size 8, which will not fit my finger. Macy's also has a policy where orders online can only be cancelled or changed within an hour of purchasing. I had to then deal with customer service in order to cancel the order for a ring that I no longer wanted due to the problems I had just to get the darn thing! | 1 | 3 | ring | |
| This is one of my favorite Macy's in town. They have a good selection in most of their departments, or at least the departments that I care about which is usually women's clothing, shoes and jewelry. They also have great clearance racks with plenty of variety. Customer service is ok, I just prefer to shop at my own leisure and when I need assurance that I have someone ready to help me and that's what I get here. | 4 | 4 | departments | |
| I went with my mother yesterday &; it was horrible! I went wanting to buy a purse which I did end up purchasing but first we get there and there's two lady's doing who knows what but they tell us that another young lady will be right with us so we respectful and patiently wait. So we notice another lady and we ask her if she could help and she said yes and when we asked to see a purse she couldn't unlock the rack! She struggled for a while until she went to ask the lady that was supposed to help us first the lady wasn't much help because she had her own customer so we waited and the when we asked why it was taking so long she said they keys were missing... We saw her look and look but finally 20 min later the other lady finished with her customer and in 3 seconds she found the keys! SERIOUSLY?? The other lady didn't say anything and the young lady that was supposed to help us first took over and it went well from there. Overall I got what I wanted but after waiting for over 30 min just to make a purchase! I went in picked a purse and waited over 30 min.. It's ridiculous! | 2 | 1 | purse | |
| I wish it were possible to give no stars. I do not plan on going to this location again. My girlfriend and I were going out buying gifts for a baby shower. We were unsure if they carried diaper bags. We called ahead of time and some lady got on the phone and said yes it is on the 3rd floor. Needless to say, we go up there and no diaper bags in site. However we did find a few other things for the baby shower. The real reason for this rating is based upon the "customer service." I work in loss prevention for another store and have experience doing so. As we walked in, my girlfriend needed to use the restroom which was in an odd location on the 1st floor. As I waited for her to get out, I noticed that a female employee stared at me and proceeded to walk a good 50ft from behind the register to stand right behind me about 10ft away. I watched as she pretended to clean a rack of clothes. When my girlfriend walked out of the restroom we headed for the 3rd floor and I told her about the incident. She thought it was weird as well. Now up at the 3rd floor, we browsed around in the baby area. I felt someone staring at me and noticed that a gentlemen was half way across the area watching our every move like we were stealing our being suspicious. (Note that my girlfriend and I had no bags, purses, or baggy clothing whatsoever.) I told my girlfriend we are being watched again. She got upset but thought I was joking. As we made our way to the escalator, we passed the appliance area. The same gentlemen that was staring at me stood no more than 5ft away from us. We both had nothing in our hands. I looked in the clearance area of the appliances and the employee felt it necessary to walk right next to me, stand and pretend to look or count a display merchandise setup. My girlfriend stood array from me and watch the guy watch me. I felt extremely uncomfortable. I understand trying to prevent theft and being cautious, but I felt their loss prevention staff and employees were going too far. As my girlfriend and I were leaving, she even felt uncomfortable and was irritated at the actions and behaviors these employees were doing. Again, being apart of the loss prevention team, I understand how things work and what employees and customers do. But to make my shopping experience that uncomfortable was uncalled for. I hope this was merely an isolated incident and it doesn't happen to every customer who is a true paying customer. | 1 | 0 | girlfriend | |
| Worst experience at a Macy's ever. It's as if they would not even take my money. Okay, I chose a watch that was on a display table, it was to be a gift. There was no one in sight in the jewelry area, so I brought it up to the second floor. The woman at the customer service register refused to allow me to make my purchase. She sent me back down to the jewelry area to make my purchase. I went back down to the third level, where one woman was working. Unfortunately, she was dealing with someone who was buying a watch that needed to be sized. Now, there was myself and another gentleman who wanted to purchase something and be done with it. The woman working on the watch called for assistance. After about five minutes someone came over to ring up my watch. I am just wondering, what if I wanted something from each of the three floors. Would I have to purchase linens in one floor, clothes on another, and jewelry on yet another? Really? Makes no sense. Never shopping here again. | 1 | 0 | watch | |
| If you're a fan of Macy's INC brand, this is the Macy's you need to hit up. Confirmed by a manager there, this location at Fiesta Mall has the largest inventory and highest sales volume. I adore this brand because my entire wardrobe consists mainly of brightly colored retro-looking dresses made by INC that I can throw in the washing machine. Also, Macy's merchandise is constantly on sale and if you find something you like but don't want to pay full price for, just come back a few weeks later and you can get it 25-65% off. | 5 | 0 | brand | |
| I love Macy's stores but this poor thing needs a face lift...and a deep clean. Besides the fact that this location is stuck in a mall that's slowly dying, the store needs to be emptied and re-organized. If I can't make it to another location I'll stop here but I know I won't get the same variety I normally could. | 3 | 2 | lift | |
| A little unsatisfied with the selection but they did manage to have the steamer that I was looking for. Macy's is open until 11pm for the holidays, so if you desperately feel the urge to shop late, this is the place to be apparently. | 3 | 0 | steamer | |
| Saw the perfect Valentine's Day gift for my spouse, and trekked off to macy's to see if I could find it. Told the clerk at the jewelry counter what I was looking for, and after she reviewed the inventory, informed me that they were currently out of that item. Since she wasn't sure when they would be getting any more in . . . she suggested purchasing it on line. Not a rookie when it comes to ordering on-line, I decided that would be the best way to obtain the gift. Placed the order, paid for the express shipping . . . and here were are two days before Valentine's Day, and still no gift in hand. It has been a week since I ordered it, and the UPS tracking says that delivery should be tomorrow. After an hour on the phone with customer service to see what the problem with the express shipping was and could I get a refund since I seem to have been sent normal delivery . . . I was told that Macy's does not refund shipping fees, because once it leaves their warehouse, they are no longer responsible. Was instructured to contact UPS and complain. Whatever happened to customer service. | 1 | 1 | shipping | |
| My mom dragged me to Macy's the day after Thanksgiving.... NO!!! The crowds. My mom, YES....the sales. We got there at 5pm. Not a lot of people. She was happy that they still had deals. She bought a lot of Christmas gifts and saved too. I found a sweater for myself for $14.99 and then I have a $10 coupon. I paid around a little over $5. Sweet! Employees were hard to find in the store... | 4 | 2 | mom | |
| Today at this Macy's storewide clearance sale I found myself in a long line leading to a cashier/salesperson I recognized from previous visits. When I had arrived at the store first thing in the morning, I had been focused on finding bargains, but seeing someone who had always been particularly courteous and helpful in the past brought me up short with the human toll of this store's upcoming closing. After making my purchases, I looked at the receipt and hoped to find the cashier's name and a telephone number for a survey. No luck. I tried to find a manager in the HR department. No luck. All I could think to do was to go back to housewares and ask the salesperson his name, which turned out to be Bill. I hope that management knows what a valuable employee Bill is, and I'll hope to find him in the future in the Housewares Department of another nearby Macy's. | 5 | 1 | luck | |
| Weird to me that Macy's is closing. I personally think that it's located in a mall where there isn't a lot of people that can spend that kind of money. My boyfriend and I went here to check out all the deals but we weren't really impressed. Hopefully they'll have bigger and better sales later on but I did hear that this weekend was the last for all the sales. | 3 | 2 | weird | |
| I went into this Macy's due to a huge clearance sale they were having. Unfortunately, this location is closing, but I got some good stuff for a good price. | 4 | 1 | stuff | |
| This Macy's is going out of business, so prices were slashed 50-70% off "retail." However, when I checked the sale price against the Amazon price, the difference between the two was so slight I felt it wasn't worth it. I also noticed that the Macy's "retail" price was raised considerably compared to the Amazon retail price- very suspicious! We went to the rug section to browse the different sizes and styles, and the associate there had the gall to insinuate that I can't afford their items by saying that I shouldn't waste my time on the rugs further down the pile because they were more expensive. Based on my experience here, no wonder they are going out of business! | 2 | 5 | price | |
| Okay, after barfing all over my shirt following the Yelp event (I drank WAY to much!) I decided that mama needed a new shirt. I'm always impressed how service is just all over the place here. Sometimes it friendly and attentive while other times its some punk with his pants below his ass. Why do punk kids where their pants like that? Is it for easy access to their 'back door'? Yuck! Today, good service and great selection! Moma didn't find a shirt tho I can never leave here without getting a few new pairs of CK undies off the clearance table. Yes, I shop clearance and am proud of it!! | 4 | 3 | shirt | |
| This is one of my favorite Macy's on the planet. This is always a mandatory drunk-shopping spot with Brian and Forest. It seems that every time I go there everything in the store is marked down to a dollar. This trip was no exception...Forest found an amazing T-shirt and really awesome shorts which were both on sale. When he took them to the register it turned out that they were marked down another 50%. The cashier pointed out that he saved more than he spent. I started postulating that if we kept shopping we could actually eventually make money...I think she believed me. Going with my theory we shopped on. I found the most amazing and sexy pair of shoes by famous American designer and Project Runway judge Michael Kors. They have high heels, laces and lucite...sssssexy! Of course, they were on sale. I was trying to rationalize spending that much money (even on sale they were pricey) on shoes...took about 2 minutes. When I went to pay for them, oh yes, another 50% off. We made more money! If we keep shopping at Macy's we are going to become kazillionaires! | 4 | 5 | money | |
| Just when you thought you were clinging precipitously to the bottom rung on the social ladder, you drop in to the men's shoe department at macy's because your shoe blew up in public and find that there is, indeed, someone (well) below you on life's cruel hierarchy. enter "d" (I think, but you'll recognize him by the fact that he looks like): a native american clark griswold, except six notches more clueless-looking. Poor guy. About me: I really don't have much patience for dumb people, no offense. So when someone has been dealt such a pitiful hand in the intellect category that I actually feel sorry for them despite their idiocy, that person truly has it rough. Now my wife, on the other hand, she wanted to slit this guy's throat. I only pity you all for not knowing her well enough to know just how comical and dire that is. So my shoe blew up in a particularly embarrassing fashion as I was leaving work today. We went to Macy's because I had a gift card. Usually the department store men's shoe section is exactly the place you go when you're looking for a rancid smattering of riff-raff and retreads (no offense), and "d" fit the bill here with his black levi's and black t-shirt for a work uniform. so there's a sale and i ask if they have this one shoe size in a 13 (yes, it's *huge*). clark comes back and says no, they don't, but they do have it in an 8.5 or 9.5. Great, I'll take a pair for my invisible midget friend here. Meanwhile, some young michael jackson knockoff comes in and asks "d" if he can show him how to tie a tie. not shitting you. so i ask "d" if they have this other shoe and apparently they have it in a 12. I ask: "do those shoes happen to run large at all?" Him: "Um. They come in up to a size 13, we just don't have it." Right. I make a sufficiently pained expression and say that i will try on the size 12 just in case. Before he gets to getting me the size 12 shoe, he starts tying the tie on this waifish, pubescent kid who can only be conflicted in all the most crucial ways, including how high on one's ass pants should be worn. My wife seethes at this, because he just stopped helping us to work on this other guy. She wants to leave and go to another Macy's. I opt to just pick up my next potential purchase and bang the soles together, to her immense consternation. So she goes on and walks around because she can't handle this guy's impudence. I decide to walk over to where the blind is leading the blind and leer, just to get my point across. It ultimately works. I get my shoes. That's most of the story. Except that while I was paying,"d" asked if I was thinking of upgrading my wardrobe anytime soon. Humility, to be sure. (Wife: "I was kind of angry. He just kind of left us there and started helping someone else, like we were nothing." As you can see, she is worked up.) | 1 | 8 | shoe | |
| Absolutely the WORST customer service experience, on multiple occasions. I thought after the 1st time, maybe it was that person or that department. Nope. just went in for my 5th time since moving from Chandler to Down Town Phx. I WILL not be back. ever. period. This location is Terrible. Ive never written a bad yelp review, until now; nearly 12 hours after going and im still PO'd. I'll save the extremly long review because this macys doesnt deserve the time of day, nor anyones hard earned Money. Go to Biltmore or Chandler Mall instead; or Nordstroms. At least they understand our money keeps them employed. | 1 | 1 | chandler | |
| Although this experience in the furniture department stared back in the beginning of December the saga has not ended as of yet. It began when I decided on two bedroom furniture pieces that I decided to order because of a sale. Note, I've never had an issue with any past orders. We split the order, as I paid for one piece with my credit card, and the other with cash. One piece was stated that it was in stock ,and the other would need to be ordered. I received a call that the orders were ready for delivery about six weeks later. Because of a move, I ended up I rescheduled the delivery to my new place. This is where it goes down hill fast on a sled--yikes. I had a move in scheduled on Saturday to my new place by 9am. Two days before the delivery I receive information the window is from 815-1015am. I called customer service to see if I could be moved down the delivery window, as I would not be able to have access to the new place until 9am. I was told no I would have to reschedule. This cost me an additional days rent as I did not want to reschedule. So Saturday morning arrives. The delivery men were friendly, and told me I needed to take a look at the items. Multiple issues--one piece was a different color than the other. The item that was the correct color had been damaged in shipping and also had a factory defect in it. So the delivery men told me that Macys would call me. Me thinks not- as this delivery experience was leaving a terrible taste in my mouth. I showed up at the store next day asking for a department manager. I then had a useless associate say she could try to help, and then when I described what had taken place she stated she could not. I went to another store to look at other pieces, as I figured it could only go further south. I found something at Z Gallerie and then went back to Macys to talk with the department manager. I was told if I wanted a new shipment it would be another 5 weeks, but was not offered any concessions due to their error. I was also told I would have to wait 2 weeks for my cash refund. I received a call from the manager that they cancelled the ordered on the 7th and my refund was processing. I called today the 17th to customer service and was told my check was sent 02/10 from Florida. Disgusting. I don't think I will be doing business with Macys furniture again and if I do, it will only be on credit or debit card as my credit card was not charge for merchandise not received. Macy's you've dissappointed me and you lost $1400 in furniture business. | 1 | 0 | delivery | |
| HORRIBLE! AVOID AT ALL COSTS!!!! I bought a $600 ring for my girlfriend and was told that resizing the ring was including in the price. When she tried to get it resized a week later, she was told it would be an extra $40. I asked to speak to a manager as I was previously told this service was built in to the cost I had paid, and I was told a manager wouldn't be on duty for another 4 days. 1) What kind of department store has a manger only check in once every four days, especially considering this was a Saturday when I visited!?! 2) What kind of cheapskates nickle and dime you over a resizing fee when you spend $600 on a piece of jewelry? 3) What kind of idiots make you wait 30 minutes to see a mid-level manager to tel you to wait to see an upper level manager when they feel like coming in four days later? Previously, I bought all my jewelry from Barneys or Nordstrom. I have learned my lesson from buying from places like Macys, and will never make that mistake twice. TJ Maxx has better service than Macys. | 1 | 1 | manager | |
| This is a fantastic location! I am writing this review based on the Men's Wear department. Absolutely amazing. Recently, I started a new job, and it was time to get a new wardrobe. I came into some cash, so I figured why not splurge a little. I bought a suit, some slacks, and a bunch of dress shirts in this round of shopping. The remarkable note here is that the staff is VERY friendly and HELPFUL. They aren't just cashiers. They know how to properly measure you for your clothing, make recommendations on what looks good, and give you suggestions on what is properly fitted and what isn't. I nearly bought a jacket that was two sizes too big because it felt "comfortable" and it was my old size (thank God I've been working out". The new jacket size actually is WAY more flattering and I look like a G in it. Helpful tip: If the sizings work for you, buy as many of the DKNY and Calvin Klein dress shirts as you can because these designers tend to keep changing their cuts. Dear Men's Wear Department at Macy's Fashion Square: You've always got a customer in me. | 4 | 0 | jacket | |
| Having spotted a $28 Dior Addict (Stiletto... a word that sounds sexy, yet dangerous... recall Fonda's Single White Female) I really wanted days ago at Sephora, I decided to check out two department store makeup counters to see if they were offering a "gift w/ purchase." (Turned out that the "gift w/ purchase" promotion will not be offered till September.) Macy's turned out to be my first and my last stop that day due to time constraints, the way I was treated, and the fact that the Macy's rep behind the Dior counter quoted me a lower price for the lipsticks I wanted to purchase- I was going to buy at least two ( Stiletto and Envy), and I also started looking into the $30 Rouge Dior colors and the $34 Serum Rouge selections. Since I am not fond of returning tainted lipsticks, I proceeded to sample some of the testers using the disposable brushes they have for customers to use. It wasn't long before a woman permanently parked herself behind and to the right of me where I could see her. Even though I greeted her a nice hello and continued to sample colors, after awhile, I felt so uncomfortable, that I decided I'd just stick to the two choices I initially made, since I can always come back if I ended up liking the products. The original rep rang my purchases up, and the total was higher than I estimated it to be. I asked her why, and she said that she'd looked at another product's tag when I had asked her earlier for the price. Since it was only a few dollars, I decided I'd let it go, and left Macy's. I returned to Sephora a few days later to restock on Clinique colors that I love. I always buy three or more of these at a time to eventually replace the almost-new ones I have already, since the bases fall prey to Arizona's heat and break off. (I don't have the patience, nor the time, to save these broken pieces in pots and apply them on w/ lipstick brushes. I wish I did, for I would then have the extra cash to spend on my other hobbies of dining out and watching movies at Camelview!) Anyhoo, I ended up buying five colors, which amounted to around $77, including tax (three for me, and two to gift Mom w/, because I like her). See Macy's? If you didn't make me feel like I was a marked crook by sending your guard, who was ready to jump me at the slightest move, I'd have spent so much more money splurging on my favorite makeup items at your counters, rather than at other stores. I'm not even pondering on how the rep mislead me by quoting the wrong price-- OK I will... How could she do that when I specifically gave her the product's line and color to look up? Nevermind. I'm making it a point to boycott this particular location. Should I ever want to buy anything from a Macy's, I'll either go to the one in Chandler, or to another state even! Perhaps I'll just spend my money at Dillard's and Sephora. | 2 | 7 | colors | |
| Okay, our furniture hunt has taken us to the Macy's at Scottsdale Fashion Mall. We have been trudging thru isles of leather, wood and microfiber looking for the perfect sectional. This elusive piece has been just out of reach until we found it at Macy's Scottsdale. It was in sight, just a few paces behind a couple of Italian Recliners. Our guide Randy helped us pass on a couple of sofas that didn't make the cut. Finally, we had our sofa! Wait, Randy who was the perfect guide tells us we had to wait 3 months till this prize kill would be ours. Backordered! All fun aside, Randy was a great sales person and we probably will wait the 3 months on this find. If you are looking for great furniture at very competitive prices give Macy's a try. With all the stores we visited I would say Macy's had the better selection and prices that worked for us. | 4 | 2 | guide | |
| I love finding deals. I am a shopper after all. I like that this store is always full of great offers for a lot of items. I love to wear dresses and it is so easy to find a few at great prices. I ended up buying 4 dresses last week. They were so cute. Customer service has always been pleasant. Maybe because they see me there a lot, and by a lot I mean at least once a week. Now that the twins are a little older, it seems I get more free time for one of my favorite hobbies. Yikes, I don't think my hubby is going to like it. | 4 | 2 | dresses | |
| This Macy is HUGE with multi-levels and lots of stuff, but I just did not find anything that I would purchase. Been here several times and nothing. I maybe just love the Biltmore's Macy's more. ??? | 3 | 4 | multilevels | |
| So many negative reviews! I just recently moved and got a raise so I went for a little spree. Got myself a new suit and what can I say, Cynthia in the Men's Wear Department really knows how to put a tie with a shirt with a suit. Extremely helpful and offered plenty of recommendations. Got some new cologne, bath towels, and I was set. Important to note that there are always great deals abound, so unless you're looking for a Hugo Boss suit at Neiman Marcus or Nordstrom this is the place to be for designer brands at a bargain! | 5 | 0 | suit | |
| This would be a 5 star for the Home dept but the other depts bring the rating down. I usually have pretty good experiences in the Home Dept at Scottsdale Fashion Square, people are very helpful and will work with you if you have coupons. However, I must say the women's/misses dept customer service is not the same. I was making a purchase of several blouses, all on clearance and a very good prices only to have one of the blouses ring up as zero - it was no longer a stocked item so the price was not registering. When I asked the sales clerk what was up she responded that she would fix it so the sale and clearance price would be applied. She ended up taking another item that was $6 dollars more and ringing it up 2x saying that after the extra % off if would be cheaper??? I don't think so, she started tell me that she was doing me a favor and I really was gettting a deal. My biggest pet peeve is how can anyone in retail not know simple percentages i.e. 10%, 20% 25% etc? I ended up walking out and sadly have not returned since then. Biltmore Fashion Square has fabulous clearance as well but I can honestly say their staff is not helpful at all. And since the Biltmore is a Dog mall, they allow snippy women with their snippy spoiled dogs run around and bark and snap at children. | 3 | 0 | blouses | |
| Macy's is a store that I really love. There is something about this one that is not quite there though. We came in to get my boyfriend some dress shirts. Looking for white Dress shirts and ones not made in China. We had first gone to Nordstrom. I was shocked to see that almost every Man's Dress shirt in Nordstrom's was made in China. So to Macy's next. This Macy's is located in the Scottsdale fashion square Mall. We found a very lovely woman who was willing to help us in the Men's Dept. She found us 2 very nice shirts. Both exactly what we were looking for and the other thing is they were both on Sale! What more could you ask for . We were both very happy. It was a good day. | 4 | 5 | shirts | |
| Love that it's open till midnight for last-minute shoppers like me. | 5 | 0 | midnight | |
| good prices and location | 4 | 0 | prices | |
| I'm so unbelievably annoyed with Macy's. Particularly this Macy's and the absolute lack of knowledge by their sales people. You would think people dealing in fine jewelry would know what the F they're talking about. My mom bought me these diamond hoop earrings for Xmas and I took them to exchange for a pair of diamond earrings. The sales lady was nice (kinda pressured me..but in a nice way..she dealt with all my going back and forth). Ultimately, I opted for some diamond earrings that were on clearance (they were still $400 so it's not like I'm not droppin bills). The lady convinces me to buy the extended warranty specifically saying that it covers my earrings being converted into screwbacks - a necessity for earrings. So I finally said okay. I told her I'd bring them back to get them done since I wanted to wear them on New Years and my bday. So I take them in last week and the ladies working the counter were nice enough to help me out. I'm pretty sure she even confirmed that my earrings would be taken care of FREE of charge since I already purchased the extended warranty. Fast forward to today. Joyce calls me (I'm not sure if she's the one who took my earrings when I came in to get them serviced) to tell me she has an estimate. What? Estimate for what? My earrings?!?!?! Well apparently Macys will only cover the screwbacks if the earrings are over $1,500. Why the F didn't anyone tell me that before? So no. I don't want to pay $130 for my earrings to be serviced. I'm sure I can find somewhere far less expensive to get them done. Oh wait, so now I'm not going to have my earrings back for another week. FUCKING A. I'm beyond irritated. Macys has been steadily declining over the years and this has just been the icing on the cake. This is why I will always shop at Nordstrom. Their customer service is far beyond any other major retailer. Macys can keep their stupid sales and their stupid customer service. I'm over it. | 1 | 2 | earrings | |
| I am torn on what rating I should give this petite Macy's. You see, back in the day we had so many choices among the big department stores: Goldwater's, I. Magnin, Marshall Field's, Filenes, Bullock's, Bon March̩, Abraham & Straus, and John Wanamaker's. These are some great names, who are now all gone, replaced by a super store called Macy's. At Fashion Square, we have Dillard's, Nordstrom's, and Needless Markup (er, Neiman Marcus). They are the best of the remaining big box retail anchors. Macy's to it's credit, has the size to squeeze suppliers, offering some good value to consumers. But Macy's is a shell of it's former self. Thanks to the bankruptcy in the early 90's, it began a consolidation phase into one brand. It also brought about a bland homogeneous sameness. I miss the old brands and the former Macy's. But the new one has some good prices and occasionally a great sale. So, if do don't mind the same old same old, then this is your place. Somehow I remember Sears, Roebuck trying this a while back.. But as friend Teresa S bemoans: "There is something about this one that is not quite there..." I would agree. | 4 | 14 | anchors | |
| My issue is not with the store itself, it's mostly the associates who work in the cosmetics and fragrance section. I appreciate good customer service, don't get me wrong--It's just that I can't tolerate being there for more than 5 minutes since I will inevitably be approached at least 2-3 times by different associates. Also, it seems as if they get annoyed when you take a little longer to make a purchasing decision. I don't typically shop at Macy's-it's not really my thing but I do love high end makeup and fragrances. Unfortunately, I won't be returning here due to the overbearing sales associates. | 2 | 1 | associates | |
| Compared to other Macy's, this one is super fancy and has a great selection of clothing. | 5 | 0 | clothing | |
| I love the Clinque counter at this Macy's! The selection is wonderful and the customer service is A+ I go to this location frequently for make overs, they have some talented people (I go to Hannah and she always make me beautiful and makes give me helpful make up tips!). Best Clinque I've ever been too! | 5 | 0 | clinque | |
| This is our go to shopping location for clothes, shoes and housewares although we rarely, if ever buy anything that is NOT on sale. If you play your (discount) cards right, you can walk out of here with literally hundreds of dollars of savings. Between Macy's rewards (earned in $25 increments) and regular periodic discounts up to 20% just for using you Macy's charge card, it's almost impossible to pay full price for anything. We have purchased lots of clothes for the entire family from dress suits to bathing suits, lots of women's shoes and a fair amount of stuff for our home. I we purchased a heavy and stylish set of flatware service for 12 recently and got it for around $30 . . . cheaper than Walmart but way better quality and looks. This isn't the biggest Macy's around . . . the one at The Biltmore Center may be larger and it's a mere speck compared to their main store on 34th St. in mid-town Manhattan which is a shopping experience unlike any other. But this location gets the job done. If you can't find your size, simply bring the item to a sales associate who will happily check their computerize inventory to see if it is available either there or at another location. I give Macy's overall 5 Stars. I gave this location 4 stars because it is a bit smaller with a limited inventory but don't let that stop you from becoming a devoted and loyal Macy's shopper. | 4 | 0 | suits | |
| Smaller for a Macy's but they have plenty of good brand names to choose from and the store is clean. Great shoe section! They are located in a decent spot within the Scottsdale Fashion Square mall, which makes this store go up a notch despite it's smaller size. | 3 | 0 | notch | |
| Labor Day weekend my husband and I stopped into Macy's and I instantly gravitated to the women's shoe department. They were having a great sale (80% off!) and I fell in love with a pair of white sandals in the sale section. I took the lonely sandal to the register to meet its match and purchase my great find. After about ten minutes the associate came out from the back to tell me she couldn't find the other shoe. I was bummed, but she took my name and number to call me if they found it. I went home and looked up the shoe on Macy's website, but it wasn't on sale, so I decided not to buy them. Fast forward a month later to yesterday. I received a voice-mail from Hando in the shoe department and they found the missing sandal!! I went right over to Macy's to purchase the sandals. The woman at the register was the same associate that had searched for the other sandal and remembered me. They honored the 80% sale price from Labor Day and I was ecstatic! It just goes to show that Macy's shoe department has great customer service. Even when I had given up on the sandals, they kept searching! | 5 | 0 | sandal | |
| Avoid this Macy's location! Was in the dressing room with my wife and daughter just minding our own business when a store employee named LESLIE came in and interrupted us with a rude condescending voice telling us that men were not allowed in the women's dressing room. Normally I'm fine with any store policy, AS LONG AS THERE IS A SIGN SO THAT I KNOW IT'S A WOMENS DRESSING ROOM! Since there was no sign, I figured it would be ok. The last thing I need is a rude employee giving us a hard time because of their lack of competence. Long story short, the wife and I left our items we were going to purchase and walked out of there. Will not be going back to Macy's. | 1 | 0 | dressing | |
| I absolutely LOVE shopping at Macy's when I'm in the US! They have a great selection of brands, and I always seem to be able to find a good deal. For women, they carry designer labels like Michael Kors, Calvin Klein, INC, Rachel Roy, Paige and more. A fantastic place to shop for home goods and formal dresses as well. Comparing them to a department store like The Bay in Canada, they definitely have a better size and brand selection, and overall provide excellent service. For Canadians: If you go to Customer Service or tell them at the cash register that you are visiting from out of town, they will ask you for ID and give you another 10% off! This cannot be combined with other offers if you watch the US newspapers for coupons. | 4 | 0 | canadians | |
| As far as Macy's stores go, this one was pretty average. The store was clean, but I always feel as though the sections are overcrowded. There were several staff members working, although we never spoke to any of them. Macy's does not really seem to fit my style type or my desired price point, although I'm sure there are many people that love it. They do have some clearance racks, but it's hard to justify paying clearance price there when I can get something similar that I love for cheaper at another store even at regular price. | 3 | 0 | price | |
| This is my favorite department store. Lots of space. Friendly staff. Clean restrooms. Found what I was looking for. | 5 | 0 | restrooms | |
| Macy's always have great sales going on. I love this particular store; especially the cosmetics department. I went in shopping for a brush-on lip gross instead of a sponge-tip application one that comes with most lip glosses. I started at Estee Lauder's counter. They didn't have one. The Estee Lauder beauty consultant walked me to another counter, introduced me to the beauty consultant, but counter didn't have the gloss. The consultant of that department walked me to the Dior counter, introduced me to the beauty consultant there...finally, I was able to get a gloss with a brush-on applicator. Talk about going above and beyond! I went back to the Estee Lauder counter and purchased the new Pleasures Flowers fragrance just because the consultant was pleasant. | 5 | 0 | consultant | |
| This is my home shopping spot everywhere from clothing to pants and to shoes. They always offer the best price and service. Definitely a place to check it out and they will try to price match if you bring other stores' ads to them. | 4 | 0 | ads | |
| Anything and everything you would need for fashion. I like how they are always good coupons and sales. The one in Manhattan is pretty historic, so even if you're just window shopping good place to check out. | 4 | 0 | window | |
| I signed up for their sales texts alerts. Worst decision ever. I love macys and their epic sales. Especially accesories. | 5 | 0 | accesories | |
| Have found the Christmas Day circular to be very misleading. Came in early looking for watches. The 50% watches that were advertised is a remarkably small group of really ugly watches. The ad made it seem as if all fashion watches were on sale. They didn't even have the advertised Bulova in stock. Can you say bait and switch?!? Had more respect for Macy's before but not now. Very disappointed in the misleading ad and sales tactics. The sales associate was willing to " honor" the ad by substituting a Seiko for the advertised Bulova. Truly bait and switch. | 1 | 0 | watches | |
| you have about an hour between your last meeting and your evening of high-stakes blackjack with your asian business partner. while you're hurrying back to your hotel room to change, your heel breaks. under ordinary circumstances, you might just substitute a pair of flats. (well, i probably wouldn't, since I don't own any flats, but someone else might) EXCEPT that you are a shoe designer and you're meeting with the head of the biggest shoe factory in the world, who is taking you to dinner. so showing up in less-than-fantastic shoes is not an option. a 15 minute stop in Macy's produces the most glamorous, silver-and-black-dripping-with-rhinestones stuart weitzman stilettos, that are 1/2 OFF (!!!), meaning they are 1/18th of the price of every other pair of shoes on the strip. and with what we won at blackjack, i could have shopped at Chanel! | 5 | 1 | blackjack | |
| Macy's Tip - Visiting a Macy's out of town? Go to gift wrap and pick up a visitors pass that can save you an additional 11%. If you find the good sales people they will combine coupons and do magical things. The Macy's Mens section at FSM is decent although it does not compare to Orange County, SF, or NYC. Macy's has a great return policy for their card holders as well. | 4 | 1 | county | |
| I'm a Macy's snob. Rightously so, my mom works at Macy's and probably one of the better ones too! (screw the SF one, its all about Pleasanton!) I came here looking for booty shorts, no such luck. Their clearance racks were tiny in comparision to what I am used to over at P-town and their customer service was down right rude. I'm sure in a pinch this place would do, but I just couldn't find what I was looking for here. | 2 | 0 | comparision | |
| Nice store. Good size but when I went there. The department seemed messy. Especially in the junior section. Not many selections. The only good thing is that it's better than up north and my boyfriend bought stuff he loved and had in stock. | 2 | 0 | north | |
| Marshal was awesome in Men's clothing. Very helpful and the nicest Macy's employee in 20 years of Macy's shopping. | 5 | 0 | marshal | |
| When you are running low on underwear in Las Vegas, go to MacY's... with minimal fuss, I found 4 pairs of Calvins and took them to the till. The very friendly sales assistant not only gave me a voucher to get money off my undies, she gave me a very friendly, motherly lecture about staying hydrated in the Nevada heat. Awwww bless her! | 4 | 1 | calvins | |
| On sale on sale on sale almost every single day... This is the first place for most ppl shopping IF you are looking for something $ (inexpensive). Also, good servie on return even if you bought on web. Cool cool cool... I got my mom's ring last year, it was very good price + extra discount + 20% off = much much much much cheap than any of other jewelry stores! And shoes, and cosmetic, and clothing, and ect... :) | 5 | 5 | cool | |
| What the hell, Macy's? Now don't get me wrong, I love this place usually, but today was a human car wash of terror. Sunday afternoon and it was packed as hell and really gave off the air of hysteria. When you first walk in, my mom and I had to hang an immediate left to make sure we weren't accosted by many people handing out loads of perfume samples. Since my mother is an asthmatic, this is not a good scene for her to be in, and since I could really give a flying frog it was not a good scene for me either. We headed to the women's department to try and find her some jeans, but it was ridiculously unorganized and we couldn't find hardly anything. Not only that, but after 10 minutes of wandering aimlessly on the first floor we couldn't find ONE associate to even throw us in the right direction. Not okay, especially when it is as busy as it was. In the past I have liked shopping here since they have some really good sales usually, and have held special events, but overall I think I would avoid this specific store like the plague. Not worth the headache. | 1 | 4 | scene | |
| This 1 star rating is only for the MAC part of this Macy's. MAC @ Macy's: If you have somewhere special to go to and you want your make-up done. Please please DO NOT get your make-up done here....!! at least not with the kind of big make-up artist who's kind of bubbly that works here. I had a really bad experience here when i got my make-up done for high-school prom..whiiile backk. but she did my make-up and told me it was a "surprise" until the end, i chose my eyeshadow but when i saw my face it was filled with foundation that was wayy darker than my skin tone and my eyeshadow was kind of a mess!! this put me to tears considering that i was going to take pics 2 hours from that time.. I completely took it off when i got home and re-did my make up=(. so PLEASEEEE if you want to experience having your make up done by MAC makeup artists PLEASE do me a favor and go to Nordstroms or Neiman Marcus. going to MAcys for MAC was a nightmare! | 1 | 2 | eyeshadow | |
| Nice store, a very typical Macy's with good sales people to assist you. | 3 | 0 | nice | |
| I got my make up done at the MAC counter. I had it done by Valin, sorry if I mispelled your name. She was very communicative and very good. I am very meticulous when it comes to my face and she was very good about it! She said it would be flawless and it was!!! Thanks again!!! | 5 | 0 | valin | |
| One day on the way to work, I noticed that my zipper on my pants was no longer functional.... a quick fix solution led me over to Macys at The Fashion show mall... Its everything you expect from a typical Macy's.... However.... the guy working in the Mens Suits area either, really hated his job or was having a really bad day because good customer service does not include sarcastic un-witty remarks when asked a simple question about a bottle of water. I tend to shop in more high end shops lately and have come to get used to complimentary bottles of water while shopping... I asked if I might have one of the bottles of water I saw next to the cash register cause, after all, it is a desert out there and I was trying to be water smart with my hydration.... the gentlemen proceeded to get really snooty with me and say "its a dollar fifty" I said, really? (because I was unsure if he was joking... his snooty remark caught me off guard) and the sarcasm increased 10 fold.... "REALLY" complete with eye roll... I am not saying he should have given me the water.... but, water without Sarcasm is always better.. Overall the store was any other Macys from what I saw... But I know I will not be returning the mens suits area anytime soon...... | 1 | 1 | water | |
| Macy LV I love you because you have MAC makeup :) and a great selection of watches. If I ever need to replenish my MAC makeup collection or pick up a watch to add to my collection... you'll be on my hit list! Note to yelpers: they don't size watches if you didn't purchase it at their store. | 4 | 1 | collection | |
| I would usually never write a review on a Macy's but I felt compelled to do so because this is far and away the best Macy's I have ever visited. Trust I have been to tons!The salespeople there were so friendly and helpful! They had an amazing selection. The shoe section was out of control busy but the salespeople were working their butts off to be helpful to people.I will go back here next time for sure! | 5 | 0 | salespeople | |
| All Macy's are not created equal, but if you are in Vegas, it's worth it to visit this one!! Also, go to the Visitor Center (downstairs next to MAC), and get a Visitor's pass for 10% off all month!! :-) | 4 | 0 | visitor | |
| If you're a visitor, don't forget to stop by the visitors center (located first floor by the MAC counter) to get your 10% off shopping pass!!! While I didn't walk around this Macy's much, I did takea quick look around the makeup area. I was pleasantly surprised to see that this Macy's carried several lines you won't necessarily find at all Macy's, such as Philosophy and Chanel. Definitely a good stop to go to if you aren't interested in walking over to the large Sephora down the street. | 4 | 7 | philosophy | |
| On a quest for a dress to wear to Lisa L's wedding, Macy's was one of the options I figured would come through. They carry my favorite dress brand, BCBG, and I've had success dress shopping at Macy's back in Houston. This Macy's, however, was awful. The store was a mess and the layout was so bad! I was stressed out just walking among all the racks of ugly disheveled clothes. The "social dresses" section was a cross between a second hand prom dress store from the 90's and a drag queen outfitters. So.Many.Sequins. Yup, officially worst Macy's I've ever experienced. Not a place I will return to! Dillard's is a far better "mid priced" department store at Fashion Show. | 2 | 3 | dress | |
| Disorganized racks, unfashionable clothing, and incompetent/ill-trained employees who just don't give a damn. Not much difference from the other Macy's branches I've had the displeasure of visiting. I did see a cute Rachel Roy top, but that's far from enough to save this place. | 1 | 0 | branches | |
| I like Macy's and sad there isn't one in Canada so I make a point of visiting one when I go to the States. I had a 10% visitor coupon, coupons for being a Macy's credit card holder, and they were also having their one day sale so I was excited to find great deals. There is a lot of stock in this store including a floor dedicated to women's clothing, and half a floor for men's clothing but I still found it difficult to find something of good quality and price to buy. When I went to pay, they didn't accept my Macy's credit card coupons or the 10% off since some of the items were already on sale. I guess I should have read all the fine print but I didn't think the deals were really that cheap. This was probably the most disappointing Macy's visit I've had. Next time I'll check out the outlet stores instead. | 3 | 0 | credit | |
| I'm a fan of Macy's and I'm a fan of this Macy's in particular. They have an amazing shoe department, larger than most because it's on the strip and is fully stocked for high traffic and tourists. When I'm in the market for shoes, this is the place I come. They have a huge selection of clearance available on a regular basis, which I love. I don't usually come to this location for anything aside from shoes, accessories and jewelry, but their selection is pretty good for just about anything you're in the market for. | 4 | 2 | market | |
| The bathroom needs to be clean.. I am very desappointed with Macys in Las Vegas. They need to take care of the bathroom. Every time I go to Macy's and I have to use the bathroom, I can not believe how bad odder and how dirty the bathroom looks. MANAGERS!!!! PLEASE HAVE YOUR PEOPLE TAKE CARE OF THE BATHROOM. | 1 | 0 | bathroom | |
| So, in my continuing saga to find a wedding dress. I thought I will follow the advice I was given (the YS, still being very patient) and go over to Macy's. We went in and they had very many white as well as many other dresses in stock and I found a few (no sales staff to be seen) and went into the dressing room by myself to try them on. Well, the sizes weren't quite right so I got dressed and went back out and got some different sizes. Well, in the meantime the room I was using was full and I had, had trouble zipping the zippers on the last dress so I selected a room that had some clothes in it (that normally happens so I didn't think too much about it) and asked the YS to come into the room to help zip me as I was getting no help from anyone else. Well, as we shut the door, a staffer who apparently was originally from Russia, said with quite an accent ,no that room is reserved you can go over there and pointed to another side where there were more rooms and then said pointing to the YS you have to wait outside. So, I was steamed at that point and went in to try it on. I didn't love it and even if I did I didn't want to give them my money so I hung it up and walked out. I won't be back. | 2 | 1 | room | |
| I was so impressed by this young lady that I had to write a quick review -- if you're ever in the Impulse department and need any assistance whatsoever, Raven Smith is a phenomenal saleswoman and will absolutely exceed your expectations as it comes to making sure you leave happily and confidently with what you came for (and possibly more!). She really was exceptional! | 5 | 0 | smith | |
| This place is an unorganized stye full of lazy unmotivated people. In my visit I overhead salespeople at the register in the INC area saying the won't ring up anyone, I saw "customers" painting their nails while sitting down in the store like they are in their living room. I had a backpack on as I'm a tourist and wanted to be comfy and have my water, etc and this lady in the women's dept was making herself way to visible and fake which resulted in us feeling like she thought we were shoplifters. WTF peoples purses these days are just as big as a damn backpack! The only redeeming area of this store is the shoe dept where the selection is great and the people actually seem to want to work. | 1 | 1 | backpack | |
| To all the men: GO HERE FIRST IF YOU ARE PURSE SHOPPING WITH YOUR WOMAN. Save yourself hours of walking- everything is right in one place! | 4 | 0 | hours | |
| ***This Macy's (located in the Fashion Show Mall) is nice and they have a big selection; at first, I thought that this Vegas location was more expensive than other Macy's locations; however, after visiting a LA Macy's recently, maybe their prices are competitive; still, it might be more worthwhile to check out some of the smaller and harder-to-find shops in this very big mall*** I am not sure what the parking situation is, but I imagine they have a structure that offers free parking. | 3 | 11 | parking | |
| Oh how I love Macy's ! And oh how my Macy's charge card loves me! Tons of clothes to try on. Zillions of racks of bargains & sales o plenty ! Cosmetic counters featuring Gift With Purchase ( how did iI forgot to go get mine ?? I guess all those racks of clothes ! ) I came to this location 3 or 4 times. I always left with a bag or two of clothing. Please Macy's ! Come to Canada . My Macy's card and I await ! | 4 | 0 | zillions | |
| I try to not leave one star reviews but really, this was awful today. Someone had vomited in the bathroom, another stall had overflowed and someone tried using toilet seat covers to mop it up. Trash and water everywhere. WhoTF pukes in a Macy's in the middle of the afternoon? Then outside in the store was a litany of disorganized racks, picked over shelves, and unhelpful, sad, sad salespeople. I usually like Macy's and feel it is a pretty good line if stores in terms if products and services but I felt completely overwhelmed by the disgusting bathrooms and the horrible sales staff. Henderson's is 10x better. | 1 | 1 | litany | |
| This Macy's has a much larger selection than your typical locations in the LA area. But because it's smack dab in the center of a tourist trap, it's also really busy. Granted, the associates are gonna be really busy, especially when there's language barriers with some of the tourists. But some associates, and even some red-badges (Macy's speak for managers) didn't even bother acknowledging some customers. One associate only asked me if I needed help after I had asked him where the INC section was at. It was still a pleasant experience though because 1) of the huge selection 2) it was a nice escape from the blistering heat and 3) one associate was genuinely nice and helpful. | 3 | 0 | associates | |
| really good experience of shopping anything you wanna try little better quality. They have huge variety of cloths shoes and any other goods they sell. | 4 | 0 | cloths | |
| What can I say about Macy's? Probably one of the few department stores from my childhood (Emporium Capwell's, Mervyn's, Montgomery Ward- all gone; there's still Sears, but the general style of clothing is a little outdated compared to Kohl's or even JCP) that I still like going to- why didn't I write up a review a lot sooner?! Had a birthday gift card burning a hole in my pocket, and wanted to get some makeup goodies at the MAC counter. And that is exactly what I did, yes, ladies, the Mac counter takes Macy's gift cards. Used a gift card here twice, in fact- had one earlier in the year (a very convenient location from work to home- closest one to home, actually). Not the biggest Macy's store here, Meadows might be a tad bigger, with 3 floors, but I prefer this one to the one at the Galleria in Henderson- my least favorite Macy's store (don't think that this one has a MAC counter either, because the MAC counter is in the Dillards across the way). The most frequented Macy's store for me is at the Boulevard Mall- love the jewelry counter's clearance racks. Getting back to this location, this one does have a nice cosmetics counter, shoe department, and a MAC counter. Supposed to be opening a Macy's Men Store sometime but I've seen the sign up forever. Macy's always has one day sales, and coupons (savings pass) in the newspaper or online. And Macy's always has styles that are current and relevant. I really like the Macy's stores in Oahu too, BTW. | 4 | 0 | counter | |
| They have a amazing shoe department, the customer service in the ladies section is amazing. 5 stars | 5 | 0 | ladies | |
| I've been to Macy's before. Great store; for some reason this particular store was full of ignorant people that had no idea what they were talking about. I bought a very nice $100 dress shirt and a $50 gift card, they were in a Macy's bag, I turned around a couple of times looking at things and next thing I know my bag was gone. I realize this was partially my fault for not watching it more carefully. My fianc̩ and I asked around - maybe it was in the lost and found? 2 people didn't even know they had a lost and found, 2 more ladies called down there and they said they would call back. After 30 minutes of waiting for them to call back, a lady took us to security who told us to go to lost and found. We went to lost and found and they took us to another lady and told them to call down. After being there for an hour and fifteen minutes a man came up and said,"if they haven't called back by now, we probably don't have it." Probably? Well you could've told us that before we wasted an hour of our lives. We left empty handed, and won't shop at that store again. | 1 | 0 | bag | |
| My partner took me shopping for my birthday at the new Macy's Men store at the fashion show mall. I love visiting new department stores because everything is so new and clean. The cashier gave us a 15% discount for being locals. That was very nice. | 5 | 0 | locals | |
| Great service! But pushy sales | 4 | 0 | service | |
| Yelp 100 Challenge * 66/100 Macy's is currently under renovation to make way for a separate department division right across, entirely for men. Sections have been closed off to spread out whatever's left of women's lines so expect the second floor to be occupied with women's clothing as well (plus teenagers and children) This is always a must-stop around Memorial Day, post-Christmas, Thanksgiving and any important holiday really. Why? Clearance. Yes, 65% off original prices and 30% off already reduced prices. Tommy Hilfiger and Ralph Lauren price tags go down as low as $14 a shirt - not bad for high quality clothing. Clearance shoe racks are arranged according to size and prices range from $10-$80-ish (mind you, these are designer brands) Only downside is if you're a size 6 and find a great pair at size 9, chances are the store won't have stock for your size left. Still, I would trade designer brands any day (not like I'm really into them in the first place) for affordable prices and you can't go wrong with that. | 4 | 1 | prices | |
| A big location with plenty of inventory. On this trip we spent most of our time in the women's shoe section. I loved that if you wanted to try on a shoe, they just scanned the code & then someone came out with your size. However, it didn't seem to take any less time than if the floor associate had just gone and gotten them themselves. I've been to plenty of Macy's that have looked run down and in need of a facelift but this location looked great. There was 1 section that they were redoing, but other than that everything looked as if the store had just opened. A great experience all around. | 4 | 0 | plenty | |
| Love love love the shoe department at this Macy's. Whenever I am in Vegas, I try not to miss visiting the Fashion Show Mall if only to check out the shoes. I usually walk out with at least 2 pairs. Good service too. This Macy's is better than many So.Cal Macy's I've been to. | 5 | 0 | cal | |
| I love shopping at Macy's especially the Macy's store at the fashion show mall it's really big and I am always able to find what I am looking for and the staff here is really friendly always going out of there way to help you find what you are looking for and answering other questions and the customer service is great and the store is always clean which is a plus. | 5 | 1 | questions | |
| grwat selection of goods! clothing,jewelry,sunglasses...things normally not available at Macys,but the store is run by some of the biggest jerks!maybe thats management in general. woukld hurt to crack a smile or be curteous for one second, would it? | 3 | 0 | general | |
| I wish I could remember the name of the girl who helped me in the women's department...ugh. Anyhow, customer service was terrific and selection was nice too. Their dressing rooms could use a little TLC though. | 3 | 1 | tlc | |
| Well, I had flown into Vegas and unpacked my luggage only to find I forgot to pack my unmentionables. Not good! Luckily this Macy's was only a mile from my hotel. Now, I normally buy my chonies at Kohl's so I was faced with a bit of sticker shock. The gal at the desk though was super kind and got me an on the spot 10% discount since I was from out of town. Score! Not a regular Macy's shopper, but if I ever get stuck in Vegas without my drawers again, Macy's is the place! | 4 | 1 | vegas | |
| Really tired of the lackluster service at Macy's. Checking out is usually a disaster (no one at registers). Then they ask you to open a Macys card. Enough already! I had decent service this visit and the cashier gave me a tip when asking if I was going to wear the dress with the shirt I bought. I didn't even think of that! The selection is OK, but this store was remodeled and all the sections were moved around. I sometimes find a better size selection here than at my usual Macys at Galleria. Prices are good, especially when there's a sale and coupons to use. | 3 | 0 | registers | |
| I have to do it. I just have to. THIS MACY'S GETS a 5-STAR RATING FROM ME. Now, hear me when I say that I am a shopper. I love to shop and it is one of my favorite past times and shopping runs in my blood. As such I have been to many many many Macy's and usually try to go to at least one or two if I'm out of town. I've been to the flagship store on 34th street (I'll do a review on that one at a later date) and this one in my opinion comes in second on my list of best Macy's. You get an automatic discount if you're from out of town, 10% off (winning, this plus the great sales and deals and coupons....woot woot!) Now. Lets have a moment of silence before I begin to describe the shoe department. Picture an area full of the latest gorgeous shoes as far as the eye can see. Then mulitply it by 20. That's the shoe section. I mean I have only seen this many shoes at the store on 34th. Shoes, shoes, shoes. SHOES!!!!!!!!!! I was in shoe paradise. Then upstairs in the FLUFFY GAL section the selection was out of this world. I mean so many brands that are typically only available online in my size were in the store for me to touch, smell, try on and prance around in. It was amazing. So much so that we came back AGAIN. Gosh I love this Macy's. If you are in Vegas it is a MUST visit. | 5 | 0 | shoes | |
| Ok! I've emailed I've called I'm at my wits end. I have a huge issue with Macy's customer service. I have called a total of 5 times to fix my order. The representative spelled my name wrong as well as put the wrong zip code on the package. 1. Ordered a second pair for my friend in Houston and they also put the wrong address 2. I had to keep calling UPS and Macy's to fix it 3. My package is lost somewhere in sparks, NV and UPS said I have to call Macy's and Vice Versa So now I'm just chasing my tail at this point 4. The 4th time I called I asked to speak to a manager they said they are busy and it's going to take up to 24 hours (that was on Monday) I'm still waiting on that call 5. I called Wednesday and asked them why hasn't anyone called me or even offered to ship me a new pair of shoes? The rep said, I'll send you a new pair they should be there by the 22nd. I will send you a confirmation email. Here it is Friday and I have no shoes and no confirmation email. I don't understand what is going on and why customer service is so nonchalant and not being proactive about my order. Granted my shoes literally cost $22 but on principal I spend a lot more money shopping as. I feel like I'm not valued as a customer and that they couldn't care less about if or when I get my shoes. My friend got hers 2 days ago and I ordered mine 3 days before her. It makes me wonder if I spend more money would it be handled so carelessly. And the customer service rep. that emailed me back offered me a 20% discount with the exception of.... : 7 For All Mankind, Asics, Birkenstock, Born, CWX, Coach, Converse, Chantelle, Donatella, Ed Hardy, Emporio Armani, FitFlops, Goddess, Joe's Jeans, Lacoste, Levi'så¨, Minnetonka, Nike Footwear, Puma Footwear, Sketchers Shape-ups, Sofft, Sperry, The North Face, Tretorn, Va Bien, baby gear, kids' shoes, toys, cosmetics & fragrances, sunglasses, select fashion jewelry and watches, gift cards, FOR HER: bridge & designer handbags, B.Tempt'd, DKNY lingerie, Dolce Vita, Donald Pliner, Felina, Impulse, Jezebel, Lauren by Ralph Lauren, Le Mystere, Lunaire, MICHAEL Michael Kors, Naturalizer, Not Your Daughter's Jeans, Wacoal, Reebok Footwear. FOR HIM: Armani jeans, Cole Haan, Dockerså¨, Ecco shoes, Hugo Boss, Johnston & Murphy, Polo Ralph Lauren, Tommy Bahama. FOR THE HOME: All-Clad, J.A. Henckels, Le Creuset, Tempur-Pedic, Tumi, Waterford, Wusthof, electrics & electronics, furniture, mattresses, rugs, regular-priced china, silver & crystal. Savings do not apply to Everyday Values, jewelry specials, Jewelry Super Buys, Specials, web bustersã¢, purchases in Macy's stores or prior purchases, payments on credit accounts, gift wrap or shipping charges. So I can't use it.... I get better offers from them on my email. I'm one step from Boycotting them. Just ticks me off. | 1 | 2 | footwear | |
| Macy's is a huge store and can be quite hard to find your way around. Keep looking at the floor charts to keep your bearings. There are around 2 floors of men's clothing and I managed to find some good stuff there. DKNY, Levi's, American Rag to name a few. If you're out there for some clothes shopping then you have to visit Macy's at least once and see if you can find any bargains. You quite often find items at 10%-50% off! If you're on holiday there then make sure you go to the visitor center which is on floor 1 1/2 and get an 10% off card for all out of state visitors. You may have to take your driving license or passport to prove you're a visitor to Las Vegas. This gives you 10% off most items although there are some exceptions which it states on the card. | 3 | 4 | visitor | |
| Not all Macy's are created equal. This is the best in Vegas. Beware. They acquired another store across the walkway so they have completely separated men's and womens clothing. If you are a plus size woman this store has the largest selection and if you are a clearance rack ho... you won't be disappointed. Great shoe selection too! (The only larger plus-size section I know of is Union Square in San Francisco) I can be a real bargain shopper so I love the clearance rack/coupon combinations that are almost always available if you have a macy's card. I think if you are out of town you automatically get a 10% discount but don't know if they still do that. | 4 | 2 | combinations | |
| I love coming here for my perfumes, sunglasses, and clothes. They have an amazing selection of things. The last time I was there, the people were helpful. I would check this place out. But with clothes, if your picky like I am, stick to stores you know you like. | 4 | 0 | picky | |
| Macy's Womens Shoes, What can I say...... I go there with my Mom shopping. We were bombarded by sales people one after the other saying "can I help you find something". (Even after we had been helped) How annoying. We Find the shoe we like and the sales rep goes to look for it in the back. The wait for the show was almost 30 min. By the time the rep returned we just wanted to leave. (And almost did) The shoe didn't fit and after the wait we had, we decided to get on with our lives and NOT waster another 1/2 hour or more waiting to find the next pair. Can you say E-F-F-I-C-I-E-N-C-Y PLEASE do better next time. | 2 | 1 | wait | |
| The first thing that we saw upon walking to the women's shoe section was an ant hill of shoes strewn in the clearance section! We walked past the male employees who were too busy chatting up a storm amongst themselves while the women were doing go-backs. I never saw this at the Boulevard Mall location, despite some labeling it as the poor sister. We left because it was not worth it to complain. Besides, the display shoes looked cheap and were expensive. | 1 | 0 | labeling | |
| Went to tgis Macy's with my friend to look for some shoes. It was the busiest shoe store and it was a mess lol but salespersons were very helpfull. Everyone there was nice and polite BUT Samuel! He was amazing, I didnt have to ask him for a size when he already knew I need a size and asked me first. It just took a look for him to know I needed help. Samuel made my shoe shopping so much easier and fun. I will definitely come back to this Macy's. Great customer service! WAY TO GO SAMUEL and THANK YOU SAMUEL. | 5 | 1 | salespersons | |
| We went to Macy's store in Vegas for shopping. It was so quite during weekday afternoon. Only had few customers on the floor and no staff except at the register! We have gone through the store and picked up 1 item, however, no one able to help us for finding price tag! Casher was busy and we waited over 1/2 hour for help! Eventually, I left the dress and gone! Macy's customer service even worse than our Hudson Bay in Canada! Can't believe it happened in Vegas's department store. | 2 | 0 | vegas | |
| I live in the San Francisco Bay Area, and received a call from Visa card services about a suspicious transaction in progress occurring on my card for $1400 at Macy's in Las Vegas. The agent was unable to stop it on time, but my Credit Union reimbursed the account without any hassle. Curious about the details, I learned that it happened at the store on Las Vegas blvd, and I contacted the Manager. I questioned the Manager about the purchase, and learned that it was an "in store" purchase". When questioned if the clerks check identification for such a purchase amount, she replied "it depends on the situation". I will never do business with Macy's. | 1 | 0 | las | |
| So annoyed. Just drove 20 mins to get here...and the info listed is wrong. They don't open until 10am. Now gotta wait an hour. | 4 | 0 | info | |
| I needed these 4 special Mavado watches for a special event the same day and Gloria (woman's department) and Leslie (men's department) were more than happy to assist and really helped this shopping trip great! They were very helpful and overall very wonder customer service oriented fun employees- especially GLORIA!! Gloria really took the time to help me and even filled out warranty cards for each of the watches I purchased. Absolutely love Gloria! Thank you so much! I will definitely be back!! :) | 5 | 0 | watches | |
| Service was good. Store is run down. Carpets were dirty and coming apart. Tile floors were filthy. Place has almost become an overpriced Wal Mart. Not impressed. Truly disappointed | 1 | 0 | tile | |
| I agree that "not all Macys are created equal" because some are nicer than others with clean floors and attentive staff. That said, the Macys in Minnesota are good, but the ones in Las Vegas are not in the least. The phone customer service is horrible and I was sent defective merchandise twice in the mail. Macys, overall, has been going downhill for some time and I am no longer a customer after 30 years. Nordstroms and Amazon have my business now. | 1 | 0 | macys | |
| The worst customer service I've ever had. I will never buy another item in any location ever again because of the manager and her staff. I asked for a small bag and was rudely told "you need to buy something in order for us to give you a bag." I guess the $1500 coat I was about to buy but threw back down wasn't enough for them. | 1 | 1 | bag | |
| We love LOVE that there are two Macy's in this mall. One for men, one for women! Awesome! We found some great gifts for my dad for birthday and Christmas, and then we proceeded to the women's Macy's and bought an anniversary band to celebrate our 4th wedding anniversary! YAY! The salesman in the fine jewelry department Antonio, was wonderful, and gave us so much special attention, it really helped in the process. My husband had to open a Macy's credit account, and Antonio helped us with that, and filled out all the info that was needed, in a quick manner. I left with my ring! I'm one happy camper! Thank you Antonio and Macy's! | 5 | 0 | anniversary | |
| This Macy's store is just ok. It's a small two story location. The best part about this store is the MAC counter which replaced the Benefit counter, shortly after Dillard's closed. Near the other entrance/exit to the other wing of the mall, are the purses- Fossil, Kipling (Coach & Dooney & Bourke are locked and in the glass cases) and shoes- bathrooms are located through a small entrance, but you won't see it unless you go past the thong sandals (very small department). Also located across from MAC are the other cosmetics counters and jewelry department. Men's clothing is also located on the bottom floor. Upstairs (escalators) is where the Christmas Decorations are located (very small) during the holidays. Women's clothing (including petite department) and lingerie department are also located upstairs. | 3 | 1 | entranceexit | |
| This store always has good sales, you can't knock the price, all you have to do is take a look around. The overall ambiance of the store is OK, it's nothing to write home about and it is nowhere near the Macy's at Fashion Show. But it is solid and I will come back. You get the brands that you want and most of the time it's a reasonable price. And then there is the times that you find something good in the clearance section!!! A savior for my wallet, haha. So to sum it up for you, this place is solid. You have to look a bit, but you usually will find something. And they have a lot of specials going on so stop by and see if it's your cup of tea. | 3 | 0 | ambiance | |
| This place looks like its getting ready to close down!!! Weird. | 3 | 0 | weird | |
| I am writing A RAVE REVIEW ABOUT MACY'S DEPARTMENT STORE THE BOULEVARD MALL STORE I have shopped at many Macy's Department stores in various cities. I find this store to be my favorite. The manage Rhonda Lawrence is a terrific manager and her employees as well as customers love her. The Sales personnel are wonderful, especially Rayna Morris in housewares. I am a senior and always looking for ways to save money. Rayna has helped me with sales coupons on many of my purchases . Also Pauline in the Women's ware department. They both know me by name and know what I like . It is such a pleasure to find most of my needs at this Macy's. I find I save more on purchases there, then in stores like Target, K-Mart or Walmart. I definitely recommend Macy's Boulevard Store. | 5 | 0 | boulevard | |
| I love the deals I get here, but the mall is a bit run down. | 3 | 1 | bit | |
| This is definitely not my favorite mall in town to shop in, but if I'm in the neighborhood, I check it out. They have nice staff and on the few occasions I've been here, they have been very friendly and helpful when I'm looking for something specific. | 3 | 5 | neighborhood | |
| Not in the best part of town but there are nice areas in the near lying areas. I witnessed atrocities from the patrons to the workers while browsing the racks and shelves within the store, seriously amazed with the tact and the ability to let it roll off their backs attitude. I went out of my way to approach a couple of employees who were treated beyond badly by the customers they were helping and who also shrugged it off. (I would have thrown something at them myself) They took it in stride, so the customers I think is my only qualm in this mall. ALL of the employees were super nice to me and after seeing a couple of the customers I understand why, I was offered free samples and on one of my purchases that was 60% off there was a slight problem I asked the employe about it and she marked an additional 15% off. So what my grandmother said remains true "you get more flies with sugar then spice" | 4 | 1 | areas | |
| Well it is Macys, staff was helpful for the most part. It is attached to the mall, and its not the best mall in town, but Macys is Macys.. | 3 | 0 | macys | |
| Worst location we have ever been to. Incompetent staff with no customer service skills at all! My wife has always liked shopping at Macy's and although we normally go to the fashion show mall we stopped by this one and spent a few hundred dollars. They forgot to remove the security device and when we came back to have it removed they treated us like thieves. Very rude! Will never shop here again. | 1 | 0 | device | |
| I'm giving 5 stars because of the employees. No, I don't prefer this part of town & rarely come to this location but the employee who helped me today deserves 5 stars, quick, efficient, friendly & courteous. I noticed I'd written a tip 3 years ago about the great employees so figured it was time to write a review because this place deserves more than 3 stars if only due to their employees. | 5 | 2 | stars | |
| It's not in the best of areas, but it has a good selection of everything. If your looking for nice mens shoes or suites ask for Donna, she's an amazing sales associate, very helpful, very kind, will help with anything. Some of the other departments, it's hit or miss. Sometimes their nice. But it all depends on the day. | 3 | 0 | suites | |
| Just an awful Macys. Inept/mean staff (one was mad we didn't want help with perfumes, and the check out couldn't take off the security tag, so we had to wait 10 minutes for help to arrive). 3 levels. Homewares did not carry Fiesta ware, which is why we came in the first place. Whatever! Just thinking about this place, is still depressing. Depressing Macys all around. | 1 | 0 | homewares | |
| It seems like any other Macy's, which is mediocre. Pretty good sales and sales people, but no really great brands or customer service. Like I say far more often than I'd like,"it is what it is". The staff at the jewelry area were unprofessional. I went to Macy's straight from work one evening around the holidays, and was therefore dressed up like somebody with more money to spend than I actually have. I was obviously aimlessly browsing, but the service person fawned over me and stretched to compliment every single bauble I laid my eyes on. Meanwhile, a woman of color couldn't get any attention whatsoever from the clerk. The clerk could easily see she was there, and could definitely hear her. She was actively ignoring the woman who just wanted to be rung up. Later, I ended up purchasing a couple items of costume jewelry from a different clerk who was very judgey. The thick stank of "look at this cheap bastard who is wasting all our time just buying costume jewelry" hung in the air. Their selection of fine jewelry was decent for a department store. Obviously there are better places to buy fine jewelry. Their selection of costume jewelry and medium-priced stuff was more extensive; Macy's punches its weight in this dept. They also had a good selection of moderately priced men's watches that looked more expensive than they were. If you drop less than a couple of bills, though, don't expect respect. | 2 | 3 | jewelry | |
| About to walk out because of no one at Cliniqe counter and loud women working at Estee Laudet counter talking about how tired they are and not calling anyone over to help! How can there be no one at the counter for 20+ minutes during bonus time!!! The crowd was getting rowdy but I was first in line so I ended up staying. Someone finally came over to help and said that the person at the counter was at lunch. Not good. | 2 | 1 | counter | |
| Macy's stock varies greatly by region -- they cater to the local demographic. So think about the local demographic before going to this location, and you'll get what you expect. The Macy's around where I live are sort of a step below Nordstom (which is a step below Bloomingdales, which is a step below Saks, which is a step below Barney's), but here Macy's is an itty bitty step above JC Penny. Some will think its great, others (like me) will find it depressing. The important thing here is that it's clean and mostly well-kept. | 3 | 2 | step | |
| Hate to heap on top of the mediocre reviews at this establishment but they just do not deem to sell decent clothes or selections. I'm a big guy and last I heard, about half of america is obese which makes me wonder why stores like these only sell skinny jeans and Jersy shore douche apparel with a tiny section of big and tall clothes. I got to JCPennies, there not a whole lot better but at least they sell clothes that fit me. and a note to all retailers for big and tall, I have no idea who made the decision that large people love hawiian print but knock it off. Large people like myself want clothes so we can look slimmer, not stand out like a tourist in Maui. We also don't need only rugby shirts for polos, horizontal strips do not help with the looking fat. | 2 | 0 | clothes | |
| This review is based on my most recent visit- Black Friday. Pros: A pretty large store. I like the selection of jewelry. Neutral: Clothing selection is just OK. Cons: I used to shop at Macy's quite a bit. Now I have a hard time finding anything that I am excited about purchasing. My biggest frustration with this visit dealt with my trying to get in on the doorbuster deals. Something was going on with the people in front of me. They were taking FOREVER. Like over 10 minutes. But instead of pulling someone in to help with others that would be quick purchases, the cashier alone was focused on this couple. Meanwhile, the doorbuster deadline expired and I couldn't get the price. Other stores have honored people if they are in line before the doorbuster time ends. Bergner's keeps those prices in their system a bit after the deadline. So...what did I do? Walked out with nothing. They lost a purchase cause they didn't want to give the lower price. See ya, Macy's. | 2 | 2 | doorbuster | |
| Not a great selection and always messy. I like their chocolate stand but that is more because of its novelty in a small department store. I think here as opposed to other macys is overpriced. The clearance rack isnt very clearancee. | 1 | 1 | novelty | |
| Store review: Wow there are some terrible reviews here, but when you look at the surrounding competition this is not that bad. Sure the store is a lot smaller than other macy's sure the selection is not as trendy as other locations, but there are still great sales to be found at this location. I am surprised that this location is two stores which even includes a small furniture selection which is very limited. The only upside is at least there is a macy considering there are not really any other big department stores except for bergner in this mall. The one downside is as other people indicated store staff is super super slow. It took close to 10 minutes to check out with only 1 person in line ahead of us. This is rather disappointing, but what can you do. Pros: some macy discount items are heavily discounted at the end of season Cons: super slow staff, small inventory Hidden deals: 1. Sign up for a macy's card to get the mailer with coupons. 2. Look in the sunday paper for wow pass 3. Use your macy card for additional savings sometimes up to 20% off | 3 | 0 | competition | |
| I love macy's more compare to other department stores. esp some seasons they have good sale and you can get some expensive brands with low price. rare deals. | 5 | 0 | compare | |
| I love this store. They have a huge selection of all kinds of stuff. Their own private label, Charter Club is pretty awesome & cute. I've gotten some unique serving pieces off the clearance tables at greatly reduced prices. Also some fab sheets, duvet covers, pillowcases on their weekend sales. If you visit a Macy's out of town, if you show ID, they give you an 11% off visitors pass/coupon that's good for 5 days. | 4 | 0 | covers | |
| Love this store! I'm a big fan of shopping on a bargain and this department store is one of my favorites. I always find somethign cute in the clearance section, plus I got a free printable coupon for 10% off of merchandise at www.destinationcoupons.com! Any opportunity to save money on my favorite hobby is very welcome, haha! | 4 | 0 | hobby | |
| Struck out at Dillards so I ended up here. I am not a huge fan of Macy's but thought it was worth a shot. I almost wish I didnt go in. The sales lady was older...much older. I explained that I was looking for a strapless bra that had a low back on it and she kept showing me every thing but what I wanted. I finally saw that they did not have what I was looking for and had to bail. Sorry grandma..not gonna get a sale from me today. | 2 | 0 | shot | |
| Love this place...don't always love the prices. :( If you have to pay full price and do not have any coupons or a discount for using your Macy's card then sometimes its not worth it. HOWEVER - they often have some decent sales on ESPECIALLY if you use a Macy's card. Downer on that -another credit card we all don't need. Still, they have a great selection of everything from clothing, cosmetics, furniture, house goods ext. So, when someone tries to take me here and they don't have any coupons I always say I "May C" about that.....hahahaha. | 3 | 0 | card | |
| It is a suburban mall, what more do you want. It is not Walmart, so you can actually get clothes that are stylish in fabrics that do not feel like those brown paper towels, we were forced to use in Grade school | 3 | 0 | grade | |
| My grandmother & I went to Macys to look for a dress for her. Walking through the store I saw the most beautiful dinning set I wanted to get for my new home being built. It took us a while to find someone to assist us, then we saw Jaqueline! The design I wanted did not come in "pre-packaged" sets, so Jaqueline got a cart from somewhere to assist us. I purchased well over 60 individual items and she was so patient and helpful while I picked out everything that matched. She also told us we could get the sale discount that wasn't coming up until the weekend but we just had to wait until after the sale to actually pick the items up. I wasn't in a rush anyways to take them home because my house isn't built yet. BUT because she was applying the discount for me, she had to ring up each item individually. This took a long time because of the amount of items, and I kept adding more as we went a long. As soon as finished paying, my grandmother & I both looked at each other as stated this was the BEST service we have ever received at ANY Macys. I always shop at this Macys with my mom & grandma and hope to see Jaqueline again and receive the service she provided from the entire staff. | 5 | 1 | grandmother | |
| The store itself is nice. I have been here many times and always find it hard to find an associate to help..guess going on weekends does not help. This past weekend, I went to return something and was able to do so easily. I was looking for a particular fragrance that I found Macys does not carry anymore. The manager in the cosmetics section was very helpful and suggested alternatives which was great. I thought I would try on some sandals. Liked a pair and found someone to help me get my size. She brought it to me and asked me to check with her if I needed anything else. I needed another size so had to wait till she attended to other customers, it being a busy day and associates helping customers and billing all at the same time. It took over 10 minutes and 1 reminder to get the size I needed but I understood the delay...the associate was very nice and apologetic. I went back to the counter to buy the shoes and check on another pair I wanted to buy as well and asked another associate if I had to wait for the person who had helped me in case I had a question. She said yes. Well, I waited for another 10 minutes..and ended up leaving as I did not have more time. I will go back again but try to avoid weekends. Also, maybe Macys should re look at their policy about having the same associate help customers and bill them too as they may lose a few sales as a result! | 3 | 1 | weekends | |
| They have the absolute WORSE customer service. So sad. No wonder I goto Nordstroms. Dillards even treated me nice. Time for Macy's to take notes...tisk tisk tisk. | 1 | 0 | tisk | |
| I typically like Macy's stores but this one is lackluster, in terms of retail offerings. Proof of this, is out of all the visits here, I bought only one item, some years ago (using a sale coupon). I prefer the Boulevard Mall location, locally (I've bought lots of items there). The setup is fine- women's clothing, shoes, lingerie, handbags, jewelry and makeup is on the lower level. The upper level has men's clothing, everything for the kitchen and home (in the middle), children's clothing, and seasonal (yeah, Christmas items are already up, for all the early birds). There was a sale in the women's shoe department, so there was a busy vibe in particular. The store itself is clean, and there are many associates on the floor. We really like the parking lot on the side of the mall at Macy's entrance, which usually has empty spots. It's usually very crowded in the area in front of Red Robin (entrance doors). | 3 | 0 | entrance | |
| I have to start off by admitting I'm not a huge Macy's shopper. I go when I need something I think they'll have. Today it was luggage. Well, first of all, my mistake as it was a one day sale. The place was a zoo! The aisles were packed with merchandise, there wasn't enough cashiers and people were shopping as if their lives depended on it. That being said, I found a very nice young man in the luggage department who helped me. I was looking for a particular size luggage in a certain brand and he went in the stock room looking for it. Sadly, they didn't have the size I really wanted but I bought the next size down. I looked for the least busy cashier (4 people in front of me loaded down with stuff, 2 cashiers, & a woman complaining about something) and joined the queue. Lucky for me there were 2 very nice women behind me and we started chatting. At least the time went quicker. Really, I feel that when there's a big sale on, Macy's should have more cashiers and floor staff. perhaps that's why I don't usually shop there? | 3 | 0 | luggage | |
| I seriously think that some associates need a lesson in customer service. Went to buy a food processor and needed some help. I went up to the person at the counter as I did not see anyone around. She came to help me but was very curt and did not seem to have enough information about the products so I was essentially left to my own research(You know how some people seem so disinterested in helping you that you decide not to waste any more time) I finally went up to pay and gave her a card that had over 150 on it and i was sure cause i had shopped for something less than a month ago. She scanned the card and told me that I had 28 on it. I asked her to check again and she said my card (which was a macys gift card) had crashed her register. I requested for the card and said I would like to check back at another register as i was pretty sure that i had much more on my card. She said she would need to undo the transaction and tried again and the card showed the correct balance this time. I was glad that I checked but this whole experience was far from pleasant. | 2 | 1 | card | |
| When there are sales, it is best to get your butt in gear and get to the store. Right now they are having an up to 75% sale. Kenneth Cole and Calvin Klein are some names that gets me motivated. Two dress shirts and a light pullover sweater by these big name designers only cost me $42. Everyone loves to save money and look good while doing so. Although Macy's can be expensive, if you are patient, the savings are monumental. | 4 | 1 | butt | |
| If Macy's sends out an ad in the Sunday paper shouldn't they have the items in which they are selling in the store? Well not this Macy's. I am moving (insert a very huge, happy dance right here) and was in love with a Calvin Klein bedding set which was not on display or any trace of even it's existence in the store. LAME. Good thing I felt like blowing a load that night and went with something equally as fresh from Hotel Collection. You can't beat the quality. I also bought bath towels I love. Did a Sales Associate help me? HELL NO. I think her husband must have punched her in the head too many times because she was just off. Sales Ass- "How's the weather over there?" Me- "Over where?" Sales Ass just points to the exit doors like a toddler who is still learning how to form words. Me- "You mean outside?" Sales Ass- "Yes" Me- "Oh, I thought you meant on the moon. Ha ha. It's gorgeous out. What's my total?" Get me out of here. Yeah, had to share. What's scary is giving someone like that your credit card information in hopes she doesn't mistakenly overcharge the shit on accident while she is drooling on the register. Restrooms: Pet peeve. Why the hell is the restroom located by the Men's jeans? Let's be real. Men "piss" on occasion. Women use it more. Women really need the restroom for business or to beautify themselves or to change diapers or beat their children I imagine (which I would never ever do, but I have seen it done in there). Why then is it's location not more convenient for us ladies? Secondly the restroom was a disaster and just seemed old and broken. I'm sure Britney Spears would gladly walk barefoot and eat Cheetos up in there, but I didn't even feel safe breathing! As much as I spent on bedding and towels I shouldn't feel like I'm going Number 1 in a Third World country! Yes, I did wash my hands and no I did not sit on the seat. Get it together Macy's. You have great product when it's available, but you have got to work on your staffing, cleanliness and ads being misleading. If something is only available online or at the Home Store let a sista know. | 3 | 2 | restroom | |
| I'm always a bit disappointed with the service at Macy's. One day the dressing room was a TOTAL mess, to the point that I felt like I should probably point it out to someone. I couldn't even get into two of the rooms, not because the stalls were occupied, but because there were so many clothes on the floor that you couldn't move the door. When I told the woman at the register about the chaotic fitting room situation, she was completely exasperated and told me she was the ONLY PERSON working in the clothing section that day. Really? How does that even happen at a major retailer like Macy's? Hey, if you need to hire more people, there are plenty of unemployed people in this city who'd be willing to help. Don't penalize your customers. The sales can be really incredible at Macy's. That's why I keep going back. That's the ONLY REASON I keep going back. The service is terrible at this location. | 2 | 0 | room | |
| I love my Macys! The staff there is helpful. I love the children's section. With the great sales and the coupons that they send me, I get great deals! Men's section can sometimes make me work to find the things for my husband, but is helps when I don't have kids distracting me from my sale search! | 5 | 0 | children | |
| I shop this location the most usually get approached and offered assistance every time. My only bad experience was about 3 weeks ago in kids dept. trying to check out. 2 assc. Behind counter only one using register other assisting as if she was training the red hair woman. Customer was complaining after each item rang that incorrect price and wanted items rang for seperate checks. My family was waiting and line is forming behind us, my husband finally leaves and waives me down to check out in bedding instead. Bedding register advises that non of those women are training seasoned assc. did not understand why older assc. wasn't ringing to help line of customers waiting behind the difficult customer. Thanks to bedding got checked out immediately and made it to our pre purchased movie on time. | 4 | 0 | assc | |
| We recently discovered our sectional sofa pieces were on sale and excitedly decided to add another ottoman to our collection. Macy's makes it so easy to shop over the phone, and they even went out of their way to try to locate the piece locally to save us shipping (darn, it's coming from CA). The quality is very nice, especially for the price point (we purchased the Vice Versa leather sectional after much research and trepidation). Can't wait for the new piece! We'll be able to configure the pieces like a large lounge/chaise - or any other way we want. | 5 | 1 | piece | |
| I have always loved shopping at Macy's. The employees are always friendly. I've shopped in every department at this store and I have never had a bad experience as they are always helpful and knowledgeable. Along with great customer service, they have awesome sales all the time! When they have sales, it's not like a few dollars here and there, you get a great discount and save a lot of money. Macy's usually sells items of good quality, so if you buy for less, you're getting your money's worth, plus some. Black Friday is a nightmare, but they have great deals. The store is clean most of the time. If there's a really good sale, like Black Friday, forget it. There are so many people that come in at one time, to keep the store in tip top shape with ants looking for that good deal. I love Macy's! Whenever people ask me where I get my clothes, they answer their own question with this store or another one of my favorites, because they know I love shopping at Macy's! | 5 | 1 | black | |
| Don't mistake this for the fabulous clothes Macy's, this is the HOME Macy's, which should make you cry even harder over all the control this store now has over your life. I love Macy's. I'm a black card member and have actually posted that on FB. Cry, girlfriends, cry. I spend more time here than I do on my relationships, my job or my animals (what???). I love it, I don't care. Went in looking for new bedding. Had a gift card to spend and there were specials. Can't imagine what you'd think I'd do. Walked in and met Linda. Who is this fabulous person? She persuaded me with her Macy's charm to walk out with $900 worth of merchandise (after gift card and discounts - $400). I did it so happily that I wonder if I've lost my mind. Until I wake up on 600 thread count Hotel Collection sheets with a duvet and pillows that make my room look like a million bucks. Then I bow to mecca AKA Macy's and Linda, of course. I love other stores, but for some reason this place draws me back again and again. They have quality merchandise at reasonable prices, their salespeople are always friendly and welcoming and their stores make you want to BE Macy's. Shop here, you'll love it! | 5 | 1 | cry | |
| Always find great sales and when you add your Macy's coupon it makes it even better. I have walked out of the store sometimes when everything is said and done with items 80% and up off. Sales staff has always been curtious and helpful. | 4 | 0 | coupon | |
| I do love going to Macy's and shopping here, I have gotten a lot of my shoes here and bought plenty of gifts here. I love how organized everything is and if you are uncertain about a certain price on an item you can find one of those "price checker" and it will tell you the correct price for the item. They had a variety of items such as: household goods, decorations, bed, furniture, kitchen items, godiva chocolate, perfume, socks, belts, clothes, shoes, make-up, and basically anything you can look for you can find it at Macys. It is a great place to find a gift for yourself of for that special someone. However, the customer service in this Macy's are a hit or miss. Especially, during the holiday/christmas season, the employees are ALWAYS a miss. I know that usually this time of year it gets crazy for everyone and things get to become very hectic. The employees starts to feel the pressure and gets frustrated with everything and everyone. During the past times I have visited here this month for christmas shopping, the employees would sarcastically talk to us and would even talk back at us. I was shocked, I would let it go since it was Christmas time and I had to understand that they were tired and/or cranky but they had no right to speak that way to me. And since coming back from a third world country, I learned to be completely patience with a lot of things. Just a week ago, my mother and I were at the women's shoe department and wow that place was a HOT MESS. Shoes, boxes, wrapping, and trash were all over the floor and it seemed like they were short staffed. Anyways, we waited at the register where there was a line of customers, but there was no cashier there. One of the employees saw us waiting in line but she didnt even acknowledge us at all or even told us that register was close. All the customers waited there for about 10mins or so until my mom finally asked the employee if someone was going to help us. She said. "Oh, that registered is close." Wow. It is making me want to stop going back to Macy's... | 3 | 2 | employees | |
| Shopping in a mall has become a thing of the past for me, but I have a gift card that has been burning a hole in my pocket so we decided to do some good old-fashioned shopping in a department store. The store is pretty outdated and I was little disappointed by the lack of inventory to choose from. I was pretty sad by how little enjoyment I had in this shopping trip. It felt like more of a chore than anything. | 2 | 10 | chore | |
| Never been refused to be helped in a retail store until I came here. Nobody to help me look at jewelry for my lady friend, and so I went to Dillards and bought some jewelry there instead. Worst service I have EVER had in a Macy's or even a dept store. THREE employees refused!! THREE!!! and then instead of finding someone who could show me the jewelry, they walked off and helped someone else! THREE people REFUSED to help me. THREE!!!! Unacceptable! | 1 | 0 | jewelry | |
| I went late at night so they had things everywhere. Little overwhelming for me. But they had I think it was 40% off sheets and pillow cases!! Plus I had a 20% off email!! | 3 | 1 | little | |
| It's a GREAT day to shop when you can donate $5 to charity, get 25% 2 nice shirts, and get such fantastic service! While I am not crazy about mall shopping, Macy's has yet to disappoint. Bought 2 Calvin Klein shirts at about 1pm. I wish their receipt had the guys name on it at the counter. His service was 5 star all the way! | 5 | 0 | shirts | |
| I always enjoy Macy's and their great sales...especially shoe sales! It's been my go-to place for boots and shoes. I also get my Clinique and Lancome there too. | 5 | 0 | lancome | |
| Ok, I know it might be silly to review a department store like Macy's. But the last two times I have gone, the sales associates went out of their way to help me. I have been shopping at Macy's for many years. Between Black Friday deals, credit card holder specials, and holiday sales, there is usually a discount to be found, SOMEWHERE if you look. For instance, the THANKS FOR SHARING program. Basically, if you have a Macy's cc account, you get 10% of your purchases back on a gift card. I got $70.00 last year, and I look forward to February to see what I get this year. On more recent occasions, I have had two different employees ring up my transactions separately (one time in four transactions) so I save the most amount of money. Giving me a ton of coupons, and discounting one of my items because it had a small (fixable) stain. When it is the holiday season and someone saves me $100, it makes my day! I am very grateful. Sure, sometimes there are pushy ladies selling a certain make up brand, or perfume. But overall this Macy's has deals, great service, and a decent selection of products. | 5 | 1 | transactions | |
| I wonder if they will have a 1 day sale again? Ha! Macy's have always treated me well. Located in the Galleria Mall, it is very easy and convenient to find. Their displays and store are very organized and clean. Sale prices are always very attractive which makes me smile. Service here has been good. There is usually an employee asking if I need assistance or help finding something. They are polite and friendly. I can always find great items at good prices here. Their Thanksgiving day parade isn't too shabby either! | 4 | 1 | displays | |
| Ive found that the only downfall of this Macys is the sales staff in the Juniors, Housewares, and Men's (designer) sections. you can never find someone when you need them and theyre a bit curt. Otherwise, this location is laid out like most of the other locations (besides Fashion Square). Items are easy to find and get to. There are also price checks all over the place for those "how much is this really" sale items. I do have to say that the staff at the jewelry counters at this location are some of the nicest, most personable, and helpful people Ive ever encountered (get it? counter?). Remember that this location has 3 floors: customer service, housewares, kids clothes, and furniture are all on top! | 4 | 2 | housewares | |
| This Macy's is terrible. This may sound ridiculous but it's worth driving across town to go to the one is Scottsdale. The selection here is horrible, the staff are unhelpful and everything always seems to be out of stock. | 1 | 1 | scottsdale | |
| This store is horrible. Waited 20 mins in line for a return and had my receipt, they gave me the lowest dollar amount available and we're extremely rude to me. Will not shop at Macy's anymore. Dillard's is 100x's better!! | 1 | 0 | mins | |
| Stopped at this Macy's to kill a lil time. Took back a Guess watch that was purchased recently and appeared to be a lemon. After some strong negotiations and resistance from a sales associate manager Frankie was called to the scene. Frankie heard us out, inspected the watch then took the issue to her general manager. Finally it was approved to do a even exchange for a new Guess watch...so I was refitted and on my way (: | 3 | 0 | guess | |
| When I'm in need of the snazzy Martha Stewart line of kitchen items or a upscale / nice dress / outfit for work, I come here. I generally find everything I'm looking for on my own; however, their sales associates are a bit overbearing. I pay them hardly no mind, as I know they're in a slump like the rest of retail. I like their prices, I think they're reasonable. The store is laid out nicely & is always clean & organized. | 4 | 0 | upscale | |
| Macy's is a department store that has been around for a long time. I did not make a purchase in the Home Goods section today because I was not able to locate just the right item for me that was in stock. I enjoy shopping here and had I been alone, I could have shopped much longer (they closed late on Sunday). I really like to walk through both levels just to see what's going on, hoping to catch a really good sale to go along with my coupons from the Sunday paper! | 4 | 0 | levels | |
| Macy's is the standard for all department stores to follow. They welcome you by making you feel like you're somewhere that cares about their merchandise and their customers. There's always a great selection to be had, and enough sales to make you happy. I also prefer the customer service of Macy's compared to many stores of the like. | 4 | 0 | standard | |
| TERRIBLE RUDE EMPLOYEE(S). I was visiting my mother in Charlotte this past weekend and we stopped in this Macy's for a bit of shopping. I saw a dress (size small) hanging on the rack on one of those torso hangers and behind it was the only other remaining dress of its kind (size large). I asked the woman sorting clothes next to me if I could take the small off the torso hanger and another older employee (glasses, greying braids, was in juniors department on Sunday) barked at me,"IF YOU GONNA BUY IT!" and turned her back to me. I was shocked! I said "Well I had planned on trying it on first" and the woman said, and I quote,"Pfft!" and continued sorting other clothes. I could not believe she said that to me! Another employee then came over to hand me the dress. After trying it on and preparing to buy it, my mother (who can become much less pleasant than I) confronted the woman who then turned her back on her mid-sentence and walked away. A senior employee at the register "apologized" on her behalf. Is not the point of having clothes on hangers in a store to SELL THEM? I couldn't believe her attitude and the other two employees standing there were unphased! I will NEVER be returning to this Macy's. How utterly disrespectful. | 1 | 0 | torso | |
| Macys is nice but its very annoying to have to hunt down a worker to pay for 300.00 worth of merchandise. Not good macys. Leave at least one person in each department or next time I will walk out | 3 | 0 | worker | |
| After calling Macy's to determine that they have a brassiere fitting service. We went Northlake Mall Macy's to get my elderly mother in law fitted for a new brassiere this early afternoon. Hubbie dropped us off and headed to the phone kiosk. Once we located the intimates on the 2nd floor, we seemed to be the only patrons on the sales floor, except for one gent strolling back and forth while speaking into his phone. We did get the furniture staff to locate someone for us. We were told the Bra Specialist was off today. The wandering gent then suggested we go try on bras without the sales help, the manager came up to us and told us the bra fitting specialist was due back from lunch in 10 minutes. I asked if the gent was an employee? Neither saleswoman answered me. He wandered around a not leaving the intimate section, I realized I didn't feel safe alone in the intimates dept waiting for sales help with this guy asking me why I needed sales help to buy a bra. I went to the Executive offices to meet up with Hubbie, reported the incident to Loss Prevention, iD' the guy and they said they would escort him out. Would I like to continue shopping. We left the store immediately. Never have I ever had such a strange experience before. I can't explain why the female manager on duty didn't suggest this guy move along. My impression is that the store is seriously understaffed. Possibly a good situation for a purse snatcher, or such nefarious behavior. I will not be back. Yelpers beware here. I'm just saying. | 1 | 0 | bra | |
| This Macy's don't have many stuff. It's a department store. So you'd think they have close to everything. Nope. I usually go just to see if they have what I saw on the Macy's website or the app but it's never there. So I end uo trying something similar with similar color and going ovwr to Southpark anyway to actually get the product. For girls, on the other hand, is a different story. I know it doesn't have many stuff but my wife always finds something. They are just born like that. Kind of kike how men would probably get food better out in the wild I guess. | 2 | 0 | app | |
| Nice store -- with a fine selection of furnishings. The place is smaller -- and quite dark -- but the selection of nice, quality sofas make this place worth it. If you want quality -- come here. The salespeople are pretty good at not pushing too hard, which is a big plus. If you are driving on Spring Mountain, it's kinda set back from the street -- so its easy to miss. Anyway, go for the sofas! | 4 | 0 | sofas | |
| I was at Macy's in Meadows Mall and figured there would be a larger kitchen selection here. I really wanted to see some good cast iron dutch ovens, however they only had one kind here. Even the one in the mall had 3 of them. We were also looking at stock for particular knife sets and hot water pots (with temperature control) to steep teas. We left empty handed since they did not carry any of the particular ones I wanted to see and consider getting. It's a good place, however it doesn't stock always what you'd see on Macys online. | 3 | 2 | cast | |
| I love Macy's Home Store...they have wonderful home good products; everything from kitchen wears to luggage to furniture to linens. I've always gotten good deals. It's fun to walk around the entire store to get ideas for your own home. Sales people have always been helpful and aren't into pressure sales. Semi random location considering it's located in Chinatown. However, it's easy to get to off of Spring Mt. and Arville. I've only had 1 bad experience here with an employee, who didn't speak English and didn't know how to complete an exchange. Thankfully there was a manager who was able to fix everything and we left happy. I'll definitely be back for their next sale for some sweet Hotel Collection Linens! | 4 | 0 | linens | |
| This place really doesn't have much selection. At all. I guess I expected a store this large that carries JUST home goods to have, well, more home goods. There is just a lot of empty space. Maybe I got my hopes up to see something unique or different. But really, when I visited, it was the same stuff you can find at my local Macy's... just more of each particular item. Boo. I wanted to like this. | 2 | 1 | goods | |
| This store gets a hi rating because if u are in pain & a product they have helps, you are more than grateful. So Macy's gets a halo. I would give them 5 stars if I wasn't so grumpy (from aches & pains from someone rearending me) but it's not a perfect world. I was looking for a lumbar support since sitting hurts...A lot. The memory foam lumbar support they had was not only on sale but also firm. When or if you drive over a speed bump or a pothole, that really jars your neck & back. You feel despondent. I rightly set out to find the support which definitely helps. Try it even if your back pain is from some other inciting event if you haven't prior. Everyone I've let use it is astounded at the difference even if they have no pain or problem. | 4 | 2 | support | |
| When I bought my first bedroom set, too many years ago, there were so many furniture stores and so many quality brands to choose from. Not any more. With apologies to my Asian friends, the Asian invasion of Cheap has taken over. Now most furniture is made in Viet Nam or China, with poor craftsmanship, but still with relatively high prices. Oh, I guess you can still find quality, if you want to spend $12,000. We don't. After striking out at the few remaining free-standing furniture stores, but skipping known crapola joints like Ashley's, we headed to Macy's Home. If I hadn't noticed the store casually while driving past it one night, we never would have found it, since we were coming from the opposite direction this time, and the store is well-set back in its unusual Chinatown location. Also, it was nighttime and the store was not lit up at all; it looked like it was closed. To its credit, we were helped immediately by a very knowledgeable saleswoman, Rochelle, who spent a good amount of time with us. She showed us everything available in the contemporary style we were looking for, but as I suspected, the prices - even "on sale," (and I use the term loosely, since that stuff is always "on sale,") were too high for the shoddy workmanship of the products. I guess the concept of Dove-Tailed drawers went out with Noah's Ark. So I will wait until the set I've been looking at on Costco's website goes on sale, and then I'll get my dove-tailed drawers. | 2 | 0 | drawers | |
| Called this Macy's after the bad experience at the Macy's in the Meadows Mall. The lady on the phone was very polite and helpful and even told us the item we were looking for was going to be on sale the next day. We had bought some of the items off a wedding registry at other stores (they were much cheaper) and she said they could take them off as long as we showed proof (to ensure the couple really did get what they wanted). We went here and the lady we talked to on the phone was not there but she told the lady working there all about our situation and they took care of marking the items as purchased on the registry and we got the other item on sale. We will be back here for sure - customer service is so important - I hope Macy's in Meadows Mall learns a lesson. | 5 | 3 | meadows | |
| If you can get past the musky smell of the building when you first walk in (and doesn't go away) then this is a good place to go shopping. We were looking for a reading chair & ottoman and have hit up every furniture place in the city before coming here. We were approached my a nice woman who showed us around and we ended up purchasing a nice chair and having an ottoman custom made with the same fabric. It took about 3 weeks for the chair to be delivered and the delivery guys were great (shoe protectors, white gloves and very careful) with your new furniture. It took about 5-6 weeks for our ottoman to come in. We weren't home when it was delivered, but the legs were uneven. So I called Macy's customer service and they arranged for a company to come out the following week to fix it. No problem! From the service to delivery to the fixing of the furniture- everything was top-notch. Now if they can get rid of the musky, old smell inside the store, I would bump it up to 5 stars! | 4 | 2 | chair | |
| When I first moved to Vegas, I purchased a majority of my bedding from this Macy's location. I haven't been back in a while and I figured I'd see what they had to offer. The store is well-organized and clean. I also found that they had a large selection to peruse through. I was looking through the sheets and bedding and was a little disappointed by the lack of customer service. I don't like high-pressure sales, but I also don't enjoy having to flag down a sales person when I need something. It took a while to locate some and they seemed more interested in personal conversations than helping me locate sheets and a duvet. Once I got their attention they were helpful, so I won't hold it against them too much. The store is just ok and I still like this location but more times than not I walk our empty-handed as I did this time. | 3 | 3 | sheets | |
| We visited this store last night, seeking a new sofa. Natalia in furniture assisted us and she was so very helpful and pleasant to work with. Purchasing a sofa is not a quick decision-making process. Natalia was very patient with us, and we felt she truly had our best interests at heart. She took the time to clearly explain the process and what to expect next. The store itself is older, and I took off one star because it really needs a makeover/overhaul. We were very pleased, as always, with the Macy's store policies on shipping, cancelling orders, etc. We loved that the funds are not actually taken from our account until the furniture is actually available and being shipped. We understand the sofa should take about 8 weeks to arrive to us. Because of the quality of the furniture, the service from Natalia, and the store's ethical policies, we feel it is best to be patient and have the confidence our order is truly being taken care of and that Macy's will stand behind their promises. Natalia also pointed out that perhaps in the next 8 weeks the price might drop - she will check for this and adjust the price for us - so we will always lock in the lowest sale price. What a generous policy! Natalia even walked outside with swatches and a sofa pillow, so that we could see the color in natural sunlight. She really went above and beyond. If you're looking for a safe, quality furniture-buying experience, please try this Macy's home store. You can also call and ask for Natalia. She has ten years of furniture experience. Also, we had viewed some of the sofas online in just a random Google images search, and that is what drew our attention to Macy's. We were actually impressed that the prices were not has high as we feared - we were a bit intimidated, so it was not a store we had considered. It is so nice to have confidence in the quality of what you are purchasing, rather than looking only at the dollar amount and receiving disposable furniture in return. We've already told others about the selection, quality, and service! | 4 | 0 | sofa | |
| Worst. Macy's. Ever. I've been a loyal Macy's customer for years. When I moved to Las Vegas 8 months ago I was hoping to continue to be one. Not gonna happen. This store is a joke. It smells weird, is dark, has a ridiculously poor selection of everything, and sales people who could not care less. Huge disappointment. | 1 | 2 | gonna | |
| Just a tip for everyone, this Macy's only sells home products, it does NOT sell any clothes whatsoever even though the yelp description says this location does - it does not. I drove to Macy's today to get a suit and this one was the closest to my house. I arrived and noticed that the sign is brown instead of the traditional red and it just looked different from the outside. I walked into the store and all around the store just to confirm that they do not sell any clothes. All they sell is furniture, towels, kitchen items, etc.... If you want clothes, don't go to this location. | 3 | 0 | clothes | |
| I have returned to Macy's buy another sectional. Thankfully, Myron still works there. He helped me buy furniture there 3 years ago. Macy's doesn't know how lucky they are to have him! I wouldn't shop there if Myron didn't work there. His customer service, passion for excellence, and knowledge of the products and services Macy's has is incredible. Ask for Myron, and he will give you the service you deserve! | 5 | 0 | excellence | |
| The ladies that are on the kitchen appliances seem like they work on commission or sales .. They were all nice and everything when I need help choosing things , but once we had a problem at the register they all scattered like roaches .. Nobody was around to resolve the problem I guess the sale didn't matter then .. Very very disappointing since this is the closes store next to my city .. Even one of the girls was giving me a dirty look for not going with her for the sale. Whatever Happen to good ol customer service.. | 1 | 0 | problem | |
| OH macy's... the only reason I give them an extra star is because I want to host their Thanksgiving Day Parade. What can one say about macy's. Its not exactly the pinnacle of fashion for anyone in any sense. And its definitely not the place to find a bargain. And they have their own brand called the Charter Room. That just makes me irritated for unexplained reasons. YOU LOOSE MACY'S! | 2 | 0 | loose | |
| I would give it zero stars. I work there and their company and management is full of shit. Fuck Macy's. | 1 | 1 | f**k | |
| I generally like Macy's, but this location is just ok. Better prices can be found at Robinson May's. | 3 | 0 | robinson | |
| I'm giving 5 stars. First off, there is no other non luxury department store anywhere even close to me unless I drive out to Scottsdale Fashion Square or PV Mall and when I am having a clothing meltdown (this happens more often than it needs to) the only place I can turn to is Biltomore Macy's. Thank God, SOMETHING is there to help me find that emergency outfit. I can always find something to buy here and they just had the most amazing shoe sale-- 50% off already sale marked shoes. I spent $104 on 4 pairs of shoes. One pair was originally $100. I'm a Macy's fan, I'm glad they haven't been kicked out, errrr, I mean left the Biltmore. | 5 | 3 | biltomore | |
| I know Macy's has become sort of an upscale JCPenny. Sort of a really organized Tj Maxx. Perhaps they've lost some of they're luster in the department store mega wars. I still get a kick out of the flagship store at Herald Square in Manhattan. CRAMMED with New Yorkers all riding the old rickety wooden escalators. But here in shiny, pristine Biltmore Fashion Park, is my Macy's. OK, our Macy's. I can't tell you how many times I've lucked out with clothes marked 50% off only to be discounted another 40%. WOW! Items by Just 4 You, Hugo Boss and Kenneth Cole. Yea, I know they're they ugly little step cousins of D & G, Prada and Versace. But hey, my credit cards can only take so much. But be patient. The cashiers, all registered members of AARP, due tend to drag a little. Once, I literally saw an employee's hair turn a few shades grayer while watching her s l o w l y scan my purchases. | 4 | 10 | sort | |
| I would have given this location 4 stars because they have such a great clothing inventory, but the service here is so terrible I have to give it 3. I usually come to this Macy's for their cosmetics department and the occasional amazing clothing sales they have. However, it seems every time I purchase something from their cosmetics dept, the salesperson seems to screw up royally. Twice have I had to return items because they weren't the item I originally wanted. For example, I bought some Prescriptives lipstick and she gave me the wrong color. Noticing after I got home, I had to drive all the way back. "Oops" was her reply. Second time, which just so happens to be today, I purchased what I thought was an eyeshadow brush from the Shiseido counter. Get home to find it's a concealer brush. Now how the hell am I supposed to apply eye shadow with a concealer brush?? Grrrrrr. | 3 | 0 | brush | |
| I remember when they were redoing this store and when they finished all I could say was, is this all they did? There is nothing enticing about the building at all. Good heavens; if you are going to spend money on it at least give it some style. So this is why I say Macy's here at the Biltmore is just A-OK and not great. It does have some great buys through out the year and decent sales folk. I just want more when I allow the world to bask in my glory while shopping. | 3 | 1 | bask | |
| Went shopping here late Friday night...as in 9 PM. This store has always attracted me for some reason.....maybe because it seems like a piece of history or something. There aren't too many upscale department stores left in mid-town Phoenix anymore. In fact none that I can even think of. It's great not having to drive out to the 'burbs somewhere to go shopping at a nice department store. I'm glad this store has survived. Like I said, I went shopping late Friday night so there weren't a whole lot of people in the store so it was VERY relaxing to shop and browse. I decided to get a Macy's credit card and approached a service desk. Literally within 2 minutes I had an account and was ready to go. I know it's the age of technology but getting a credit account at 9:15 on a Friday night in two minutes is pretty cool. Did some more shopping....I mean I had a 20% discount now with the new credit card (discount good for two days once you've opened an account). Got some pretty good deals on the clearance racks. And yes, it's pricey...but it's Macy's. Who doesn't expect to pay more at a department store? TJ Maxx and Marshalls are great options to find discounted clothing....but some of the deals on the Macy's clearance racks were just as good. There were several reviews of this location criticizing the slow service. Didn't get that at all. Granted they weren't busy but the staff was all exceptionally nice and pleasant. Someone was always asking if I needed help, and yes, that can sometimes get annoying but they did it in such a pleasant manner that it wasn't bothersome. They were just trying to do their job. One employee was exceptionally nice. He saw that I had just opened a new credit account and went out of his way to welcome me to the Macy's 'family.' It's stuff like that makes paying extra sometimes worth it. Bought a few items and was out by 9:40 or so. Great 'old store' feeling, great service, great deals on the clearance racks. What more could you want? | 4 | 0 | account | |
| For some reason or another this macy's has a better selection of shoes than the one at Scottsdale mall. In the past year I found a pair of Calvin Klein sandals for half off, and they carry the higher end, younger brands- which is great Nordstrom's selection tends to be for an older crowd. | 3 | 2 | crowd | |
| this is by far my favorite Macy's the selection is by far better then the others, even fashion square seems to fall flat on my fancy. the fragrance selection is good, and they have my favorite brands of clothing and the clearance racks have always saved me some money. Yelp. | 4 | 2 | fancy | |
| Generally I'm not a huge fan of Macy's just because I'm enamored of the brand itself, which is why I feel like so many people love Macy's. Yes, you have to give them props for longevity, the parade in NYC, Miracle on 34th St.....etc....but companies simply cannot rest on their laurels and assume that bad service is ever OK. Which leads me to why I'm reviewing this location and giving 2 stars. When me mums was out for Thanksgiving a few weeks ago we went there because she wanted to look at some things for Xmas gifts. I drove her there and went along for the ride. While we were in the jewelry section she commented on a few items she liked and I made mental notes to come back and stock up for Xmas for her (after she'd left town). When I went back I was astounded by the rudeness of the employees/disinterest in actually helping customers. After several searching for a sales associate in the jewelry area for about 5 minutes with no one in sight, finally a middle aged white lady appeared in the fine jewelry section. She sort of hid behind a display and when I finally made eye contact with her she seemed completely put off by the fact that I had a question about jewelry. I told & showed her what I was looking for, but in a different size and when she asked if I was looking for gold and I explained no, silver...she rolled her eyes and wafted me away with her hand back towards the "cheap" jewelry. Fortunately for me (and Macy's) a lovely lady named Shell appeared and rushed over to help me, (despite the fact that I was "only" looking at $100 necklaces in silver). She was super helpful, friendly and knowledgeable about her inventory, made some recommendations and showed me several pieces. I ended up getting the $100 necklace AND a pair of earrings from her and she was more than happy to help me, ring me up with me a smile and at least redeem Macy's momentarily. Shell rocks and should be promoted. The other lady should get the stick outta her choochoo and stop pretending she works at Tiffany's. On the way out I passed mens fragrance and inquired about some product for my roomie. The snotty little fashionista twink sales associate scoffed at my inquiry and and rolled his eyes and I thought I better get outta Macy's before my Shell-induced glow waned any further. All said, I got what I came for and have arranged some nice Xmas gifts for mom, but my overall experiences at Macy's mainly serve to solidify why I abhor the mall, large retail chains and would prefer to shop local indie. | 2 | 5 | xmas | |
| My husband needed a suit and we didn't have a lot of time to shop. We headed over to the Biltmore dressed in jeans and t-shirts. I was certain we would receive snob treatment for underdressing at the Biltmore. We were pleasantly surprised by the awesome customer service we received in the men's department. We had three associates ask us if we needed help from the moment we walked in the store. Andy swooped in and helped us find two great Calvin Klein suits on sale for under $200! The material was beautiful and the cut of the suit was perfect. He had a keen sense of coordinating shirts with ties that best fit the suits we picked out. We then headed over to the men's shoe dept. Again - the same great experience. We found two pairs of shoes that were marked down 50% with an additional 20% off pre-sale coupon! Our savings for that day were incredible. The best part - the friendly helpful unpretentious customer service! And the fact that we were in and out in less than an hour. I bet you men don't hear women bragging about leaving the store in a quick manner too often! Then again, we weren't shopping for me. | 5 | 0 | suits | |
| I'm switching it up. I'm going for retail vs happy hour and yummy food. While I normally work every weekend night to pay those bills, I decided to take tonight off to go see a comedy show downtown. I loveee getting dressed up and putting on heels so I had to buy a new outfit, naturally. It was 10 am...I was feeling a little lazy so I went somewhere close as apposed to Fashion Square where parking's usually a bitch. I'm glad I did. Wendell who works in shoes was awesome. He was patient and attentive which was great considering the sales going on there right now and the amount of women who were in the shoe department (women are crazy sometimes with their shoes!) I'm not sure who the other employees were that helped me but they were fantastic as well. They made what sometimes can be a living hell a laid-back experience. Now I've had a great day so far and have an even better outfit for tonight! | 5 | 1 | outfit | |
| Macy*s at Biltmore is a definite hit or miss. If you can swing by the location at Fashion Square, I would suggest them over this one any day. My experiences only extend to the fine jewelry, watches, makeup, handbag, shoes, petites, and home departments, but I have heard some positive things about the men's section. The primary issue for me tends to be the customer service... or usually, unfortunately, the lack there of. Even when there aren't many customers around, the salespeople tend to be very snippy and hasty with any questions I have had. Waiting in line to purchase my items, I would like to be recognized but tend to feel as though I am inconveniencing them by merely being in line. As a regular shopper on the whole, it leaves a rather negative taste in my mouth and instead of my usual perusing, I find myself trying to get in and out of there as fast as possible. I think housewares is probably the weakest section of the store I have encountered due to the fact that the only way to find someone to assist you is to go to the registry area because there are never any associates anywhere other than there as well as the children's department. Even help with purchasing items for a registry was a pain and I ended up going for a drive to Fashion Square to complete it. Granted, it isn't the sales department's fault that their selection is so tiny, I was looking for someone to even offer to check or call another store for me and that service was not extended even after asking for it. The overall selection at Fashion Square is much better and the sales team is much stronger. I now only visit this location if I have a return since it's approximately 30 minutes closer to where I reside. | 3 | 0 | square | |
| DO NOT SHOP AT MACY's!!!! I drove over 60 miles to buy a Rowenta iron that was advertised on a flyer. i found the iron, but when i went to pay for it they told me I could pay for it, but had to come back on January 26 to receive it! "What"? I could not believe what I was hearing. I asked if they could send it to me. They said no, I had to come back to the store. I could not understand the reasoning behind such ridiculous "marketing" but I hope the person who came up with this innovative thinking is immediately fired. The store was very vacant; only a few shoppers. Now i know why....and I will not shop at Macy's again. Too many other department stores who are interested in the buyer! STAY OUT OF MACY's!!! | 1 | 0 | iron | |
| This macy's has the best selection of Kitchen Accessories. If I need anything Kitchen related this is the place I go. | 4 | 1 | accessories | |
| I love the location and easy parking, but the customer service is a hit or miss here. Some departments are awesome (shoes), but some are like a ghost town. Today, I got great friendly customer service checking out on the 3rd floor by the undies and bra. And they have some pretty great sales going on! | 4 | 1 | ghost | |
| The Biltmore Macy's is a great location for anyone who needs to get something quick and get out. No worries of parking lots 2 miles away or busy hallways to fight thru. It's selection is not as great as the Scottsdale Macy's and it is a little more cluttered and outdated. Overall, still the first place I would run to for housewares, furniture or clothes. | 4 | 0 | hallways | |
| This store is 2 miles from my house so I am there all the time. I find their customer service has been consistently good. Even on Black Friday at 7am the sales help has been very pleasant and very helpful. | 4 | 0 | black | |
| Aside from the Macy's on 34th street in NY, this one is my favorite store. They carry all my favorite designers, especially for work clothes. Not to mention, the shoe department always the hottest selection of pumps. There's a tiny Ukrainian woman that works in the shoe department, I love her, she is SO patient with me and gives me her two cents as she keeps bringing out the shoes. I wanna meet the buyer for this store and become her/his bestie. They also have a personal shopper near the women's dressing rooms. Not that I'd ever have the need for one but you might. The sales people are always really nice and helpful. On a side note: I once met this old guy who said he brought Janis Joplin to this store to buy panties when she did a show here. I've always doubted that story but it never fails that when I go to the lingerie department I tell myself "I'm standing where the late great Janis stood." She's one of my all times. | 5 | 5 | bestie | |
| Macy's...what can I say? I only really came here because I received a duplicate gift for Christmas and came in to exchange it for something else. As I was perusing their wares, however, and I came to the realization that everything was horribly overpriced. I'm not the most frugal gal in the world, but when a decorative pillow (roughly a foot long and 1/2 a foot wide) is $110, I'm appalled. Ugh...I just wish I could find something I could use here. Maybe I'll head over to the clearance section! | 3 | 1 | foot | |
| Always like this Macy's it used to be The Broadway many years ago. It was nice back then and it is still nice now. Lots of parking and there is even covered parking in the garage ,great in the summer months. They carry a nice selection of clothes, jewelry ,cosmetics, and household goods. The customer service is always good. So i really like them and give them a 5 star rating! | 5 | 2 | parking | |
| A nice place to shop, but I wouldn't want to live there. I never used to be a department store shopper, but recently Ive discovered that nicer cloths just seem to fit better. Go figure. While I still like getting a deal, I usually wait until there is a clearance or sale or some type. The macy's at scottsdale fashion square seems to have more selection, such as more size options for the items you seem to like and a few more items to choose from also. For guys, I would suggest checking out the Dillards at fashion square; the mens dept is about the size of this entire macy's store. 2 or 3 times a year dillards has an awesome clearance event and you can pickup 65% off clearance prices; which are usually already 50 - 70% off the original price. I digress; this is supposed to be a review of macy's. If you're in the biltmore area and looking for higher end quality shopping go ahead and check them out, then travel down camelback to fashion square mall when they tell you the item you like is only available in your size at a different store. | 3 | 8 | square | |
| A salesclerk sees me with 15 items in my arms and instead of offering to set up a dressing room for me she says "are you finding everything ok?" ummmm......no - I cant find a thing............geez..........are they depriving the sales people of oxygen in Phoenix???? So I lug all my crap to the room alone - no one ever comes to check on me and when I'm ready to purchase, I have to cross the entire store to find an avalable clerk.....and she of course is hiding out by the clothes racks instead of behind the register so I have to search high and low for her..........I predict this is one of the next big stores to fold.......only those with great customer service survive | 2 | 1 | room | |
| Macy's has great sales that tempt me out of my afternoon sofa slump on weekends, but I never seem to come home with the items I set out to purchase. That's not to say I come home empty-handed! Macy's seems to bring out the impulse-buyer in me. Could be worse, I tell myself. I could impulse-buy at Nordstrom's. But I prefer Macy's atmosphere and staff, it's that space inbetween Nordstrom's and JC Penneys where everything is still pretty upscale but not completely insane. Pretty sure I drive the lovely folks in the shoe department crazy, though, since I insist on walking around for at least five minutes in every pair of shoes I try on. I've bought too many seemingly perfect shoes only to find myself in crippling back pain or besieged with blisters. | 4 | 1 | nordstrom | |
| This Macy's is by far one of the best I've been to. I guess the ones back home are either really over priced and the sales are twice too many picked through, but I found a couple great deals here. I felt like dressing up, we were going out later that night in Scottsdale so I thought a summer dress was in order. I checked the Designer line's sales racks and almost everything I tried on was a score. Still I settled on two really cute dresses. As I was leaving, I noticed another sale in the jewlery department and decided to grab a couple sparkly pairs with bright blue gems to bring out the color in one dress and match the other. I totally left that store happy as a girly girl and off to get ready for a dinner date! :) | 4 | 6 | couple | |
| The shoe dept. Go there.....or maybe don't go there so I can keep all the cute shoes to myself! Great customer service and I love that this Macy's is easily accesible from the outdoors so I don't have to go thru the mall like I have to at Fashion Square. In and out! | 4 | 0 | outdoors | |
| This Macy's is just fine and I live close by so it's always a safe bet when something comes up and I need something nice to wear. I'm a sucker for watches and I'm always in the market for cologne so I have to be VERY careful not to get distracted and buy another watch. Their fall Geoffrey Beene men's dress shirts are amazing and have some of the most beautiful colors I've seen in a while . I already bought one and I may have to go buy some more. | 4 | 1 | beene | |
| I've gotten lucky at this Macy's location (at the Biltmore) a handful of times in the past... with both casual and work clothes, shoes, and accessories too. The staff has been hit or miss, but selection has always been decent. That is... until today. I had some time to spare after an afternoon meeting nearby, so I decided to stop by and check out their latest sale. I was in the market for both myself and my almost one year old son. I stopped by the shoe section first and was disappointed to see that many of the brands that they used to carry were no longer there. I was not impressed with the shoe selection at all. So, on to clothes. I did find a couple of shirts that I liked: Free People and Splendid specifically (and bonus - there's a decent sale going on, but you do have to go through racks of stuff to find the gems). But they no longer carry Trina Turk and the quality of what they do carry seemed much cheaper than I remembered. I also asked a couple of sales people for help and they were not friendly at all. From there, I went up to the third level to check out the kids' department. Selection was not good there either; at least for boys. They had a few cute Carter's pajamas sets and some Ralph Lauren stuff, but nothing amazing that I had to buy. So, for a department store, Macy's is A-OK, but I won't be rushing back anytime soon. I much prefer Nordstrom's now for my department store shopping! PS - I'm by no means a shopping snob, so I hope the above doesn't come off that way. I don't shop that often, so when I do, I appreciate friendly and helpful staff, and of course cute stuff to choose from! | 3 | 7 | stuff | |
| The best thing about this Macy's is they have amazing sales, and it's one store I can count on to find an outfit last minute. Free wifi, 3 levels, convenient parking. | 4 | 1 | wifi | |
| Men's Watches and Jewelry Department. I stopped here to see if they had the Emporio Armani watch that I liked and had seen in Fashion Square. They sure did and I was glad I stopped. Luxury watch fanatics take note. The friends and family discount is the only one that can be used for certain watches, including Emporio. The sales assistant was wonderful and even sold me on the extended service plan. The plan even includes lifetime battery replacement. I have about 5 armanis and when the watch batteries die, its at least 20-50 smackers per pop. The $19.99 service agreement was a deal! I hardly ever buy them. To top off this wonderful service sundae, she even removed the links on the watch. This was something they did not do in the past. Lastly, she asked me to send my friends her way. I loved that. Not many businesses ask you to refer them to your friends for additional business. Even though I'm no fan of Donald Trump, Macy's you are my number one department store! Thanks! | 5 | 0 | watch | |
| Jeff in the shoe dept needs to be called out! I am a devoted Macy's customer but did not enjoy having Jeff help me ..or Jeffrey whatever.. He i believe has been there quite sometime. I think he needs to get his nose out of the air.. He was helping me buy some boots on sale.. And left to then give his attention to some other ladies.. No problem the shoe dept was well staffed .. But they were very busy.. I needed another size and he literally just ignored me.. After 15 minutes ...?? Well he did not get my sale and I will make sure he won't again.. Another lady asked if she could help me and I told her I guess so!! Sorry Jeff but you need an interior attitude adjustment.. | 1 | 0 | dept | |
| The selection and prices of this macy's are very acceptable, and the selection is nice. | 4 | 1 | selection | |
| I only give 1 stars for the man shoes department.I went there to exchange a pair of shoes I bough for my dad.because the shoes looks like someone weard and returned it.I bought the shoes at arrowhead mall,but I went back change another pair they send me to Baltimore because they dont have the size I want.ok so I drove all the wall from Glendale to E camel back. when i walked to the man shoes department I told the salesman that I want to exchange because the one I had it looks someone alredy weard and returned,and the salesman says every shoes will be looks like that when they weard for 2 min.so I asked agian can he help me order on line and shipping to my house.and he says agian even he ordered for me when my dad weard 2min it will looks like that .I am not happy at all.I told him that was a gift for my dad and I dont wanna looks like someone already weard.after that he seems not happy but still helped me order on line.I am not satisfied with their customer service because when the customer need your help to exchange something instead of talking too much you should just help.soo i am not going back to there again I guess. | 1 | 0 | dad | |
| I have a love/hate relationship with department stores. I don't like malls, in general. So this location has appealed to me in that it's kind of a stand-alone entity. You don't have to walk through a bunch of stuff to get to it. The parking (depending on when you go) has on many occasions offered me rock star quality spots so that alone gives them an extra star in my book. But yesterday, the unthinkable, the unimaginable happened. As you may have noticed, due to the 110+ temps going on right now, we are fully planted in swimsuit season. I, call me weird if you want, am not a fan of shopping for swimsuits. I feel that every dessert, every chip, every carb you've ever eaten comes to haunt you during swimsuit season. I marched into Macy's (having another one of their screaming deal sales), grabbed 5 swimsuits (mentally prepared to leave the dressing room in tears) and lo and behold, I fell in love with two of them. TWO SWIMSUITS IN ONE DAY! Did you hear that?!? That was the sound of my ample tookus falling on the floor in shock. That sort of miracle only happens for the fit-bodied or the blessed people who don't care what they look like in a swimsuit. Not for the people like me. The people who know what it's like to be continuously self-conscious, when-did-I-get-backfat, I'm pretty sure that isn't supposed to jiggle, why can't I wear a wetsuit instead so I can cover this flubber...Macy's pulled off a miracle yesterday. I left there feeling pretty damned sexy. That's worth 2 more stars. The final star is for the super sales they have for me whenever I show up. If you want a discount, all you have to do is ask. If you're from out of town, tell the cashier and they usually have a discount for that too. Or maybe that star is for the great shoe selection. It's not my favorite shoe store, but it's definitely my favorite in my neighborhood. | 4 | 3 | swimsuit | |
| Maybe you guys should update your hours because arrived this morning a little after 9 am and they are not open until 10 am. :-/ | 2 | 0 | morning | |
| ***This seems like a perfectly okay Macy's with a decent selection, but it is nothing special; service seems friendly*** This Macy's is located in Biltmore Fashion Park, which has its own parking lot. Both pay self parking and valet parking are available. | 3 | 11 | parking | |
| I love Macy's. Most people think it's just a place where your mom tells you to go so she can push her coupons, BUT if you're a shop-a-holic like me who's serious about finding great deals, this is the place to go. The past few times I have been in this Macy's, there's been construction going on. The displays that are set up are always clean and orderly, but if you're anywhere near the construction (which doesn't seem to be making any progress) the place looks gross. I can't speak for any part of this store past the Men's section, but for what a Macy's should be, it's not the greatest. Also, I had to go to quite a few counters before I could find a sales associate to help me with my purchase. Let's be real, I only go here because it's the closest location. It does the job, but I wish there was another store closer. Overall, if you have a Macy's card, a coupon, AND a crazy sale is going on, this Macy's gets the job done. | 3 | 1 | construction | |
| I am all about working the system by combining coupons with sales, and from September to December my "Thanks for Sharing" rebate to get the very best deals at Macy's. This Macy's provided me some of the best deals I have obtained in a long time. How does a $94 Ralph Lauren blouse for $5 and change work for you?! The store appeared very clean, well organized and had overflowing sales racks that contained a lot of quality pieces. I had to make a effort to find a cash register that had a Macy's employee manning it and there was a rather large area on the main floor under construction, thus the one star deduction. | 4 | 2 | blouse | |
| I've never been much of a Macy's shopper but this Macy's has made me change my opinion of Macy's! I really like this location! The staff is so very friendly, they really go out of their way to help. My favorite department is the makeup department. I visit the Impulse makeup section frequently. I love getting free make overs! I schedule my makeovers with Hannah. She is the best! She will help you look great for any occasion and teach you make up applying techniques while she beautifies you. Trust me, if you ever need too look great----or just want to have fun and maybe learn something----go see Hannah at Impulse! | 5 | 0 | makeup | |
| This location seems mellow to me. Has never been crowded when I've gone and parking is easy. The lower level selection (men's clothing) seems adequate. Probably on par with most locations I'd assume. Two thumbs up for the Biltmore Macy's. | 4 | 0 | par | |
| The shoe department in this store is a mess. there is absolutely no organization whatsoever and it took me 20 minutes and three requests to even get some help. Once I did, the woman disappeared for about 10 minutes. Granted, it's right after the holidays but if your demand is high, you need to staff your store. | 2 | 0 | demand | |
| I never buy shoes at Macys becuz Nordstroms is the best for shoes and Clothes.. BUT i had gift cards so i went in to use them,, If your buying tennis shoes you have to buy them from the Finish line Dept which is leased from Macy... They were so rude to me the guy was over in The watch dept Talking and they had to call for him..He didn't say a word to me when i asked him t get the shoes i wanted ... When i told the Manager He said I know we hear this all the time .. They are a leased Dept and we have a hard time making them following the Macy way.. | 2 | 0 | shoes | |
| When I need a new suit I only buy from Doug. He is extremely helpful and is always looking out for me. He will call me when sales are coming up or when something comes in that I might like. I have purchased all my suits through Doug and will continue to do so. | 5 | 0 | suits | |
| This is the the cutest little Macy's. It has all the newest fashions scaled down. I shopped in the ladies department and I had no problems. I purchased my items and the clerk was so friendly. I remembered that I need some Armani Code so as I was going down the escalator. I stopped by the fragrance department. One lonely saleslady out of five that was standing around (holding up the counters) asked if she could help. I stated that I wanted to purchase Armani Code. The lady stated that Joyce could help me. "eeerr, which one of you is Joyce?", I replied. Joyce, another black lady raised her hand. I stated again what I was looking for. It became apparent that Joyce did not work in the department. Joyce asked another sales lady that was assisting someone else where Armani Code was. The saleslady pointed to the display. Joyce stated that she would let me smell it and she walked over to the display. It stated that I already knew what it smelled like, I wanted to purchase a bottle. Joyce again ask the same saleslady where the bottles where. The lady stated,"over there". Ok, now I'm agitated. Over there where? The lady finally pointed to another display. Geez! The disengaged, Joyce rang me up. No up-sale, No other recommendations. Nothing. I vowed never to purchase perfume from here again. | 3 | 0 | saleslady | |
| Macy's always has great stuff, but standing in line for 15-20 min is a lot. Great selection, easy parking, great facility. | 4 | 1 | facility | |
| Whenever I go by a book store specially this got stuck and try to go into the store and without any intention of buying them look for some books . eventually buy them. Why , is unknown to me but it is true. Here the books are in a reasonable price and have much of collections and some they give discount or free book on customers purchasing regarded. | 4 | 1 | books | |
| Prepare to get completely lost and to pay a bit more than you would at another Macy's anywhere else. If you can get past that, this is the ultimate in one stop shopping as far as department stores go, and you will NEVER be able to beat the selection. | 4 | 0 | prepare | |
| The Macys Herald Square is the perfect place to shop. Lots of top brands of clothes, shoes, jewelry etc. Great SALES and don't forget to mention that you are on vacation from another country to receive additional discount. | 4 | 0 | vacation | |
| Too many things to do in Ajo, AZ to spend too much time in department store.Store employees I came across were very nice and helpful . Lots of renovations, sort of maze like. ATTRACTION: Original wooden escalator, hopefully will not be replaced in the reno overhaul ..would be a shame. | 4 | 1 | ajo | |
| Macys won't take links out of a watch bc it wasn't purchased there??? I got it online. I understand it not being a free service unless it was purchased - but to refuse service that I'd be happy to pay for? Rude! Makes me not want to shop there & it's my go-to for shopping. | 1 | 0 | rude | |
| Tom in the Macy's men's department was knowledgeable, courteous helpful, and kept us in budget during our men's outfitting session today. He's worth your time, is a great male grooming and dressing coach and is excellent all around. Our futures need a lot more Toms. | 5 | 0 | futures | |
| I was actually pretty impressed with the service. I went to register for my bridal shower, and I wanted to register at the MAC cosmetic counter at Nordstoms, but they don't have a registry at all, so I went to Macy's. They have a registry, but it's typically for china and luggage apparently, they thought I was a little crazy I think for wanting to register for cosmetics. But they let me and were very accommodating. So I went downstairs and talked to Shauna at the Clinique counter, she really knows what she's talking about. and is very nice. I will definitely be back to see her. Overall, I don't typically visit department stores, feels so 90's or something. But after this experience, I might rethink my patronage. | 4 | 3 | registry | |
| Macy's tends to be consistently good with their customer service, and this location certainly maintained that appeal. I found myself here yesterday because I was meeting a friend for lunch and wanted to get her and her baby a present. Additionally, on Friday night I'd brought home three cologne samples and had our dog, Brady, pick one out for Robert's Father's Day present. (He picked the Roca Wear, which was also my favorite. I love that son of ours.) The lines were long but the associates remained calm. I would have been throwing linens and hangers at people, which is probably why I'm not in retail any longer. There were some wonderful sales going on and I love when the associates make comments about my astute shopping abilities and the savings I just scored. | 4 | 2 | present | |
| Does anybody work here anymore? I went here for Christmas shopping and wanted to buy a watch. There were about three other customers all ready to buy a watch but couldnt find anybody working that could help us out. | 2 | 2 | anybody | |
| I love this store. I love Macy's and this is my favorite location. I have to admit that I probably don't love all Macy's but I definitely love mine. Friendly service, large and clean store, plenty of selection, and great prices. I park at the store and don't ever go into the mall. | 5 | 1 | mine | |
| This store is just as the star system says: A-OK. When we went a couple of days ago, there wasn't really anyone around to help. I love the sales that Macy's has and this store is nicely laid out, so I will be back. | 3 | 1 | system | |
| We went to Macy's furniture department to find some furniture for our new place. We were very happy with not only the selection, but the service was great. Most definitely our best sofa hunting experience of the day. The sales person was extremely helpful and very knowledgeable of the product they offered. We think we found the sofa we wanted, but our sales person told us that there will be an upcoming sale in Sept where we can save additional $. Now that is good ethical service. Thanks Macy's! We will be back in a couple weeks. | 4 | 2 | sofa | |
| This is one of my favorite department stores. I have my sercret spot to park that gets me pretty close to a door that allows me access to the womens departmet which flows into the purses/bags (good selection) then to shoes (small selection, needs improvement), right into beauty and fragrances (which houses Lancome, my brand, but has dropped escada and that bums me out). Good quality merchandise and customer service. Remember yelpers, you get what you pay for, so this may be a bit higher than walmart, but it's quality all the way around. | 4 | 2 | bums | |
| I get the warm fuzzies entering Macy's... maybe it's the whole association with holidays and warmth and comfort (Macy's Day Parade attachment). PLUS they carry Martha Stewart home goods (of which I'm a big fan) and I've never NOT seen a sale going on for shoes, clothes, jewelry... you name it. I have bought so many things here as either gifts or for personal use, you can say I am pretty loyal. Their shoe staff is helpful and will even look up shoes for you off the clearance rack (most store staff don't even care what you think if you're buying off the clearance rack) to see if another size/color is at another store. I would say the only department they lack in is the Lingerie department... tried to find wedding lingerie for a friend and Dillard's had much better selection and variety. | 5 | 1 | lingerie | |
| I usually prefer Nordstroms or Dillards. I think they have nicer stuff and are more organized and have better service. However, I recently discovered that Macy's has a plus-sized juniors department. I have finally found someplace where I can get mainstream designer jeans (Tommy Hilfiger, Levis, even Seven) in a size large enough to fit my big ol' booty. Hooray! I feel like the prices are pretty much the same as any other department store but they do seem to have great sales regularly. | 3 | 2 | booty | |
| I love Macy's and always have! You can beat a good Macy's clearance.......period. Move over Kohls, when Macy's is having a sale you simply can't beat the price and quality of the items that you find. The INC line is my favorite and it is VERY closely followed by the great selection of Coach products that they carry. I have never seen so much Coach on sale as I have at seen at this location. I am a new fan of the Martha Stewart home stuff that Macy's carries! Nice high quality bake ware and bedding! Staff is friendly and helpful and the store doesn't seem to ever be over crowded. I also love the Starbucks Coffee Shop that they have at this location! Only thing I could say is a con to this particular location is that their women's clothing department is lacking. Since the store is smaller than the other nearby locations they obviously can't hold as much. Even still, I still find that I frequent this location more than any other. | 4 | 1 | coach | |
| Like most Macy's with the exception of the one in nyc, Macy's is an upgraded J.C. Penney's with great sales, fashions, and friendly staff. I gotta admit most of my wardrobe has been bought at Macy's all due to great weekly sales and phenomenal holiday sales. It's my go to department store and a recommendation for many. =) | 4 | 2 | recommendation | |
| Much better selection of women's clothing than the one at San Tan but everything looks kind of disheveled like it's always in the midst of the days right before Christmas. | 4 | 7 | midst | |
| Sometimes you can get a great deals than other stores! | 5 | 0 | deals | |
| Great dept store. From fashion, housewares, furniture, intimates. | 5 | 0 | intimates | |
| Being from B'klyn, it kills me to even "think" what I'm about to write...I can't stand this store!!! There I said it. Whew, I feel so much better now! To be clear, I'm speaking of this store or perhaps all outside of Manhattan (Macy's Herald Square). Yes I shop online. It's really the only way to go from my perspective. It's the going to the store that's the "killing" part! Is it really too much to ask to have more than one attended register in the entire women's department? Is it too much to have a salesperson on the floor who knows more than their name? And what's up with all the sales? Each week they're bigger and better than the week before! Macy's, can't you leave shoppers in peace? How 'bout fewer sales and mean it! | 2 | 0 | week | |
| I really like this store, they have really nice offers, the staff it friendly and attentive, great to go when they have sales and you can really found any gift for any person here. a lot of stuff to chose from within your budget. | 4 | 1 | budget | |
| I have shopped at many a Macy's in my day but today was not the best experience. I was in need of a very specific item, a black chunky belt to go with a specific outfit. First off I could not find an associate to ask were I could find accessories let alone a black belt. I eventually figured that the belts would probably be somewhere around the jewelry or the purses so I made my way over to the jewelry department. Eventually I found the belts in a very small corner by the purses. The organization was horrible and I probably should have just looked elsewhere but I was running out of time and I just need this particular item. So I started looking through the belts and low and behold I found a gem on clearance. This is where the real issue began. I made my way over to the nearest counter that I found and no one was around. I went to look around the accessory department to see if I could locate an associate. No one to be found. I saw one associate assisting a customer with a purse but I did not want to bug her in the middle of a sale. I figured I would just head to a nearby jewelry counter to make my purchase. I noticed an associate at the Fossil watch counter and I approached her. I asked if I could purchase the belt at her counter and she very rudely tells me that she is with another customer and she will be with me in a minute and that I should just stay put. I did not mind that she was with another customer, I fully understand that but it was the tone in which she said it that was very off putting. Also with so many other counters open at Macy's I did not understand why she could not have suggested that I maybe go to another counter. I did decide that I did not want to deal with that attitude and took my purchase to another counter. This associate saved the purchase for me. She was very friendly, approachable and lovely. She even scanned an additional percent coupon for me that she did not even have to do. So bottom line here that I learned is that there are certain people at this location of Macy's who do not make a judgment on the purchase you are making who are more than willing to help you and also those who hate their job and cannot wait until you leave. Your experience will vary depending on which associate you are assisted by. | 3 | 4 | belt | |
| I live right behind the mall and often shop in-store and online. One time, after I finished shopping and about to leave the store the alarm went off. I stood around and no one came to check the security for me. The girls at the cosmetic department were just hanging around. I had my 2 year old sitting in a $20 stroller with Macys shopping bags on one handle, and the other handle has my open tote w/ no zipper. No one is approaching, so I had to do it myself, $260 worth of cheap clothes so there were 12-15 items, I forgot. After I checked and made sure no security tags I proceed to leave the store. As I was leaving an associate came and stopped me and wanted to check my bags. I told her I checked already and I'm ok. She insisted on going through my bags just to make sure. I told her I have to go pick up my daughter as it was approaching 2:30. She said that it's policy and insinuated that I have unpaid items. I got frustrated because I stood around and had to do the security work myself and no one helped for like 2-3 minutes and now this?? I was so mad I told her to take everything back bc I have to leave. This associate knew I was in a hurry and dragged the procedure. I used to work for department stores and I'm positively sure that when the alarm goes off, all associates are to be alerted and proceed to the help with shoppers' bags. After the incidence, I called the store and explained the whole situation. I'm pretty sure they reviewed the cameras and sent me two $25 gift certificate. Honestly, $50 cannot represent an apology for calling me a thief. | 1 | 1 | bags | |
| This location is a solid four stars. It has a variety of options, is decently organized and clean, and there are staff members throughout to ask questions to, if you have any. We have been through here a few times and it has been consistent. They definitely focus on the name-brand items, and have decent sales and deals if you look around in the various sections. I find the jewelry section / accessories section to usually be the most chaotic part of the store, but it's also one of the places with some of the best deals. Overall: A- Looking for a deal on brand-name items, this would be a good place to look. | 4 | 1 | brandname | |
| Purchased a set of Denby dishes. Came in just before closing with my husband. Alexis H. Was so patient and went above and beyond to make sure we found the best price and pattern. They didn't have dishes in stock...so was thorough showing us everything online ! we want the next set to last longer than those box sets that we last bought! Dishes were shipped to us in 3 days by FedEx with free shipping! Find this young lady, she's the best!!! | 5 | 0 | dishes | |
| Escape the cold outside and spend an afternoon exploring the world's largest store. When you're feeling hungry, pay a visit to the restaurant downstairs and get a burger. | 4 | 0 | burger | |
| I get it- its one of the busiest shopping days of the year. I've been in the fashion/beauty retail industry for 15 years, I get it. After working countless Black Friday's myself, if anyone is sympathetic to associates and the perspective of the employees, it would be me. But, nothing excuses the fact that there is clearly lack of talent available on the sales floor for YES, one of the highest traffic days your store will see all year. Or the fact that the store is so obviously terribly understaffed, or horribly scheduled, that the trash in every part of the store is overflowing with cups and food items- SO disgusting. There was no recovery going on. Thanks, the evening shopper definitely was not treated and welcomed into the store the way I'm sure they welcomed their 6pm shopper on Thanksgiving Day. Perhaps that is what happens to profit-hungry, lack-of-connecting with-customer companies when they put their own ideas of success before their employees needs. It was utterly a disaster and you don't even have to work in retail to see that was the case. I walked in, fully prepared and willing to deal with any lines, tired associates, etc. I had done my research ahead of time, no dilly-dallying, in and out, they can have the commission, I get my couch, done deal. Walking in being greeted by that messy and trash-infested disaster should have been my first cue. Walking thru the home appliances and home goods area was a nightmare in progress......you don't have open boxes of knives on the level where kids can reach- seriously. SMH. I waited in the furniture area for 20 minutes before I finally went up to the one associate and asked for help. She was in the corner, working with one couple while at least 15 other people milled around. Lack of coverage, lack of sales, lack of profit- great equation Macy's. Yep, I walked in, and walked out- no sale. At least the parking lot wasn't full (natch). Not even gonna try another store- online with this Brand forever. Peace out, you just lost dollars and I'm sure I'm not the only one. | 1 | 0 | lack | |
| The store is clean and nicely laid out, and it's easy to find the department you're looking for. They have all the necessities, but not nearly enough variety. Of course, I'm just slightly biased coming from San Francisco where the women's Macy's store is 7 floors, and the men's and children's store is across the street. The location in the San Tan mall is where I normally go since it's closest to where I live, but I do make the drive to the Chandler mall if I need more of a selection. | 3 | 0 | san | |
| Everyone is so friendly, in particular, Myra in the Impulse department. She's always friendly and has a good eye for fashion. She has no problem telling me what looks good on me and what doesn't. She's never pressured me into buying anything and for that I keep going back - been over 2 years. I love this location. It's always so clean and the layout is easy on the eyes. I don't get overwhelmed when I walk in. I agree with others when the selections are as big as other locations but their level of customer service by far stand out. Having a Starbuck's at this location and a handful of coupons is always a good day. | 5 | 0 | starbuck | |
| This is like a mini Macy's, it's smaller than the one by my old house. I think the selection suffers because it's small which stinks. However, the service is great. Very friendly. When I was shopping for my dress for the company holiday party, the sales woman was angel and kept running back for different sizes for me, she was happy to help. The dressing rooms are very nice and spacious, there's even a sitting area for women to plop down their significant others. | 3 | 2 | mini | |
| This is a really nice Macy's to shop at... it somehow feels 'higher' end because it is not organized like the other mall Macy's and because their dressing rooms are spacious, well-lit, and modernly decorated... whereas the mall rooms are like going to try clothes on at Ross! I found a decent selection of maternity clothes in their itty bitty section of Maternity, so I was satisfied. The prices were Macy's prices, but they had a coupon you could use for 10% off (unless it was the Motherhood brand... yay for me!.. not!)... so I didn't get to use it for this purchase. Besides the very nice decor and layout and modern feel of the Macy's, here were a few things I noted: The ladies working here were genuinely NICE ladies... very friendly, helpful, talkative, just had a great attitude. I would come back here over the Chandler Mall just for that :) PS: they have a Starbucks here but couldn't accept by Gold Card because their system wasn't linked?? :( no Americano for momma. | 4 | 0 | maternity | |
| Very small men's section with very few fashionable items. Coming from Chicago this is really sort of dingy and small overall. Understaffed, there was nobody to help out or do dressing room assistance even on a not so busy day. Old feeling store with poor lighting. Surely there're better stores in the city. | 2 | 1 | old | |
| I have heard nice compliments about our customer service and how clean our store is. Come in and visit us! | 5 | 0 | compliments | |
| I was really disappointed when I went to Macy's last week. I went prom dress shopping with my sister and we found 2 dresses that she loved. We decided to buy both of them so that we could take them both home to get my parents' opinions. I went to return one of the dresses, with the original receipt, and they told me that I could only get partial store credit and partial cash. Apparently because my sister had used her Visa giftcard to pay for the dress, they wouldn't give me cash for that portion of the return and would only give me store credit. The only reason they are even getting 2 stars is because I was able to find a few decently priced things after I shopped just about every rack in the store. The return policy on the receipt says that a return for cash can be made if you have the original receipt. Apparently there is some "fine print" that they didn't bother actually printing. | 2 | 0 | receipt | |
| One of the worst macys i visited. Its chaos here, also the men section is too small, its all for women | 2 | 0 | chaos | |
| the coupon come ons are seductive, -- as a classic department store they have a great array of items and in depth stock. | 4 | 0 | depth | |
| I've shopped here many times, but I was apalled at the way I was recently treated while Christmas shopping. I was in the store shopping for my husband and nephew. In one hand I had bags from purchases made at other stores, and in my other arm I was juggling my purse, a fountain drink, and a shirt I was planning to purchase in-store. I didn't have a free hand to shop, so I approached a young sales rep at a register in the men's department and politely asked her if I could have a paper shopping bag (the one with handles) so I could merge my stuff into one bag and free up a hand to shop. She hesitated while looking me up and down and then informed me that I would have to make a purchase before I could have a bag. I was irritated that Macy's couldn't spare a .20 cent bag to ease my Christmas shopping experience but I was even more incensed at the way the sales rep looked at me, as though I was going to try to stuff something in the bag I hadn't paid for. Obviously, with a Dillards bag and a Disney store bag in hand I was making purchases that day. I put the shirt back on the rack that I was planning to buy and left the store and finished my shopping for the boys at Dillards and Dicks. I am a business professional and I work in sales. The entire sales team in our company just finished reading "The Customer Rules" by Lee Cockerell. I recommend Macy's invest in a similar plan for their sales team. They need to learn how to create a welcome environment for their customers and go above & beyond to provide exemplary service. Otherwise they will continue to lose business to the many other retail options available to consumers. | 1 | 0 | bag | |
| Shopping is my all time favorite activity! I went to Macy's shoe department to help me prepare for an upcoming vacation the other weekend. I left with 5 pairs of shoes and a new credit card account! They have a great selection of shoes, which is organized well and spacious. The employees were good at helping me get my size and stayed busy. However, I didn't like seeing the employees settling who was helping whom...maybe for commission or something. It made me uncomfortable and wasn't very customer service friendly. I enjoy going to Macy's and have for years at various malls. Great lighting, wide spaces, and doesn't feel cluttered. | 4 | 1 | activity | |
| Macy's is always a great place to shop. I enjoy looking around for bargains, typically off season merchandise that has been marked down drastically. On my most recent visit, I was looking for new bedding. I am happy to say that we found a nice set, but I am sad and embarrassed to say, after just now checking the labels, that it was made in China. I hope Macy's, along with other department stores, could put up signs directing consumers to merchandise made in the U.S.A. This will remind all of us to purchase our own products! | 4 | 0 | merchandise | |
| The other day my wallet split in half, and I heard that Macy's had a bunch of men's wallets on sale, so a-shopping I went. I was very pleased with what I encountered. I've been in Macy's before, of course, but this was a particularly enjoyable experience. The sales staff was very helpful, pointing me to exactly the item I wanted, as well as scanning their 30% off New Year's sale coupon for me, even though I didn't have it on my person. A note to my fellow tall persons: their selection of men's tall sizes is actually pretty decent. I ended up buying a shirt and some pants while I was there. If you have a long inseam but a relatively normal waist, check the regular sizes if all the pants in the big-and-tall section are too wide. I found several pairs of 36-inseam slacks there. | 4 | 1 | pants | |
| Maynila is the best employee at Macy's if you see her say what's up! | 5 | 0 | maynila | |
| Came in today armed with a snazzy $10 off any $30 purchase card and a birthday gift card... Left empty handed and empty inside... Found some clearance jewelry that was super cute... A really nice necklace and bracelet... They were in two separate places in the 75% off area... At least three prongs on a structure clearly marked 75% off with 10 or 15 of the necklace I liked... On the table (also marked 75% off) was 4 or 5 of the matching bracelet... I talked to an employee, showed her where they were and she said they must have been marked incorrectly because they were obviously in the 75% off area in two separate places... She told me the price should be adjusted and quoted the adjusted prices... I thanked her and told her I had to find something else and I'd be back to check out... I walked around in circles trying to find something else that I liked to get me to at least $30... After over an hour, I finally found a dress and went back to jewelry to ring up with the lady I left the previous finds with... She was otherwise occupied with a woman whose name on her card didn't match her license or something, so I had to be rung up by someone else... The other employee rung (rang? lol) up the jewelry at only 25% off... I told her the jewelry was ringing incorrectly and the lady next to her had already checked and it should be 75% off... She told me nope, it's only 25% and it must be in the wrong place or something... Instead of arguing, I told her to keep it and left with nothing... Looks like I'm going to Carolina Place tomorrow to spend this gift card... Awesome afternoon... How about working on signage today, Macy's? Ugh. | 2 | 0 | bracelet | |
| It may be pricy but they actually have great sales, go at the right time and you can get some awesome stuff for Walmart prices! It is also hard some times finding someone to check you out, but hey it's retail. They are always nice here and if your a "secret super member!) you get first dibs on sales not advertised. Oh Macy's how I love thee :) | 4 | 0 | dibs | |
| We have been here in the dressing room for 15 minutes and there hasn't been one sales associate that has come by. As a matter fact, we have hardly seen any roaming the floor we have had to search for them in far off departments. Also, the restrooms here are so disgusting....urine was everywhere and no one has cleaned it up and we've been by twice in the past hour! The store is dirty and not kept up well. What a disappointment as Macy's are usually well known for being clean, having nice clothes, and having great sales people. | 1 | 0 | urine | |
| I don't hate Macy's. I understand that things change and I still shop here. But read my review http://www.yelp.com/biz/kaufmanns-pittsburgh-2#hrid:Pqa1rGz_gXDCbPVwvxykjw of Kaufmann's. I really miss Kaufmann's. | 3 | 2 | kaufmann | |
| This Macys is 11 stories high with many different products to select from. However, I believe they are under staffed. Also, the staff that is present lack the knowledge to assist you with what you are looking for. For example, I have had a very bad experience purchasing a mattress from here and have had to go back 3 times to try to get a replacement because the mattress in their showroom floor was different than the one that was delivered to my house. Lastly, I hate that this store doesnt have free parking. They will validate your parking ticket if you go in after 5pm and spend $50. | 3 | 1 | mattress | |
| I always enjoy this Macy's. It's huge! I still wonder how they stay in business. But, of course, I only go there on the weekends. I know it go back to the days when Kaufman's was a destination in itself. I wen to the lady's bathroom and it was HUGE! But I always enjoy going when I'm downtown. | 4 | 0 | destination | |
| Nice large store with a large amount of choices. If you are from out of town they will give you an extra 10% off. If you are from out of the country you will get an extra 15% off. Every time I have gone they were willing to give me the 10% on top of the current coupon (now 25% off sale prices). Other people told me they won't always do that. | 4 | 0 | choices | |
| Okay, so Kaufmann's has been taken over by Macy's. I accept it--maybe even welcome some change. I came here with my mom and we did a little shopping. Got me a pair of Calvin Klein Ricki flats and also some Charter Club suit seperates (both for work), as well as a couple of Tommy Hilfiger polos. Yeah, I normally buy vintage wear, but sometimes I've got to deviate from the norm. Well my norm anyway. I'm glad they're still on Smithfield Street and here's hoping the store won't close. | 4 | 2 | norm | |
| This place is absolutely huge. It is by far the biggest Macy's I have ever been in, and they have an arcade area for kids. Not to mention, there is a huge candy and sweets section!! YUMMM | 4 | 0 | sweets | |
| Standard Macy's and nothing special about it beyond the sheer size. Nothing to write home about. | 3 | 1 | sheer | |
| I've never really had a pleasant shopping experience here. Niether have I had a terrible experience either. It's Meh. The ladies at the make up counter ignore the hell out of me. Also I purchased a rather pricey piece of jewelry here as a Christmas gift for a loved one and immediately it started to tarnish. I'll shop here on Black Friday but never really any other time of the year. | 3 | 0 | meh | |
| It's hard to say for this store...I remember what it used to be and what it is now... I am still giving the store a 4 out of 5 because it is much better than most mall Macy's. It has a very nice sized men's department and special touches that you don't find in the malls like restaurants (Tic Tok is a nice lunch spot) and a bakery (always make sure to get a thumb print cookie at the arcade bakery! | 4 | 1 | bakery | |
| I never shopped here when it was Kaufmann's, so I can't play the old "it was awesome then and it stinks now" card, but as a former employee of Dayton Hudson Corp (who owned Marshall Field's) I do get a little misty when I walk into the State Street Field's store in Chicago which is now a Macy's so I kind of get what some people are getting at. With a singular purpose, I came to this store to buy socks. Because the store sits on a hill, there are all these different levels....various floors and mezzanines abound and it gives the store a weird kind of flow. I found the socks I needed (Under Armour sport socks, low cut, in black and in white) and the guy who checked me out was helpful. The store was clean and organized. I can't complain about this store at all. I mean, I could, but it wouldn't be genuine and if you know anything about me, it's that I keep things real. | 3 | 2 | socks | |
| Downtown retail in Pittsburgh is grim. Macy's seems to be it in terms of shopping. Washrooms are hard to find, the layout is a mite confusing, and product selection is just dull. | 2 | 1 | mite | |
| Are some of the staff at the Downtown Macy's prejudice, racist, sexist, ageist or classist or do they just not give a crap about good customer service? Being a Black, female who appears as someone in their early 20s and is normally wearing converse shoes and a ratty Jansport backpack it can be a challenge to discern on which level you are being discriminated against. I am in no way exaggerating my treatment here at this Macy. I have literally walked up to an employee who looks at me and then walks away from the service counter. I have waited patiently at a service counter for over ten minutes while people who are approached after me get service . You may ask, hey why not just speak up and say," I was waiting here can you please help me?" No matter how politely you ask that question the color of my skin will surely convey it as a hostile statement. I WILL NO LONGER BE SPENDING ANOTHER DAMN DOLLAR OF MY HARD EARNED MONEY HERE. My boyfriend always gets me a Macy's gift card for special occasions but I have put an end to that this year. Macy employees have also disrespected my mother and my sister. They asked a clerk about a particular garment they were interested in to which he replied,"Oh that's too pricey." The racism that persist in retail stores is so annoying, Macy's you've made my shitlist. p.s The Arcade Bakery also burned my tuna melt lol. | 1 | 7 | 20s | |
| The most magical thing about this place is it has a LUSH inside it and it was the only place I got any customer service. Not that I minded much since I was planning to only browse except that I actually found some things I wanted to buy and could not find a cashier anywhere. I swore I saw some employees when I was walking around but the moment I had my items ready to purchase I could of been in a ghost town. The fitting room was very clean and there was a decent selection of clothes but since I couldn't find anyone to help me, I decided to put my items away and leave. | 3 | 1 | lush | |
| Awesome old school vibe here in a multistory department store. The Arcade Bakery has great baked goods, and my kids love the book store upstairs. They do many promotions and special events, especially for the Christmas season. I love the old school architecture in the building, too. Definitely worth a visit if you've never stopped in. | 4 | 0 | school | |
| This review is for the Men's shoe department. Good experience and selection. The associate was very helpful and he even gave us a good dinner recommendation. Got in. Got out. Uneventful, just the way men''s shoe shopping should be. | 4 | 0 | recommendation | |
| I do agree that it seems as if the Macy's at the malls offers a better, up to date selection. I still can find some interesting things here though. Growing up, I lived about 45 minutes away from the city. Every black friday, my aunt would pick me up and we'd go to Macys for some black friday shopping. We'd park over at station square, walk the bridge, check out some downtown decorations and head into Macys (excuse me... it was Kauffman's back then) Great memories, especially from a kid who felt stuck in the suburbs her entire childhood. Most things are pretty easy to find. The most annoying thing to find however is the young men's clothing. I can't even explain how you get to it once inside the Macys. Luckily, it has an entrance from the outside on Fifth Avenue.. a little down from the bakery. | 3 | 0 | friday | |
| Much as though I like Macy's I am afraid they are not what they were in the past. Shopping at one of the malls makes me feel like I am just shopping for items by myself and not given much help. Still, they do offer coupon specials such as friends and family where you can get 25% off most everything at certain times of the year. They have a nice selection of merchandise. Unfortunately it is difficult to find something in my size. This year I went to the downtown store to see the holiday window and to my disappointment all but one were the same windows they used last year. It is the only department store in my city but at least they could be creative to come up with a new theme like they do in other cities. Still I will shop it now and again. I hate to order online because they normally won't offer you free shipping unless you make a $99.00 purchase. Sometimes that works for me and I can find something worthwhile. Other times it doesn't. It all depends what you are looking for. They just don't seem to be what they were in the past. | 2 | 1 | year |
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